Big Motoring World - Sheffield Avis 

Great at selling cars. However the after sales is not very good. Found a couple of issues and they didn't want to know. They said you bought the car like that so tough luck. Having a problem with my head unit connecting to Cupra. They said they don't cover it as it doesn't affect the running of the car. I found this quite absurd as it was a selling point for me. Over all this has ruined my experience with this company. Make sure everything works and find problems before you sign for the car.

I’ve spent a week getting passed between sales and after sales trying to book in an alloy refurb and other small cosmetic repairs after driving 40 miles to Sheffield on Wednesday for my appointment and the correct person not being in. Why does all customer service seem to go to a call centre where everyone is clueless? I’ve been requesting a call back from Sheffield ever since or they can have their damaged car back.

Hilarious response- I’ve added a screenshot of this to the email thread I have going with the customer service email ignoring me.

Ridiculous low offer for my p/x

The staff and everyone was very polite and nice,they got us a very good deal on our trade in car and our new car and they also got us good warranty on our new car.Thank you Mr and Mrs w calladine.

Great service and excellent customer service 👏

Poor company, warranty not worth paper in wrote on. Bought a c3 developed faults with in a few weeks took it back and they said nothing wrong we closing in two weeks. The is a clear issue.
Customer
Baines m sheffield

Ref reply
We did, it was given a tick box check and given back. No one was interested in the noise from the engine it had developed. Never checked by a mechanic. Rubbish service don’t buy from here please, just google them all the evidence is there. Same company renamed over the years a real rogue trader.

Amazing staff friendly and informative as we were moving from petrol to fully electric and had very small knowledge about what changes we had to make and what had to be considered to suit our family needs. We now wouldn’t go anywhere else or to anyone else to buy a car. Pete who helped us was that helpful, and proved that car sales aren’t just about making money, he helped us find a car that suited us and was affordable,
we even went back for our second car the week after as we were so happy with the sale. Highly recommended

Bought a car from the Sheffield Branch, I had it less than a week and it broke down. It's now been 1 week since refusing the car and I am still yet to have anyone contact me regarding this. I have called several times and emailed twice. Avoid!

EDIT I have been called by a rude man telling me it’s my job to get the car back to them. His exact words were ‘it’s your car so it’s your responsibility’ this is actually incorrect according to the consumer rights act. He said if it isn’t drivable then I need to arrange RAC to drop it off. He also tried to threaten me by saying I need to get it to them ASAP to avoid any extra mileage expenses or damage charges. It looks like this will end in the small claims court as I will not back down on this and I know my rights.

Took too long. 2.5 hrs buying the car and 1 hr when I picked it up.
Also, the worst valet on any car I've ever bought. Big black smudge on inside of b pillar that I cant remove which wasn't there on the test drive, a manky old sweet in back of drivers seat pocket and every door pocket had some sort of spilled drink residue inside. Only leaving me with 20 miles range on the battery is also outrageous. Luckily i live close so made it home but if I'd had to charge for journey the nearest public charger is 87p kw. All the staff were great though and made me feel really welcome.

Unbelievably slow service when just wanting to buy a car in cash.

Car was dirty and not prepared in advance of me coming despite reserving it adding to our wait.

Staff were nice.

Policy of needing to test drive was bizarre.

Arrived at Sheffield on time for appointment shown to a table and waited 25 minutes went back to reception told someone will be along shortly at 50 minutes went back to reception and said we are leaving the receptionist shrugged and said ok never saw any cars disguisting

Lovely friendly staff, we had a girl call Ella, she made our experience perfect. The whole process from the start to driving away with my new car went very smoothly

All staff were very helpful talked me through what I needed to know .from start to finish all was fine .

Friendly staff and really helpful with choosing your car.

Poor overall experience. In branch valuation of part exchange vehicle significantly different to online estimate. Reasons given were unjustifiied and unsubstantiated. Complete waste of 2 hours.

I think all customers need to be aware of the above before visiting Big Motoring World. I was essentially offered 20% lower than the ‘minimum’ value of the online estimate provided by Big Motoring less than 24 hrs before my visit. Note I obtained two alternative quotes from other dealerships where they valued the car in person at a much higher value so I was informed as to a reasonable value for my vehicle. This kind of behaviour from Big Motoring World really underminds customer trust.

Bought a Renault Zoe in November from the Sheffield branch.

When we test drove the car, a warning for a puncture came up on the screen, so we could only do a short drive around for safety reasons. The salesman said he'd put the car in to be fixed before we picked it up. Fast forward a few days and it was ready to collect. Nothing wrong at first and tyre pressure lights had gone off, until a few days later when all my tyres were low. Had to pump them up daily while I waited for my booking at Halfords for a free tyre check. They told me my pressure valves were actually corroded and needed to be replaced but should still be covered by my warranty. So I put in a request specifically for a replacement and get booked in the next week, they reseal my valves (again) and don't replace them.

A week after I collected the car, the pressure light came on again, so I put in another request in the app for a valve replacement. A day later, I went to open the boot and the button fell out, couldn't get it back in myself so I put this as a request in the app also. Car is in a week or so later for these repairs on a Monday. I don't hear anything from them about my car being ready so I ring up on the Wednesday for an update. The person on the phone told me one of the repairs was done but they were still waiting on my valves to arrive so they'd rebooked me for a repair for the following week. I don't hear back again until the Friday after that the car is ready. My husband went to pick the car up and the boot button hasn't been replaced at all. They had my car almost 2 weeks and didn't actually complete the repairs I needed. I called up the next day and they apparently had no idea about this request, to which I sent the screenshot of the app in a follow up email. My warranty is technically up by this point but as I put it in before, they allowed me to bring it back to get the issue sorted.

Today, I go to pick up my car and it took 10 minutes for them to find my key... Absolute shambles of an experience. And as they'd technically booked me in for diagnostics and not a direct repair each time, I didn't qualify for the courtesy car that I was apparently allowed, so it's cost me about £250 in taxi fees backwards and forwards for the various journeys. The price for the car was really good, and I do love it, hence the two stars, but my first ever car buying experience was really dampened by the fact I had to keep going back for what should've been two easy and quick problems to solve. Not sure I'd buy from them again.

I strongly advise everyone to be very careful when dealing with Big Motoring World.

In my experience, they use misleading and questionable practices when selling cars. Communication is extremely poor — no matter how many times you call, they just refer to a so-called “ticket system” and never follow up.

This has been frustrating and disappointing, especially when you expect proper customer service after such a big purchase.

Please be cautious when buying a car, and think twice before purchasing any warranty from them.

Sharing this so others don’t go through the same experience.

We have just bought a car! Our sales advisor Andri was very helpful and patient with us and our children whilst we made a decision.

Overall good service. The manager was very helpful, as was Les and Debbie.