I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who i... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKathryn Avenue, TO32 9AF Monks Cross, GB
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Lisez les avis des autres
My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and h... Voir plus
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Emails for spaces on fully booked activities are not effective for most. Texts would be a good addition Some activities are booked but not attended and not cancelled.There needs to be some monitor... Voir plus
L'entreprise a répondu
Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Kathryn Avenue, TO32 9AF, Monks Cross, Royaume-Uni
4,5
Excellent
127 avis
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Réponse de Better - York Stadium Leisure Complex
Hi Ali,
Thank you for taking the time to provide your feedback!
We're thrilled to learn that you find our service helpful. Your thoughts are invaluable to us as we strive to enhance the user experience. If there are any specific areas where you think we could make improvements, or if there are features you’d like to see added, please don’t hesitate to reach out. We’re always eager to hear from you! 💪💪💪💪💪
Kind regards,
Charmaine
Excellent website and very easy to use…
Excellent website and very easy to use for booking. Great staff at the york centre at Huntington. Giving clear and precise instructions.
9 mai 2025
Réponse de Better - York Stadium Leisure Complex
Hi Steve,
Thank you very much for your thoughtful feedback! We’re absolutely delighted to know that you found our website user-friendly and that you had an enjoyable experience during your visit to our York centre in Huntington.
Our dedicated team works hard to ensure that every interaction is clear and supportive, so your kind words truly resonate with us. We genuinely appreciate your encouragement, and it inspires us to continue providing exceptional service.
We can’t wait to welcome you back soon and help you with whatever you need!
Best regards,
Charmaine
I did Aerobics with Rebecca
I did Aerobics with Rebecca, and really enjoyed it very much. Made me realise I can push myself to get fitter.
Every class I’ve done I think they are excellent. Always fun and enjoyable.
24 avril 2025
Réponse de Better - York Stadium Leisure Complex
Hi Dee,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed the aerobics class with Rebecca, she's fantastic at motivating and bringing out the best in everyone. It's also wonderful to know that you're feeling inspired to push yourself and get fitter. We're glad you're finding all the classes fun and enjoyable, and we look forward to seeing you in many more!
Kind regards,
Charmaine
Great facilities at a reasonable price
Great facilities at a reasonable package price. However the air conditioning in in the fitness studio at York stadium is inadequate which means if you work out hard it can make you feel faint - if the temperature of the studio was sorted it would get full marks!
22 avril 2025
Réponse de Better - York Stadium Leisure Complex
Hi Catherine,
Thank you for your feedback!
We're glad to hear you enjoyed our facilities and found the package pricing reasonable. We appreciate your comments regarding the air conditioning in the fitness studio at York Stadium, and we apologise for the discomfort you've experienced. We’ll certainly take this into consideration and look into improving the temperature control to ensure a more comfortable workout environment. Your input is valuable, and we hope to earn that full 5-star rating next time!
Warm regards,
Charmaine
I have recently joined the gym at the…
I have recently joined the gym at the your stadium I have been really enjoying it
8 avril 2025
Réponse de Better - York Stadium Leisure Complex
Hi Lorna
Thank you for your review, and welcome to Better.
We are very pleased to see that you are enjoying your experience at the York Stadium Leisure Complex, and we hope you reach your fitness goals with us!
Kind Regards
Amir
Disabled Parking is definitely an issue…
Disabled Parking is definitely an issue on a night as people who are not disabled and come to use the football pitches Park in these spaces, resulting in actual disabled people not being able to park anywhere. This is a real issue. Nothing is ever done about it, even though many complaints over this are received.
13 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Caroline
Thank you for your review.
We are very sorry to hear about the parking situation at the York Stadium Leisure Complex and appreciate you bringing this to our attention.
Your feedback has been passed on to the general manager to review, as they will be able to discuss the point you have raised with the centre staff to keep an eye out for the misuse of the disabled parking bays.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
Réponse de Better - York Stadium Leisure Complex
Hi Pamela,
Thank you for the great review!
We're so glad to hear you're enjoying the gym and that our team has made a positive impression.
It’s fantastic to know we’ve got everything you need—we look forward to seeing you again soon!
Welcoming wokout
Accessibility and friendliness of everybody.I always look forward to my next visit. The group sessions are a must so enjoyable. And it's good for me, win win.
10 avril 2025
Réponse de Better - York Stadium Leisure Complex
Hi Michael,
We’re so pleased to hear that you’re loving our fitness classes! We always aim to make our sessions fun and impactful, helping to support our customers’ health and well-being ,so it’s wonderful to know that’s been your experience.
Thank you for your kind feedback and continued support. We look forward to seeing you at your next class!
Best regards,
Sarah H
Friendly staff who were helpful in…
Friendly staff who were helpful in explaining equipment
7 avril 2025
Réponse de Better - York Stadium Leisure Complex
Hi Gillian
Thank you for your review.
We are very pleased to see the staff at the York Stadium Leisure Complex have been able to provide assistance and guidance on the gym equipment.
We hope you can use what you have learnt in your future gym sessions with us!
Kind Regards
Amir
Old into a new world
It was great not to feel old when I was shown how use the gym. I felt that go and asked for help.
25 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Ian
Thank you for your review.
We are very pleased to see that you enjoyed your gym induction and that it made you feel positive about using the facilities at the York Stadium Leisure Complex!
If you have any further queries, please do not hesitate to reach out to the centre staff.
Thank you for choosing Better.
