Bigfishgames Avis 399

Ok, I give up to explain the rippoff strategy of Big Fish Casino. I got after 14 spins in gorilla yesterday 3 Bingo. Suddenly the game was interrupted and my win was blown. I have to say that I stin for 1,2 Mio a round. 😡👎

War Jahrelang Kunde bei Bigfish. Habe mir einen neuen PC mit Windows 11 gekauft und wollte mir den Gamemanager in Deutsch neu installieren. Der ist nirgendwo zu finden und wenn dann schlägt mein Virenprogramm sofort Alarm. Habe ihn dann auf Englisch installiert und will mich mit meinen Daten die ich Jahrelang benutzt habe anmelden, aber nichts funktioniert, nur immer Fehlermeldung. Habe eine ganze Menge Spiele auf der Plattform gekauft und würde die natürlich gerne wieder spielen. Sind die zu Dumm um etwas richtig zu programmieren? Scheint so!!! Sowas ist für mich Betrug, Ich habe etwas gekauft also gehört es mir auch!!! Leute last die Finger von Bigfish und Lest euch noch andere Bewertungen durch. das gleiche gilt auch für Deutschland spielt, die sitzen auch in den USA.

Misserabler Kundendienst, wenn man Hilfe braucht kommt nichts, was man nicht schon selber kann.Habe wieder Gekündigt ist das beste was man machen kann also Finger weg

Two months in a row BFG has taken my monthly payments and NOT credited points to my account. Okay, last month it was sorted in a couple of days. But now the same thing this month.
Last year they refused to acknowledge I had an account, but took direct debit every month.
Think it's time to leave. This was a great company for years. Rarely problems, and they were sorted quickly. Now it's almost a waste of time contacting customer services.

What a shame.

I have spent a lot of money on these games and it awful. You don’t get any playtime for the money you spend. The don’t pay out in coins like all the other games. There are several games you can play with no fees and I recommend those for all the gamers that don’t have the money to flush down the toilet like me

Ich habe von 2017 bis 2022, 73 Spiele gekauft. Geht man von einem Durschnittspreis von 5€ aus ( es gab ja auch Angebote) habe ich 365€ bezahlt. Ich gehe jetzt alle Spiele nochmal durch und 15 Spiele bekomme ich nicht mehr installiert. Das sind bis jetzt 75€ die ich verloren habe. Und es gibt keine Hilfe. Ich habe eine Mail bekommen das es keinen deutschen Mitarbeiter mehr gibt. Also Finger weg.

I was once a very happy Big Fish subscriber for years but not anymore. I bought three games from them over a couple of month period only to have them all say that they were in trial mode. Customer service and tech support both had no idea what was going on and the most they would do about it was refund my points. When I tried to repurchase those games, they showed as still purchased. I was told I would have to open another account with a different email to try a repurchase. I gave up, canceled my membership, and asked for a refund of the money in my account. I was told they couldn't/wouldn't refund me. So, my money will now sit in my account for eternity since I'm not going to purchase any more games from them and I'm not sure the ones I purchased in the past will still work. It's a shame because it was once a wonderful company and a wonderful experience working with any difficulties encountered.

Ein Stern ist noch zuviel... ich versuche seit Tagen eine Antwort auf meine Fragen zu bekommern, leider gibt es immer einen vorgefertigten Text, der auf jegliche Frage an mich gesandt wird. Ich war seit über 13 Jahren begeistert von BF, was leider nicht mehr so läuft wie früher. Diverse LogIn versuche Spiele neu zu aktivieren verlaufen im Sande, kein guter Support mehr.
Ich lasse die Finger von BF und wechsel zu Deutschland spielt...

This is now nearly 3 weeks and still no resolution.

My last communication nearly a week from the utterly hopeless Ryan was to escalate to his senior team, a promise that there would be a delay and wishing me a good weekend - the third have a good weekend wish since purchasing 2 non working games.

Many years ago BFG would resolve issues quickly, nowadays they are just utterly incompetent and, having taken money from their customers treat them with utter contempt.

