Bigfishgames Avis 399

Beware! going on now BF?I tried to get into my Purchase history on my game manager and I was told to sign in. I have NEVER needed to do that before to get into my own games. I tried signing in and it refused to recognize my password and was told to get a temporary one so I copied it from my email and put it in the password sign in and it refused it also. After 2 tries it locked me ouit . This game site is the most disgusting site I have ever been on. I am so glad I droped my membership. I used to love BF but no more you have messed it up so bad with your new make over and you are losing members.
I also tried different temporary passwords because BF refused the one I had. I was given through email 6 different temporary passwords all from BF and they won't accept any of them, their own passwords. Afer I tried all of them I was blocked from the site. How sick is that. I hate the new BF.

I've been a Big Fish Game subscriber since 2009 and the product and service was excellent until 2020 or thereabouts when (coinciding with Covid) the site became unstable. Things got worse and it quickly deteriorated to the point where the company should have gone under but, they persevered and limped along for a great number of months.

The trouble generally came under my radar in the summer of 2022 when I couldn't get into my account with any consistency. Then, within a couple more months, I wouldn't be able to get past my log in data.

I have several pages of screenshots and texts between myself and BFG that illustrate the exhaustive measures I went to to finally resolve the problem, and it all came down to Tech Support's general lack of education.

If I were creating this report before the resolution, I would award one star. But as it turns out, when my complaint finally got kicked upstairs, the problem was resolved immediately.

My parting shot to the Tech Support Supervisor was to better educate the front line staff.

Es reicht jetzt wirklich. Jahrzehnte Spiele heruntergeladen. Man findet nichts mehr. Es war heute wirklich das letzte Mal. Wie kann man Kunden so verärgern und sich selbst das Geschäft so kaputt machen?!

kann mich allen vorherigen Kommentaren nur anschließen. Der Trick mit den Spielen ist, es einmal zu installieren - wieder zu deinstallieren und dann neu zu installieren, dann ist es aktiviert...
aber unübersichtlich bleibt es und warum gekaufte Versionen nicht als solche auftauchen, erschließt sich mir nicht...

been with bigfish for over 15 years now new company as taken over games to expensive points system rubbish and customer service is none existent have cancelled my member ship.

This used to be a lovely place to buy games. However recently they changed their system to a points system. Basically, if you subscribed you were entitled to one game a month paid for from your subscription. Now it seems the points system will only;y entitle you to half the price of a game, which incident tally they have put up in price as well. I've cancelled my subscription I have points on their system which I doubt I would want to use unless something special came out because it will cost me more money too.

A little digging tells me it's owned by an Australian company with connections to the USA, China & Russia. Makes you wonder doesn't it?

Kann mich den negativen Bewertungen nur anschliessen. War eine langjährige Nutzerin und begeisterte Spielerin auf Big Fish und treue Zahlerin. Jetzt ist mein Guthaben irgendwo, kann niemanden erreichen. Ist extrem enttäuschend!!!

have tried without success to cancel my acoount as they jhavebecome too expensive bit they reuse ti reply my e-maols and cancel my account.

I have hundreds of games from Big Fish Games going all the way back to April 04, 2012.

The first game that I purchased was "Otherworld: Spring of Shadows Collectors Edition"; the second was "Mystery Case Files: Dire Grove", and a few days later I purchased the Collectors Edition of the same title (I didn't know anything about Collectors Editions back then, but once I discovered them it was all that I would buy).

I can't remember much about "Spring of Shadows", but Dire Grove blew me away... it was (and still is) a GREAT game... and after that I just kept at it it until I now have a fairly decent sized library.

At one point in time I even wrote a personal and professional letter to Paul Thelin; the original Founder and CEO of Big Fish Games at that time, in order to thank him for developing such a GREAT company. And not a cheesy letter either; cotton fiber, letter head, professionally type written letter kind of letter.

I thought that Mr. Thelin had done an excellent job and thought that he was deserving of being treated with a high degree of excellence as well.

Well I haven't been to Big Fish for quite some time; the company was making some changes and I figured I'd let things settle down before I did. Today (October 07, 2022) is the first time that I took the time to check things out again, and all I can say is:

What in the (you know what) HAPPENED to Big Fish Games??

I had an INSTANT IPECAC ATTACK as soon as I logged onto the site (for those that might not be in the know, Ipecac syrup is used to induce vomiting).

What a total mess Big Fish has become.

At one point in time I was a member and loyal customer, but NOW I refuse to even be a customer... I'm already researching OTHER companies to give my business to, but it will never EVER be Big Fish again unless they clean their mess up.

And if I ever contact ANYONE at Big Fish Games in the future, I'll write everything down on "Post-Its" and in pencil!

