Just joined The Hive in Ely what a lovely facility this is ! Swimming pool and changing rooms always nice and clean, decent showers that actually work , friendly staff, and good value for an off peak... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement15 Ely Leisure Village, Downham Road, CB6 2SH Ely, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The website is terrible and very muddled, especially navigating bookings. The staff at the Hive are kind and helpful. However, I think that when a person is first joining a class it would be hel... Voir plus
L'entreprise a répondu
The "Hive" gym in Ely is a fantastic place! The staff are all very friendly & professional & the facilities are fantastic! I have also been to lots of the fitness classes which are very enjoyable & fu... Voir plus
L'entreprise a répondu
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
15 Ely Leisure Village, Downham Road, CB6 2SH, Ely, Royaume-Uni
4,1
Bien
67 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Better - The Hive Leisure Centre
Hi
Thank you for your review.
We are very pleased to see you are making the most of our App and thank you for leaving some kind words for our staff.
It is greatly appreciated.
Regards
Amir
Great facilities and brilliant people.
3 octobre 2023
Réponse de Better - The Hive Leisure Centre
Hi Paul
Thank you for taking the time to leave a review.
We are very proud to see such an impactful review
It is great to see you are enjoying our Centre and meeting our amazing staff and fellow members.
Regards
Amir
Great experience so far
Great experience so far, was easy to join online and choose what sort of membership I needed. I’ve done a fitness class and swimming and both have been great. Classes seem to get booked up quickly but there’s a wait list, that seems effective. The app is ok, but a little confusing at times. Staff at the Center are helpful.
25 juillet 2023
Réponse de Better - The Hive Leisure Centre
Good Afternoon Kiwi73,
Thank you for your review.
We are happy to hear that you are enjoying The Hive Leisure Centre and the joining process was simple and easy for you to be able to opt for the correct membership for your needs. We hope you continue to enjoy this facility and great staff and activities they have on offer. The bookings for Fitness Classes are 10pm at night so you are able to book for the 7th day but you are able to see all other days straight away. This will allow you to book activities ahead of time to ensure you get a slot. You are also required to cancel the booking at least 4 hours before the start time of the activity so you do not receive a penalty charge. I will pass on you lovely feedback for their attention of the centre.
Hope this helps.
Kind regards,
Charmaine
From application to induction was made easy.…
From application to induction was made very easy. Within one day of induction I received my first 4 week training program based on my assessment at the induction.
The Gym itself seems to be using very modern equipment ( though I am no expert) and everything seems to work.
16 juillet 2023
Réponse de Better - The Hive Leisure Centre
Good Afternoon David,
Thank you for taking the time to write us a lovely review.
We pride ourselves on our excellent customer service so we are delighted to hear that you are enjoying The Hive leisure centre and the equipment they have to offer in their Gymnasium. We hope you can continue to enjoy this centre in the future. We appreciate you taking this time to provide this feedback and we will pass this onto the centre on your behalf.
Kind regards,
Charmaine
Great facilities and staff!
21 juin 2023
Réponse de Better - The Hive Leisure Centre
Hi Steven,
Thank you for your review.
We are happy to hear you are enjoying the staff and facilities at The Hive.
We will pass your comments onto the centre.
Warm Regards
Hazal
The staff are fantastic
The staff are fantastic, very helpful.
A very well stocked gym.
5 juillet 2023
Réponse de Better - The Hive Leisure Centre
Good Afternoon Terry,
Thank you for your recent email.
We are happy to hear that you are enjoying The Hive leisure centre and the staff are friendly and welcoming. We hope you can continue to enjoy this facility going forward. We will ensure to pass your feedback onto the centre.
Kind regards,
Charmaine
Friendly staff who smile and say hello.
27 juin 2023
Réponse de Better - The Hive Leisure Centre
Good Afternoon Stuart,
Thank you for your positive review.
We are happy to hear that the staff are warm and welcoming when you attend The Hive leisure centre. We hope that our staff reflect the same welcoming feel at all our Better operated facilities to make all customers feel welcome. We appreciate your lovely feedback.
Have a lovely weekend.
Kind regards,
Charmaine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.