Big Motoring World - Cannock Avis 

Thanks for all staff very helpful and very good advice

I did not buy a car from Motoring World but have just sold my Nissan Quashqai to them and that was a joy. I'm not 100% sure how I got onto them but they came as the best priced buyer on another site. I think the initial offer was £10500 but after speaking to them it went down to £9800 due to scratches etc (bear in mind the dealership offer £8000 then £8250 at a push against my new car and other sites quoted £8000 to £8500). I went through their process and agreed a pick up date for the car. They use Driive Me as a third party pick up and Andrew sent me messages and Driive sent me e-mails advising who my driver would be. Andrew was excellent and polite. He guided me through the process checked the car and payment was received and the car was handed over.
I would highly recommend this process provided you are realistic about your car.
Buying from Big Motoring world.
I didn't buy from Big as they didn't have the car I wanted after doing my research. I did wait to see if they were going to have one in stock but one came up at a Mercedes dealership instead. They are currently the cheapest car supermarket and because of that they do have their faults. To be honest when I have visited Cannock I didn't understand that I have to give them my details to look at the car stock but on the form you have to opt in to receive communications from them. They did actually contact me the first time but I think the caller realised I had opted out and put the phone down. When I have looked at cars I did find that the staff are not knowledgeable about the cars but as a customer if you are spending £1000's you need to do your research. I would not recommend that you pop in and buy the first car you see that takes your fancy as further down the line you will find that there's a better model eg the I4 BMW I looked at. If you test drive and there is an issue walk away. I did not find them to be hard sellers.

MoA in handouts
Good service looked after us whatever we needed , we will recommend friends and family pleasure to be served by him.

Just bought a car and had fantastic experience with Jake and Adam . finance department and Cerys in handouts exceeded all expectations . Can’t thank them enough and will definitely recommend .

I wish I could give more then 5 stars as dont have enough words to say thank you to Big Motoring team would highly recommend this dealership to anyone looking for a reliable car and great customer service.Special thanks to salesman Mr Kacey Thank you again for such a smooth and positive experience!🙂

Great service from all at Big Motoring Worls Cannock

On my first had a friendly welcome and was told someone was coming to show me around which he did no pressure sale I did return for a second time exactly the the same welcome many thanks to everyone

Not happy at all

I had a great experience in buying my first electric car. The whole process was very well organised and made so much better with the help of Neil the business manager.
I have already recommended my family to look at cars here.

Purchased a car on bank holiday Monday and was collecting on the Thursday afternoon from Cannock branch. on inspection of car it was very nice but very dirty and had not been cleaned sweet wrappings and dirty tissues stuffed down by seatbelt clips to name a few things and was assured it would have a valet for collection on Thursday .On arrival at the branch to collect my car I asked for a quick look before signing documents to find it had not been done apparently they have 7 people cleaning the cars before you collect I'm not sure what they actually do but they don't clean the cars when your paying £22000 for a car you at least expect it clean when you go to collect I'm then told it will take 15 minutes to clean .The fact that there are 4 sales team and 4 so called cleaners all crawling round in my new car trying to bodge it up to get another sale across the line doesn't really fill you with confidence of the branch it supposed to be exciting when getting a new car but this experience was the total opposite I declined the car and lost money paid for insurance plus still have to wait a week for my deposit back would not recommend these clowns and certainly don't sign anything until you check the car first

Avoid! Sold my partner a car which had multiple faults - all of these came to light 1 day after purchase (not detectable on 5 minutes test drive). Refused to help sort, sales staff spoke to us very rudely and actually started laughing when we expressed our frustration at the entire process. In addition they apply huge pressure sales tactics when trying to upsell warranty, just wouldn't take no for an answer. Avoid avoid avoid.

Not good service

Very poor customer service. We felt insulted by the member of staff who dealt with our interest in a vehicle. Basically, he could not be bothered to - well, perhaps he shouldn't have turned up to work that day. We went to Albury's, Walsall , and had fantastic customer service.

Jon was great. The service he provided was very professional, I didn’t feel managed which is a great skill. He was very personable. The only fly in the ointment for me is that the whole experience was just too long. At close to 3 hours there were many occasions were I was left to my own devices for close to 30 minutes. I realise that finance can take time but I had already phoned black horse finance and your head office prior who had already told me that the finance had been agreed. So not really sure what was taking so long to be processed. To be clear Jon was the highlight of the experience. If he hadn’t been there I would probably had complained about the length of time it took.

Great customer service .

Easy no hassle from sales people constantly, nothing better than being able to just roam without being hounded by a sales person, when your ready just ask and everyone is helpful to give you keys ect to check cars out in your own time

Great efficient staff, easy process

The staff at big motoring world were very helpful and professional, every process was explained clearly and thoroughly
The showroom is very clean and we were offered drinks on a very regular basis

Very well organised process from reception to handover. Staff were very friendly and informative about the vehicles and during the completion of documentation taking time to explain what they represented. Thanks to sales executive Ezra and business manager Neil who were very professional and helpful throughout.

Great service never been to you before for a car . Will be back