Kind Regards
Amir
Very welcoming
Very welcoming and encouraging making sure that you're comfortable with the pace you need to go. Also making sure you use the right things for you
27 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Mary,
Thank you so much for your lovely review.
We're thrilled to hear that you felt welcomed and supported throughout your experience. It's our goal to ensure everyone is comfortable and moving at a pace that works for them. We're glad we could help you find the right tools and approach! If there's anything else you need, don't hesitate to reach out.
Kind regards,
Charmaine
Complaint dealt quickly and resolved
17 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Former Flyer,
Thank you for sharing your feedback!
We're glad to hear that your complaint was addressed promptly and resolved. We always strive to provide efficient solutions, and your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out!
Kind regards,
Charmaine
Welcoming and professional
Welcoming, I felt a part of the group straight away Rebecca was very professional and the atmosphere was extremely first class.
18 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Jude,
Thank you so much for your thoughtful and kind words! It truly means a lot to us.
We are absolutely thrilled to hear that you felt welcomed and included as part of the group right from the beginning. It’s always our goal to create a warm and inviting atmosphere for everyone. Rebecca is indeed a wonderful person, and we're glad you appreciated her efforts in making you feel at home.
We genuinely enjoyed having you with us and hope to see you again soon, as it would be a pleasure to share more memorable moments together!
Best regards,
Charmaine
York Leisure centre
The centre is clean, and the classes are fab run by fantastic instructors. So much better than energise
18 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Sara,
Thank you so much for your kind words!
We are thrilled to hear that you enjoy the clean environment and the classes led by our amazing instructors. It means a lot to us that you think we're even better than Energise!
We look forward to seeing you in class again soon!
Kind regards,
Charmaine
Everything from first coming in to…
Everything from first coming in to signing up, Rebecca was lovely very helpful and listened to my needs
6 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Debbie
Thank you for your review.
We are very pleased to see you had a great experience at the York Stadium Leisure Complex and Rebecca was able to help you to sign up and assist with any queries you may have had!
We have passed your feedback on to the centre staff to view and hope you enjoy your time using the Better facilities.
Kind Regards
Amir
Josh is very understanding
3 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Karen,
Thanks for your review.
We are so pleased that Josh at York Stadium is so understanding!
Warm Regards
Hazal
Healthwise staff are amazing
Healthwise staff are amazing, the gym and pool areas are kept clean and tidy and the staff are always on hand to assist when needed. Would be 5 stars but the pool isn't available after 7pm on a Tuesday night
5 mars 2025
Réponse de Better - York Stadium Leisure Complex
Hi Dean,
Thank you for your kind words! We're so glad to hear that you've had a positive experience with our staff and facilities at the York Stadium. We truly appreciate your feedback regarding the pool availability. We will take your suggestion into consideration as we strive to provide the best possible experience for our members.
Thanks again for sharing your thoughts, and we look forward to welcoming you back soon!
Warm regards,
Charmaine
A top fitness centre
I’ve started attending the gym on a referral. It’s an excellent place and there is a very caring attitude there. You are well instructed and the whole place is equipped to a high standard. My health trainer is very helpful and I’ve been made very welcome.
14 février 2025
Réponse de Better - York Stadium Leisure Complex
Hi Linda,
I want to take a moment to sincerely thank you for your kind and thoughtful words. It truly means a lot to us!
We are thrilled to hear that your experience with our team has been positive and fulfilling. It’s wonderful to know that you feel welcomed and supported during your time with us. Our aim has always been to create an environment where our members can thrive, and it’s gratifying to see that reflected in your journey.
We’re especially pleased to hear that your health trainer has been making a difference for you. Their dedication to guiding you in achieving your fitness goals is something we take great pride in, and we’re glad you’re finding their support beneficial.
As you continue on this path, please remember that we are committed to maintaining a high standard of service and to being actively involved in your fitness journey. Keep up the fantastic work! You’re doing amazing things, and we are always here for you. If you have any questions, need assistance, or just want to share your progress, please don’t hesitate to reach out.
Best regards,
Charmaine
Joining was quick and easy.
Joining was quick and easy.
Staff were friendly, knowledgeable and helpful.
7 janvier 2025
Réponse de Better - York Stadium Leisure Complex
Hi Paul
Thank you for your review and for joining Better!
We are very pleased to hear the joining process was easy and the staff have been able to assist with any queries you may have had.
We hope you enjoy your experience at the York Stadium Leisure Complex.
Kind Regards
Amir
Mixed review
Better has been a good company in terms of value for money, however unused months are still charged and are almost impossible to get refunded without a Dr's note (if you can even get to see a doctor for chronic pain) so they lose points for me on that front, however customer service canceled my membership permanently with no fuss and were efficient in doing so.
16 décembre 2024
Avis spontané
Réponse de Better - York Stadium Leisure Complex
Dear Hannah,
Thank you for your review.
We are pleased to learn that you perceive our memberships as providing good value for the included activities. However, we regret to hear that you have had to cancel your membership due to health-related issues. We would like to inform you that we can assist with a refund for medical reasons, provided that you submit the necessary medical documentation from your general practitioner or the relevant hospital.
This documentation is essential for ensuring that we refund the appropriate amount, calculated from the date your health condition arose.
We apologise for any inconvenience this process may cause; however, it is aligned with the protocols established by our refunds team. We are also gratified to know that our Customer Service Team successfully facilitated the immediate cancellation of your membership to prevent further charges.
We wish you a swift recovery and hope that you will be able to resume your health and fitness pursuits in the near future.
Sincerely,
Charmaine
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