The cost of buying games on this website since the update is a disgrace! Even when they have a so called offer on, it is still more expensive than paying full price before the change. Unless they go back to the old way I will not buy games from here again. I have been a member for over ten years and have spent quite a bit during this time.

Seit über 12 Jahren immer begeisterter Kunde gewesen...
Super viele Spiele gekauft,immer rundum zufrieden gewesen,schnelle kompetente Hilfe bei evtl. Problemen....
Aber diese neue Aufmachung jetzt,ist grottenschlecht.
Absolut miserabel!!!!
Gekündigt.

I have been a member of Big Fish games since 2005 and have spent a lot of money with them over the course of those 22 years. The remake of their website is horrible. The previous site was so user friendly and easy to find new games that I want to try. Now, I can't find anything. I used to be able to see the top 100 games to try and find new games I might enjoy, but that is no longer an option. They used to have new games released every day, but I have seen there are days that are skipped. I used to be able to see what type of game it is from the new release screen, to identify the types of games I am interested in, but you have to select the game in order to find that out. This year is the first time ever I have gone to Google to search for other similar game sites because I have been so disappointed.

Horrible! Used to be a great place for games... no longer.

war seit 10 Jahren dabei. Seit der Umstellung furchtbar und teuer. Ich habe gekündigt

Bin stinken Sauer. Über 10 Jahre schon Mitglied. Jetzt gekündigt. Man kann kein Spiel mehr runter laden. Immer nur Fehlermeldung. Jeden Monat wird der Beitrag Teurer, mittlerweile auf 8,30€.Kundendienst nicht erreichbar. Immer nur Error. Alles nur in Englisch trotz Einstellung. Sehr Enttäuschent

Been a member for 12+ years and was always impressed with their website.
First time using it since the website change and I have not found anything positive in the experience. Now taxed for games, the value of points gained from buying is not even 10% of their price and the website is completely non-user friendly.
You have to ask what happened... and why change something that worked so well.
I have ended by subscription and will likely never resubscribe unless they overhaul their system. Such a shame that a site so useful and beneficial has lost its sparkle and has become so money orientated.

I was a regular buyer from Bigfish until I realised that collectors editions of certain games were alot cheaper (some by half the price!) on Steam or GOG. Now the price has increased by £2 for membership, and also the increased prices for games, I'm considering cancelling my subscription altogether as I hardly use it.

I have been a member for years and this new platform is a disaster. Cannot sign in, cannot buy games, endless cycle of doom "adding item to cart".
The game manager used to do purchases inside it. Now it insists on opening a browser and the endless cycle begins. Utter garbage, put it back how it was and drop the increased subscription, "points" and fis it or lose everyone.

Habe meine Kündigung durchgezogen!
Bin seit über 12 Jahre Mitglied, das was jetzt dort abläuft geht garnicht, kann mich nur den ganzen Vorgängern anschließen, 2 Jahre durch Corona gab es nichts gescheites zum spielen, als wenn die immer in der Öffentlichkeit Spiele entwickeln, egal es hatten sich in der Zeit knappe 200,00 € angesammelt, vor ca. 8 Wochen gab es mal ein Spiel was ich kaufen wollte, das dauerte schon fast 10 Tage, bis ich es dann gekauft und spielen konnte, jetzt war wieder ein Spiel dabei was ich gerne gekauft hätte, nein Sie sind nicht angemeldet, dann ist man wieder angemeldet, deinstalieren Sie ihr Konto, instalieren sie ihr Konto neu???
dann sämtliche Fehlernummern,???
dann liest man sich die Hilfe Seiten durch, juhu wir haben jetzt alles verbessert??? für wem ???
fakt ist für mich ich habe gekündigt möchte mich mit dem Portal nicht mehr auseinander setzen, das einzige was mich richtig sauer macht, ist das mein ganzes Geld in das neue Unternehmen geht, weil man kommt nicht an ein einziges Spiel ran, dann schreibt man die Hilfe Seiten an, und erhofft sich eine Antwort zu erhalten, vergebens!!!
wenn man ein amerikanisches Unternehmen hat, kann man sich es nicht mehr leisten, auch eine anständige Webseite in der jeweiligen Sprache des Verbrauchers zu gestalten, so das man nicht wenn eh schon nichts geht, auch noch ein Übersetzer benötigt
und der eine Stern ist schon für die aktuelle Situation zuviel!!!

WHAT A MESS!!! GO Back to the other platform. Big fish has gone straight downhill. NO good experience!! What a waste of money. WASTE WASTE WASTE!!! I am very sick and tired of all the problems!! WHAT A MESS!!!!!!! The so called purchase history they have now is discusting, no good. GET the old one back. They do NOT know what they are doing!!!! SHAME on Big Fish games!!! Next time make sure your customers want a change. NO one does. Give it up!!!