Big Motoring World - Camberley Avis 

I wish to add to the many negative experiences. When you use autotrader and search for location of a vehicle for Big Motoring World that vehicle will not be at the location suggested by AutoTrader. The sales rep blamed AutoTrader, but in fact it is a hook to get you into their site. I booked a test drive for a particular vehicle and found it was 180 miles away when I arrived! Thankfully, I did not pay to reserve the vehicle. The salesman then tried to show us other vehicles after waiting for 20 minutes because they were busy!!! They were not busy it is all part of there sales techniques. Please avoid this company at all costs unless you enjoy aggressive sales techniques.

We saw Fardin at Camberley today he was quick, informative, friendly and gave us lots of helpful advice.

I went to view a car I reserved which they had transferred from another branch from a different part of the country. I purchased our family car from Big Motoring World years ago in London and previously had good experience with them and decided to go with them again after shopping around. They had a bigger catalogue and more competitive prices.

I was in and out in only a few hours and was very happy with staff and service. It was all very smooth. Highly recommend them.

I visited the Camberley branch earlier this week to look at cars after my car had been written off. Was helped by Mark who found me a great replacement and was really friendly and knowledgeable. He went out of his way to make sure I was looked after and I drove away with a great MG to get me back on the road. Highly recommend Mark if you visit Camberley and want a non pushy and competent salesperson.

All transactions went smoothly and the staff were helpful throughout every stage of the purchase.

Great service from Zidare. Chose to go elsewhere but it was refreshing to find an honest and helpful car sales person.

⭐⭐⭐⭐⭐ 5-Star Review
We recently purchased a 2022 Kia e-Niro from the Camberley branch of Big Motoring World, and the experience was excellent. In addition, our friend has already purchased around seven cars from them over the years.
Every experience has been professional, friendly, and hassle-free. The staff were helpful throughout the entire process, making everything smooth and straightforward.
We have complete confidence in Big Motoring World as a trusted supplier, which is why many drivers also choose to buy their cars from them.
From us, it's a well-deserved 5-star rating. We highly recommend Big Motoring World to anyone looking for a reliable used car and excellent customer service.

Very happy with the process. Sales staff were informative without being pushy. Would buy from them again

Not really interested in selling us a car.

Told my wife she can’t really test drive a car unless we commit to buying one. Also said that they don’t really sell cheap cars under our £12k budget (although we were sat at his computer on their website with 25+ cars within our budget) didn’t want to discuss finance options just advised us to look at the website.

Really nice lad just had no interest in selling a car. I’d go elsewhere

Found it really bizarre we were talked out of a test drive as we were unsure on the car

2 stars as he was polite and the office is nice

Bought a car from Fardin. Couldn’t find the right car on first day so went again when the new stock came in. He was very helpful and polite and went through the process quickly. Highly recommend him and the Camberley branch as every department was very helpful.

Purchased my car from Hamzah today can’t thank him enough for all the help and services today. Was so happy with the car and the amazing deal. Thank you soo much Hamzah!

Sales team were very helpful and assisted in clarifying some confusion with the pricing.

Initially I visited the Big Motoring World website and was very impressed with the look and feel and layout. I was able to get to where I needed and the website was to the point. It was this very website where I found the car I was looking for. When attending the Camberley branch, I was assisted by Lorraine who was very helpful and professional. Her skills are top class and she made us all feel welcome. When I took the car for a test drive, I was a bit nervous but having Lorraine around eased the tension. She is really good and it’s 5 stars all the way. I absolutely love the car and would certainly buy from the Camberley branch again or recommend the place to others. The place is clean, professional and has a good atmosphere about it. Labeeb was very professional in his approach and ensured I understood everything during the hand over process. He ensured I had a printed copy of everything I needed which was great. 5 stars again. Thank you once again and I am sure we will meet again sometime.

If I could rate 0 stars, I would.

Absolutely shocking customer service.
We arrived at 10:00am for a pre-booked appointment to test drive a specific car. Despite having an appointment, we were left waiting for over 30 minutes before being allocated a salesperson. Once we were finally seen, instead of showing us the car we'd come to view, he spent a considerable amount of time trying to steer us towards other vehicles we had already made clear we weren't interested in.

Throughout the appointment, the salesperson openly told us he only earns £10 commission per car and that he didn't care whether we bought one or not. He also explained that he didn’t really wish to work at the dealership but it was convenient as it was so close to his home. It was an incredibly unprofessional attitude and hardly inspired confidence.

The entire sales process felt heavily scripted, with persistent attempts to sell expensive insurance and add-on products despite us repeatedly stating we weren't interested.

When we eventually settled on the vehicle we had originally come to see, we then discovered it only came with one key and didn't have a V5 available. We attempted to negotiate based on these shortcomings, but a manager was brought over simply to repeat that there was no flexibility on price. His attitude was dismissive and unnecessarily rude.

The situation then became even more bizarre when another member of staff approached us and demanded an apology, falsely accusing us of calling his colleague names during what had been a private conversation.

This allegation was completely untrue.
From that point onwards, the level of customer service deteriorated even further. We were treated with complete disrespect, spoken down to, and made to feel thoroughly unwelcome until we left.

This was genuinely one of the worst experiences we've ever had at a car dealership. We left feeling shocked at how poorly we had been treated and wondering if this was because we were female as male customers appeared to have a totally different experience. There are plenty of dealerships that value their customers' time and treat them with basic courtesy—I would strongly recommend taking your business elsewhere.

Whilst I understand you have so many different cars. The salesman, just told us a general speck rather than specific information about this car, he didn’t seem to have any even general knowledge of the vehicle. The test drive was poor, no features were shown, or anything said about the vehicle, we drove up the road, round a round about and back. We noticed scratches on the bonnet and were told to by the aftercare package (which we declined) and just pretend it happened at a later date. Although minor most garages would rectify this as standard. We were encouraged to purchase added extras, which we decided on a 1 year warranty with big motoring world. The eco stop hasn’t worked in the car since having it (had we had a proper test drive this may have been picked up) I have reported this as an issue, 6 weeks later I have chased this twice and have heard nothing, this is absolutely shocking service especially as this is a product I paid for as an extra cost. I have redo 2 emails saying I will be contacted within 24 hours and no one ever contacts me. At this point I wouldn’t recommend big motoring world at all.

Reserved a car, went to drive but the test drive is approx 2 minutes down a straight dual carriageway, round a roundabout and back, not sufficient to get a feel for a car at £16k, I didn't take the drive. Asked for a slightly different drive maybe 5 minutes which was declined, we left very disappointed

The staff were very helpful, unexplained everything to me in a way that I understood being dyslexic. They help me feel the paperwork in as well. Which I found very, very much appreciated they couldn't do enough for me.

If you read a lot of the reviews one name sticks out John luckily I met this fine gentleman 8pm at night he showed me the car and was very straightforward I said I wasn't interested in any of the warrants and add ons it wasn't mentioned again If you phone up head office and get an appointment but want your car valued make sure you aim for around 6pm as they mostly go home @7 went back in the next day earlier and sat down at 6 by 8pm I had bought the car John was incredible start to finish couldn't fault him always honest and upfront knew his cars had a lot of knowledge if you go there one thing I will say is ask for John

We had some initial confusion about warranty costs. The Sales Manager (Andrew?) resolved this and we were very happy with the deal we received.

We then received excellent service from Emily in the Handover team.