Big Motoring World - Camberley Avis 

The staff were so polite informative and helpful, it all gave me a feeling of trust and confidence as a client, and the car was better in person than the pictures show, I was supper happy that I was buying from the right place, Thank you The Big Motoring World.

Lorraine is the loveliest sales lady, we were in the shop for 8 hours yesterday (such a long time I know!) making our decision and she was so patient with us. We’re leaving with a beautiful car and a great deal. Matt the manager was brilliant and super helpful, again very patient and so lovely. Both of them were so knowledgeable and provided such great advice.

A calm way to buy a car…. Great to have the car I wanted at the price I liked and have it valeted before collection. Recommend to you all!

Reached on time and got checked in at the reception. Had test drive appointment for 2 cars, with one in reserved.
After an hour of waiting and in between having to prompt the staff multiple times about the delay, finally got to view the reserved car 60 mins after checking in. It took further 35 mins and multiple reminds before i got a test drive on the reserved car. The test drive was a shorter one and not many details were furbished and neither were many questions answered.

Didn't get to see or test drive the second car, as was told the car wasnt ready, inspite of booking.

If you turn up there, be prepared to be ignored.

Day light difference between service witnessed at authorised dealership and at this online company.

I would be very cautious. The car seemed OK. It was an EV, and they only guarantee battery health above 80%, even though they know the precise percentage from their original checks. They also did not mention the worn rear brake discs. However, I expected some of the above and built that into my pricing.

The biggest concern was the £130 I paid to move the car from Wimbledon to Camberley. I paid this solely based on the part-exchange estimate of between £4,200 and £3,200 for my 2018 vehicle, which I have had offers for between £3,000 and £3,700 via other companies.

After a test drive and an hour wait, I was greeted with a £2,000 part-exchange offer. I politely left, explaining I would not have driven over 100 miles had I known that, especially given their own website quoted otherwise.

Summary:
My advice is do not part-exchange blindly. Thoroughly check the vehicle you are buying (I was a former mechanic), and review the vehicle’s previous MOT history, as most will have advisory notes worth paying attention to. Make sure to ask whether any flagged issues have been rectified before proceeding.

I had a fantastic experience at Big Motoring World thanks to Charlie. They made the entire car-buying process seamless, from arranging the test drive to explaining the different finance options in a way that was easy to understand. I also appreciated the clear breakdown of the warranty packages, which helped me make an informed decision without feeling pressured. Highly recommend asking for Charlie if you’re looking for a smooth, professional service! Thank you.

Extensive collection of cars, friendly staff, good deals, walk in and drive off with your dream car. Whole process works like a charm !!!

This is for Camberley branch
In store staff where ok this is more about after sales mangers and their lack of customer service/support
Brought a car and in the the first few days had issues with a Engine noise which the would book in for checks 3weeks down the line not acceptable
I then found a garage myself and they sorted it in no time at all
Then a few days later a tyre and tracking issues, tracking out and tyre perishable
But not flagged at mot a few weeks earlier
Staff / management taking to long to answer emails or calls and being told they would only give a £100 including vat as a good will gesture what a insult after the thousands I spent with them buying the car
I would never recommend this company to anyone going by my experience
R

Missing my car charger

Short test drive. Meeting was late and felt like they were pushing extras that I didn’t want too much. Didn’t put the right deposit down I wanted on the finance sheet. Wouldn’t probably go back there.

Poor customer service, left sitting and waiting in the showroom. Very brusque sales person. Was not a great experience

Charlie (Sales guy) was super helpful and went through the multitude of options to me, without the usual 'pushy sales' tactics. Everything was made clear to me and all my queries where answered fully, with clarify. The whole experience was very smooth!

Thanks to the Staff Andrew and Hamzah for accommodating us when we choose the car and did a test drive last 18 April 2026. Yesterday. we went back to pick up the car, it was also smooth transaction of payment and processing of documents. I am satisfied

I wasn’t expecting anything good but jt was worse. Booked an appointment which was very easy and efficient on the phone. Get to the showroom, have to wait half an hour and it was only through chasing people up did we eventually manage to see the car we had asked to see - which also wasn’t ready for us when we got there.

Would never recommend or visit again. Went to an actual dealership the next day and the experience is night and day!

The car is fantastic however one of the keys has no battery left. There are also scratches that have been covered badly.

Emir at Camberley was great, very informative, helpful and was not overly pushy. Couldn’t fault him!

However the wait times were very long even after booking an appointment. Be prepared to wait a while after your appointment time (up to an hour!). Might as well not have prebooked the appointment and just walked in, as the wait times were the same. No update from reception as to how much longer it would be, poor communication shown.

My car was also valued for a part exchange during this visit where I was not allowed to know the price until I bought the new car. I didn’t think this was fair and was very poor customer service!

Very poor reception, made to wait and ignored for some time even though meeting booked and arrived promptly after 2 hour drive. Others were giving up and leaving. Clearly a sales strategy. Person showing the car very pleasant. We arranged the visit directly from the Autotrader Ad. At the point of doing paperwork we found a £300 increase. This was described as a 'compulsory' admin requirement and it was our fault for not going to their site and viewing the small print. Sharp practice (well rehearsed) and lacking transparency and integrity. We enquired about battery health and were told that this huge company lacked the facilities to test, and yet they could guarantee at least 80% battery health. How can you guarantee this unless you have tested it! We asked about the lack of a service since 2024 and were told that EV's didn't require servicing. Rubbish, my some is a mechanic and MOT Tester. We were left feeling that we could not trust the dealership and have booked it in with a reputable garage locally.

Everyone at Big Motoring World were excellent. A really top class service. Freddy who we dealt with mainly was great, no pressure and nothing was too much trouble. With 850 cars available to buy you will find one for you. We bought a 2025 car with less than 6000 miles and it's like a brand new car but with an amazing saving from the new price. 5* service

Reserved a car. Completed PCP application and all went well. Reserving a car for £99 only allows the to hold it for 3 days. But I needed to collect in 5 days due to work commitments and the 300 mile round commute to collect. Contacted them ahead of reserve expiring offering to pay a deposit to hold the car for 2 further days. I was declined as it’s against their policy. I explained I could reserve the car again once it’s relisted and they declined and said you can’t reserve the same car twice. The car was then relisted for sale. I could see from this that there was no flexibility for a genuine sale and showed that I was just a number and very poor support. I therefore cancelled my £28000 order and went direct to Polestar instead to purchase. It has put me off using BigMotoringWorld ever again as there was no flexibility for extending a deposit/reservation for two days despite me proving my commitment to purchase. Their car is also now still for sale!