Un decorated fruit cake wanted. Emailed then phoned Karen at customer services and she couldn’t have been more helpful! She provided multiple size prices as requested until we found exactly what we wa... Voir plus
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Lisez les avis des autres
All the staff from Betty's were fabulous from start to finish. There was a mistake made by the delivery company and Betty's staff were all over it so quickly. Even thpugh it was not their mistake, th... Voir plus
Following a week’s holiday in York where I dined daily in Betty’s, I decided to order a few mail-order goodies as a treat. I already knew the cakes and rascals would be great from past experience, an... Voir plus
We were delighted that we could rely on Betty's standard for a celebration such as a wedding anniversary. Delivery was on time and safely packaged. My sister and brother in law were delighted to rec... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're a world-famous Tea Rooms in Yorkshire, England, sending parcels of pure spirit-lifting deliciousness from our Craft Bakery to homes across the world.
Bettys
Écrit par l'entreprise
- Making life lovelier since 1919.
- We make beautiful, handcrafted cakes, confectionery and pâtisserie inspired by our Swiss heritage and made famous by our Yorkshire tea rooms. Perfect for gifts that show how much you care, treats for special celebrations or spirit-lifting deliciousness for you.
We promise to take good care of you
Here to make every Bettys experience a happy one
We're a family business and we believe in treating our customers like family too.
If you contact us, you'll be speaking to someone at our Craft Bakery in Harrogate. They are as close as you can be to the heart of our business without being sat next to the bread ovens, so you will be in expert hands.
We aim for perfection but from time to time things don't go to plan, so if the worst happens we will always do all we can to put it right.
Every person in our team has the authority to make decisions on their own, so they will do their best to fix things there and then. They will only pass you along or check in with a colleague when the question absolutely requires it.
We want every Bettys experience to be a happy one so if you're in any way disappointed with your service, do call or email. We're here to help.
Coordonnées de contact
The Craft Bakery, Plumpton Park, HG2 7LD, Harrogate, Royaume-Uni
- 0800 456 1919
- heretohelp@bettys.co.uk
- www.bettys.co.uk
4,7
Excellent
36 k avis
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A gift for a friend
I placed an on line order as a gift for delivery to a friend only 2 days before her birthday. The ordering process was easy and I was kept informed as the order was processed and dispatch. It was delivered early in the morning of her birthday and she was delighted. I would certainly recommend Betty's and will definitely use then again
3 septembre 2026
Easy to order online.
Easy to order online.
Arrived in the time slot that was arranged.
Delicious cake
3 septembre 2026
A really good cake
Everything about the order was first rate. Ordering was easy, with a phone call. Being able to speak to someone is a definite bonus. The cake was fantastic and well appreciated. Delivery was amazing. When I saw the delivery man holding it vertically under his arm (despite ‘this way up’ stickers) I was horrified but the cake was so well packed that it arrived in perfect condition. Would definitely order from Bettys again.
2 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Slow delivery
Delivery was supposed to be 3rd or 4th September. Arrived 7th September. Very disappointing as this was a birthday present - birthday 4th September . Betty’s have apologised for the delay, but this was not their fault. I think they should take this up with Royal Mail.
7 septembre 2026
Réponse de Bettys
We're very sorry to hear that your order arrived later than expected. Thank you for contacting our Customer Support to let us know about this. Whilst the majority of our parcels arrive on time, it is always upsetting if there are delays in the postal system. Thank you again and we are sincerely sorry for any disappointment caused.
Excellent tea and first class delivery…
Excellent tea and first class delivery service
1 septembre 2026
Gift was very well received by the…
Gift was very well received by the person I sent it to. They really appreciated it.
2 septembre 2026
My order was delivered perfectly packed…
My order was delivered perfectly packed and on time.
It was enjoyed by my Daughter for her Birthday.
1 septembre 2026
Réponse de Bettys
Thank you for your review - we're upset to hear that your cake arrived squashed. Please do call us straight away if you are ever disappointed with your order - we will do our very best to help. Thank you again.
Delicious
Delicious. Bought 3 separate loaves, lemon drizzle, carrot and tea loaf for ourselves and as a gift. Thoroughly enjoyed by all.
Excellent delivery service available.
2 septembre 2026
Always a good experience but this time…
Always a good experience but this time the parcel was not delivered on the classified day.
1 septembre 2026
Delicious fruit cake
I ordered the small birthday cake in a tin x 2
This cake was absolutely delicious
1 septembre 2026
I wrote a personal message with my…
I wrote a personal message with my order but they didn’t include it.
1 septembre 2026
Réponse de Bettys
Thank you for your review - we're very sorry to hear this. We can see that you included a gift message in your order, which will have been printed on a little card, and added to your parcel at the time of packing. Often this is with information leaflets, so please do ask your recipient to check the parcel and packing again, please. If the card is missing then we are very sorry for any disappointment caused.
Perfect in every way
Perfect in every way! A Yorkshire company with Yorkshire values- what a refreshing change.
10 décembre 2025
Shopping for the best.
The ideal shopping experience from a very professional and efficient company. Bettys is always a pleasure to visit and order special items from.
1 septembre 2026
Delivery on time.
Delivery on time and the product, as always, as described and perfect.
1 septembre 2026
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