Great leisure centre! It’s calm, welcoming, and the staff are always friendly and helpful to everyone.
L'entreprise a répondu
Établissement
Changer d'établissementGrand Felda House, Empier Way, HA9 0EF Wembley, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have just re- joined after 5years and have been disappointed that the app to book classes is still very slow to access at the witching hour of 10pm to book classes for the following week. Also disa... Voir plus
L'entreprise a répondu
Impressed with the hygiene levels however no one has to scan QR code to walk in. I wouldn’t feel safe for my child if random people could enter without any security checks. The receptionist are no... Voir plus
L'entreprise a répondu
This summer holidays my dream came true. I finally got membership for a gym and swimming. I really enojy visiting Better each day.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Grand Felda House, Empier Way, HA9 0EF, Wembley, Royaume-Uni
3,8
Bien
66 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful friendly staff
Helpful friendly staff. From my initial encounter when I went to enquire about membership the staff member was very helpful & showed me the pool & was most helpful & kind.
22 septembre 2023
Réponse de Better - Wembley Leisure Centre
Hi Sabrina,
Thank you for your review.
We are so happy to hear that you have had such a positive experience at Wembley and passed your wonderful comments to the centre.
Warm Regards
Hazal
Réponse de Better - Wembley Leisure Centre
Hi Robert,
Thank you for your review.
I am sorry to hear you did not enjoy Wembley Leisure Centre. We will pass your comments onto the centre.
Warm Regards
Hazal
Need more weights for Olympic bars
Need more weights for Olympic bars
Lack of 10-5 2.5 kilo weights
17 septembre 2023
Réponse de Better - Wembley Leisure Centre
Good Afternoon Daniel,
Thank you for your review.
We are sorry to hear that there are not enough weights for the Olympic bars that you use at the Wembley leisure centre. I will forward your comments for the attention of the centre manager so he can look into this on your behalf. If more weights are required the centre manager will look into ordering some more.
Hope this helps.
Charmaine
Wembley better - complete cheat!
Hi I have takem a subscription for swimming lessons for child aged 6 years at Wembley center. At the time of taking the membership, I have been told that my child will get lessons from instructor weekly once, and she can practise on any day when there is a swim for all slot. They confirmed that I can accompany my child for free to coach her since she < 8 years.
I have been taking my child to lessons and few practise sessions so far for three weeks. Today they have refused me to enter and said I have to make a separate paid booking to accompany a child.
I think this is completely unfair. An adult who takes a membership for 30 pound can practise any number of times and a child won't be able to practise without adult paid booking. Though I tried explaining the reception staff multiple times, they don't listen and are rude.
This is a complete cheat! I took my child out of Vale Farm just that this is closer to my home. But this is unbelievable.
Better team, please sort this.
17 août 2023
Avis spontané
Réponse de Better - Wembley Leisure Centre
Hi Balaji,
Thank you for your review and I am sorry for any confusion regarding your childs membership and access.
I can confirm that a child swimming lesson membership has never given free access to a parent or guardian to swim also.
If you are bringing your child to a 'Swim for all' session outside of their lesson, they would not be charged but anyone accompanying them would be required to purchase a ticket.
Adult swim lessons only include access to one lesson a week and they do not get swimming for free outside of their lessons. However, an adult can purchase a Swim only membership for £40 a month and this will give the customer UK access to swimming for 'Swim for all' and 'Swim for fitness' sessions.
I hope that clarifies things.
Warm Regards
Hazal
Satisfied
I loved the registration process which was easy and fast. The male changing room is regularly being cleaned. The staff were helpful on my first day in terms of downloading the app and installing. I’d love to see the improvement on equipments in the intense Gym room. Overall, I’m so far satisfied.
5 juillet 2023
Réponse de Better - Wembley Leisure Centre
Good Afternoon Glory,
Thank you for your review.
We are happy to hear that the joining process was easy and swift to complete and you have now become a member. We are also pleased to hear that the centre you attend is clean and well maintained each time you attend. We hope you continue to enjoy your membership at the Wembley leisure centre and we will pass on your feedback in regards to the equipment in the Gym.
Kind regards,
Charmaine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.