Big Motoring World - Cannock Avis 

I would say the communication re telephone was very poor but a total different experience when visiting the sale shop they where so friendly and helpful Looky Ayeshh was very helpful and kept everything light hearted but went through all the information to a professional manner would highly recommend using the company.

Wow. What can I say that is positive to give the 1 star. The car was as expected I guess.
I purchased this car without seeing it and paid what was explained to me as £139.00, £40 for moving the vehicle and the £99 reserved price (shown as fully refundable on their website).
I arrived at 1pm for a 1-2 slot, expecting I would be done at 2pm. 1 kid, 1 baby there and absolutely no regard for time, this first sales gent tried to pressure me into an over 1000 pound warranty for 12 months, then told me his manager said I really should have it (didn't know I asked for his opinion). At this point he left and didn't come back. I already selected the car and did the finance before I arrived but still at 3.30pm I found myself waiting...for what I'm not sure. The car was ready an hour ago. I actually broke down at this point from where an exciting purchase of my new car turned into a nightmare. If I hadn't signed the finance document I would have walked out by this point. Next came along the finance lady... why does noone stay for longer than 2 minutes, to which she had her excuse readily prepared 'i needed to check something' and off she went again when her part was done (deposit paid). Left waiting for another 45 minutes. Couldn't get any worse right? At this stage I was visibly crying, along with my baby... A gent comes over passes us a form and tells us to go down to the post office and tax the car, here's a blank form 'let me know when your back and il give you the keys' disgusting. Down at the post office, they were annoyed the form wasn't filled in and although I was told I could pay monthly I had to pay a minimum of 6 months. Another 200 I wasn't expecting. Told the gent when I came back who couldn't care less. Passed me the documents and the keys while sitting on his bum (in his nice air con office) and didn't even say thank you or apologise. I'm still waiting on my £99 deposit to be returned, to be honest I'm not holding my breath on getting it back. I will NEVER and I mean NEVER go back there again and will ensure friends and family never do either. Not just one failure or one bad staff member, all of it. Terrible experience, ruined my new car.

An easy process at Cannock. Raj guided me through the whole process as quickly as possible. Great car, great price and great service.

Great experience. Loved the showroom and the free customer refreshments. They even had water and biscuits for our two dogs.
Tom our salesman was a delight. No hard sell. In fact a pleasure to deal with. He made the whole experience of buying an electric car very easy with his in depth knowledge. Would buy from him again.

I needed a car quickly without hassle and I went to Big Motoring World because I wanted to have a good choice all in one place. Staff were friendly and helpful and I had time to browse and get details of the vehicles at my own pace. Once I made my choice my purchase was dealt with quickly and easily. Couldn't fault the customer service. Best I've had in ages.

would not use, was disappointed, i had family buys car from them. was told my car had lost £2000 in value within a month and that was due to the market of the make had fallen, when nothing had changed not even the millage. the only good thing i can say, the sales rep i had was very good.

Great choice of cars. Fast, professional service! Overall could not fault the process from start to finish. Would definitely recommend.

Anyone looking for a new motor should visit big motoring world cannock. The place is amazing & very professional. Staff were very welcoming & seen me straight away even though I was an hour early. I dread the day when I'm buying a car, but this was smooth from start to finish. Would definitely recommend anyone to visit them next time they are looking to buy

We visited on a very busy day. Immediately we were welcomed and able to discuss what we wanted. Unfortunately the car we came to look at had been sold. We were invited to look around. The cars were mostly sorted by Brand, so it was easy for us. They were all locked, but as we were told that any car of interest could be unlocked, that did not matter. The Staff were friendly and helpful throughout. We did not find a car this time but will visit again

was a pleasure to deal with would highly recommend

They all have been very professional and polite, they explained everything, I didn't have to ask, all the informations were very helpful. The other thing is, before I bought the car, I have done my research and this company had the best prices!
I would recommend it 100%.

AVOID!!!!!!

Paid a deposit… Rang to see if car arrived at garage closer to home which was promised and 2pm pick up appointment was given. To be told it had been cancelled with no one ringing to inform me. When trying to find out what happened let’s just say I spoke to multiple people in head office with absolutely appalling customer service skills. Please don’t waste your time with this company.

After sales is an absolute joke promise the world the day ypu buy but when it comes to repair. No communication its ridiculous. Left in limbo my car has been stuck at garage for 3 days. Lost 2 days work and why because assurant delined it x never ever again will i use this shit show company

Left waiting far too long, and a few customers were getting agitated waiting to collect the vehicles.

The warranty was ridiculous, as we were told the 3-month warranty meant going to Kent... given the showroom is in the West Midlands, we didn't even bother registering the warranty.

Good display of cars, but the service has put me off, struggling to explain how bad it was....

I purchased a car from Big Motoring World four weeks ago and have faced continuous issues since the dashboard warning light appeared the day after I bought it. The “Big Assist” service has been anything but helpful.
Despite being told I could use any VAT‑registered garage, several refused to deal with the warranty company. I ended up making five visits to three different garages, receiving wildly inconsistent diagnoses — including one garage (booked by the warranty company) claiming I needed a brand‑new EV battery, which is now being reported for poor conduct.
After repeated calls with both the warranty provider and Big Motoring World, and only after I raised the possibility of returning the vehicle within my 30‑day statutory rights, I was told they were entitled to a full inspection — yet they asked me to arrange it myself, with only two days left in the return window.
The manufacturer was the only party willing to carry out a full diagnostic report, and the earliest appointment available is 21 July, just three weeks before the warranty expires. During that call, I was also informed of a manufacturer recall on the vehicle — something Big Motoring World failed to disclose at the point of sale.
Customer service throughout has been extremely poor. Not once has anyone returned a call, despite multiple requests.
Based on my experience, once the sale is complete, Big Motoring World shows little interest in supporting customers. I would strongly advise others to avoid this company.

Right from start Immar was very helpful answered all our questions. Explained where to find the models of the cars we wanted to look at. Was very patient with us when the car we chose was the furthest away that it could be and blocked in by 3 others. He was very helpful with the paperwork and explained all the extras fully but did not exert pressure. All the other staff were pleasant and friendly. We would recommend Cannock branch to everyone looking to change a vehicle plenty of choice and good quality. We have driven away exceedingly happy with our new car.

Positive experience with Cannock Big Motoring from the start to finish.
I cannot say enough, excellent customer service to all staff especial to ( Ziarab & Anees ).
Thank you for your hard work;

Regards
Tarek La

Jake was incredibly helpful and made me feel completely at ease when buying my second car. He took the time to answer all of my questions and gave me honest, helpful advice throughout the process. His friendly and professional approach made the experience stress-free and enjoyable. I would highly recommend. Thank you for all your help!

After looking over an Audi A4 Avant and going for a test drive we were eager to complete the purchase. We had previously informed the company that we would be cash buyers and had no interest in their finance arrangements. We were subjected to the worst browbeating of our lives by a sales agent who was absolutely insistent on selling us add ons which we had no interest in buying and eventually had to leave without buying the car, A shame, but it seems that the advertised price is just a loss leader to pressure sell unwanted add ons.

Excellent service from Big Motoring World. The process was quick and professional, with clear explanations throughout. Great selection of quality vehicles and a smooth buying experience. Highly recommended.