The returns process was horrendous. I had to visit the store 3 times to obtain a refund. On the 3rd occasion the store advertised that they opened at 9am but didn’t open actually open until 10:23 that... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMeadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB
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Lisez les avis des autres
Kasper did a great job helping me pick out the right shoes for my next mountaineering trip. Kasper helped me with specialized knowledge and an objective view on the shoes. I'll definitely be back f... Voir plus
L'entreprise a répondu
How refreshing to walk into a shop to buy walking shoes and to find staff who are there, so helpful, and also extremely knowledgeable! Alex couldn’t have been better, recommending which brand would pr... Voir plus
L'entreprise a répondu
I went into the shop in Meadowhall to buy some shoes. While my size was not available in store (I'm a 13/14) a very knowledgeable salesman spent time with me advising on what would be ideal and I was... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Meadowhall
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, Royaume-Uni
4,8
Excellent
87 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant customer service from Casper…
Brilliant customer service from Casper and the team
6 juillet 2026
Réponse de Blacks - Meadowhall
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Served by Peter who was so polite and…
Served by Peter who was so polite and helpful. I have shopped at this and other branches and always find everyone lovely. I had difficulty getting to one of the lower shelves and another staff member helped and explained the product differences.
10 juillet 2026
Avis spontané
Réponse de Blacks - Meadowhall
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
New Blacks store in Meadowhall
New Blacks store in Meadowhall. Friendly knowledgeable staff. Shout out to Olivia on footware knowledgeable.
2 juillet 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Peter made the experience easy and…
Peter made the experience easy and pleasant. Excellent sale
6 juillet 2026
Avis spontané
Réponse de Blacks - Meadowhall
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Olivia was extremely knowledgeable and…
Olivia was extremely knowledgeable and helped we my final decision on which hiking boot to purchase
5 juillet 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Went to the store looking to buy a new…
Went to the store looking to buy a new pair of walking shoes. I spoke to Alex who clearly knew the products inside and out.
He assessed what I was currently wearing including the size, foot shape etc
He then can back with a couple of options which fitted perfectly first time. I would definitely recommend speaking to Alex he knows the brands and their fitment. Great service 5*
5 juillet 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lovely visit to Blacks in Meadowhall.
Lovely visit to Blacks in Meadowhall.
Plenty of stock, Incredibly helpful & knowledgeable staff.
A shout out to Scott who went over and above to make sure all my expectations were met. 👍🏻
29 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
What a great shop with really helpful…
What a great shop with really helpful and knowledgeable staff. Olivia was friendly and knew what she was talking about re boots.
Thank you for a nice experience!
29 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Initial telephone call with Scott re…
Initial telephone call with Scott re the product and stock availability. Service in the by Ellie who who approached us in the store and gave us time to explore the product . All round good service great communication. Thankyou
29 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great service with Scott making sure we…
Great service with Scott making sure we purchased the right gear.
27 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Amazing service from Alex
Amazing service from Alex - absolute legend - fantastic customer service
28 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Meadowhall
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Very knowledgeable and friendly staff…
Very knowledgeable and friendly staff (Alex) with a good range of goods. Looked and discussed several alternatives before deciding on the most suitable product for me
12 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Alex and Ellie Meadow Hall
Both Alex and Ellie were amazingly helpful to me & my daughter on friday May 8th in the meadowhall store. They were so friendly and knowledgeable giving me confidence in my purchase. i’m very happy with my new boots, thank you ! 🤩
8 mai 2026
Avis spontané
Réponse de Blacks - Meadowhall
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Well stocked store
Kasper is a pleasant, helpful young man, offering to get different sizes of the walking shoes I was interested in for me to try. Nothing too much trouble. He is an asset to your store
10 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very helpful staff!
Very helpful staff member Scott & easy to navigate the store.
Helped to make the right choice.
8 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Scott was very knowledgeable about the…
Scott was very knowledgeable about the coat I chose. He offered us freebies & explained how these were to be used.
Very polite & pleasant.
6 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent visit
Went into store. Scott handled the sale. Very good. Not pushy. Perfect.
Hence leading us to make purchase of good quality items to the tune of a paramo coat and a fleece top. £500
We came into the store as it looked clean. Well stocked and modern.
Thanks.
6 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lovely clean shop
Lovely clean shop, sale assistants very attentive, friendly and helpful. We were served by Alex, he was able to advise us and recommend stuff that we needed.
5 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Alex really helped a lot
Alex really helped a lot! He basically told me everything I need to know to pick my first pair of hiking boots.
4 juin 2026
Avis spontané
Réponse de Blacks - Meadowhall
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
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