Look elsewhere for your games, or buy your kids a colouring book because you won't get any support from this now useless money extracting company.

So sad, the demise of Big Fish Games. I have been a Big Fish subscriber since 2007. Who knows how much money I have spent purchasing games over the years - but I enjoyed spending every penny because the games were good, the forums were great, and the support was second to none. Now it is rubbish. The website sucks. The forums are gone. The games are boring. I was able to get some support for the same game download issue everyone seems to be experiencing recently (I was charged points twice for one game), but I had to contact them more than once when they didn't respond to my first request for a refund. At this point I'm really debating if I want to continue my 25+ years subscription or just give up and go.
UPDATE: I left! Definitely no point in staying.

Nur noch Schrott. Seit dem Wechsel eine einzige Katastrophe. Nie mehr Bigfishgames.!!!
Deutschland spielt funktioniert dagegen einwandfrei.

I have been with Bigfish since 2008 and I have always enjoyed that my subscription paid for a game a month or could be saved as a future credit. Sometimes I might not want a game and would just save them until the holidays when they would have sales. They switched over to a point system lately and I haven't looked at the site until this month. I tried to buy a game and using my "credits" they still wanted more money. I came on Trust pilot to see if I was the only person having this problem and I see now that I am not. This site used to be great. I feel $7 for a standard game is a good enough price that I stayed but now, absolutely not!

Do not buy games from this company because they are scammers. I bought a ton of Big Fish Games on my iPad. After a couple of months, the games are not accessible anymore because they are not updated for the newer iPadOS. Apple Support cannot reimburse me for these games since more than 60 days have passed. Big Fish Games, who is literally the DEVELOPER of these apps, doesn’t want to reimburse me either. They say they can’t do anything since I purchased from the App Store, while it’s literally the developer who decides whether games will be updated or not. I haven’t even been able to play most of these games. I could’ve just thrown my money in the trash. Would’ve been the same thing.

I specifically created an account just to voice my opinion of the site restructure. Briefly, it sucks. It was great before. I will never understand why people change/update things that work fine and make it so, so awful. I won't go into specifics, since I see many people have already done that. I would be thrilled if they reverted back to the format that was USER friendly and made sense!!! I now play only the games I have purchased, and will never purchase another. FIRE THE DESIGNERS!

Ich war über 10 Jahre Kunde...Bigfish wurde immer schlechter in der Auswahl der Spiele, es kamen kaum noch brauchbare Spiele nach. Ich habe vor einiger Zeit meine Mitgliedschaft gekündigt, jetzt kann ich nicht einmal mehr meine ehemaligen gekauften Spiele herunterladen, weil ständig eine Fehlermeldung kommt. Eine absolute Frechheit!!!

Seit Tagen wird jedes Spielprofil beim Neustart zerstört.Völlig! Auch wenn man die Daten von App Roaming sichert. Auch wenn man das Spiel fast durchgespielt hat-alles weg! Hintergrund: Big Fish hat anscheinend diese Zerstörungskampagne laufen, damit man mit dem neuen Update der App alle Spielstände im Netz sichert. Was man also von Gamern hält, zeigt die Aktion. Wichtig sind Kundendaten. Nicht Gaming oder Gamer. Ich hatte die Spielstände schon mal im Netz gesichert. Sobald man dann kein Netz hat,wird ebenfalls jeder Fortschritt gelöscht! Eine sehr "nachhaltige" Lösung, daß man sinnfrei den ganzen Tag das Netz am Laufen hat. Übrigens betrifft das Problem sowohl alte wie neue Games.

It's not fun when it's back to back 000000 and then u took my favorite game away the wizard cat one

Worst casino games ever. Odds of winning are way too low. Better slots out there that actually pay on wins.

Leider vor dümmlicher Arroganz strotzend. Dem Trend folgend gibt es keinen Support. Und deutsch Kunden gibt es offenbar auch nicht mehr.
Na denne, mich als zahlenden Kunden auch nicht mehr.

It failed the minute it went back to America. UK customers cannot access new games. They must have lost thousands of supporters. The points system is ridiculous. It used to be a favourite site for me. Not any longer.