Big Motoring World - Norwich Avis 

AVOID at all cost big motoring world, we had a truly negative experience at the Norwich branch after they lost the keys to a car they had sold us and we had to wait over a week for any news on where they had gone, there then follwed weeks of tall stories and being fobbed off by various managers the big assist is a total waste of time and effort there is no way of escalating a complaint to anyone higher ,incompetent, disorganised, terrible company, I have also noticed they have several complaints groups on Facebook with thousands of members with ongoing issues and complaints , says it all i think

Excellent service from start to finish. Fanel looked after us very well as we bought the car, and the service from Luke at the handover was fantastic - very thorough, polite and helpful. A lovely experience all round. Can’t recommend highly enough.

I was well received and assigened a staff who answered my questions

Chris was very helpful with his service

When to collect my new car ,not ready waited hours to then find out the was booked at a garage

Representative was excellent, venue and facilities were excellent. Coffee was very welcome as we had travelled 90 minutes to get there.
Our pre-booked appointment meant the company knew the vehicle we were coming to test. It was hugely frustrating and disappointing to discover the car was so low on charge it wasn't possible to test the key features of the Smart #1 Brabus so we left without making progress on our car purchase.

Very thorough process given by Connor, giving great comfort in buying a new car. Excellent, highly recommend

Really mean approach from customer service team

There was plenty of staff to make buying a car very easy, The cars are all inside a warehouse and are all cleaned to a very high standard, So I was very impressed with the service we received

Amazing service and guys were very helpful with my purchase of my new car
Tom in finance went through the last step and did the tax for me also
He explained the warranty and even downloaded the app onto my phone
Very happy with the service and my 1st day today using and it’s lush

Good experience with the salesman who was very knowledgeable. Would have preferred to have had a better deal on my car I was trading in, but I did insist on another £1000 which I got.

I received a great service from the team at the Norwich branch and it made buying a car easier

Avoid at all cost absolutely appalling service. They sold me a car with a pre-existing fault took them over 6 months to finally sort problem out they just used excuse after excuse after excuse to avoid repairing don’t buy extended warranty because it’s worthless and covers nothing

Extremely poor reviews.
Also I wanted to buy using a credit card, which you refuse to accept.

Overall a great experience with polite and professional staff, lovely atmosphere. Easy to talk to somebody on the phone. Was a little suprised at the pushy sales pitch at the first appointment especially as it was clear from the start I wanted the car and had the cash up front for it

Staff were lovely and welcoming.
The showroom was beautiful

Absolutely fantastic experience at big motoring world Norwich 🌟🌟🌟🌟🌟
The whole process was seamless👍🏻
Everyone we dealt with was very professional and helpful 😎
Lucas is a star 🌟🌟🌟🌟🌟 thank you big motoring world 🤩🤩🤩🤩🤩

When we turned up was not really sure what we were looking for although talking through with Tasha she helped in going through what we felt we needed as far as a new car. No pressure just so helpful in looking at options and soon found what we liked. The process of finding and testing was so straightforward, helped by Tasha calmness, patience and so friendly and helpful and when it came to selling went through everything clearly and again took time to answer our questions. Everyone were helpful and despite being very busy ensured we were kept up to date with everything. If you’re looking for good service, friendly manner and no pressure this was a very good experience for us.

Easy process, staff professional and friendly. Would recommend