The staff are extremely helpful and professional when dealing with you as a customer, nothing is too much trouble for them. If you are unsure about anything, go and speak to them because if they do n... Voir plus
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Lisez les avis des autres
Visit today to Nailsworth garden centre and never disappointed ,the staff are lovely always smiling ,had a slight problem and the store manger went out of his way to find a solution for us and we came... Voir plus
L'entreprise a répondu
I purchased a 3m square metal pergola together with the matching furniture from Blue Diamond in Rake, Hampshire recently. The lady, Sarah, who sold it to me was excellent! She was knowledgeable abou... Voir plus
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Had a problem with the parasol I purchased last summer, so spoke to Steve at my local Blackdown garden centre. I was hoping for some advice but instead Steve arranged a replacement under the warrant... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to Blue Diamond, one of the largest garden centre retail groups in UK and Channel Islands, offering a huge variety of lifestyle products.
Coordonnées de contact
PO BOX 350, St Peter Port, GY1 3XA, Guernsey, Guernesey
- 0800 368 8682
- info@bluediamond.gg
- www.bluediamond.gg
4,5
Excellent
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Garden Centre
East Bridgford Garden Centre is a great place to go to eat and shop for all types of garden items and plants, clothes, gifts and food items including an excellent butcher. We spent a lovely afternoon there.
13 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Sarah Wilcox,
Thank you so much for taking the time to leave such a wonderful review on Trustpilot!
We are delighted to hear that you enjoyed your visit to East Bridgford Garden Centre and that you had a lovely afternoon exploring the garden centre, shops, and restaurant.
It is also great to know you appreciated the wide range of products and our food hall.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Zero customer service exists
I was informed by Calor that I could return a patio gas canister to Redfields. A Blue Diamond Garden Centre. They suggested I phone before going so I did. The phone rang all the time with no one answering. I decided to drive there with my phone on hands free. It took me 20 minutes to get there with the phone ringing all the time. I arrived at the help desk to be met by a sign saying please go to the tills for help. I saw someone behind the counter and said to them I wanted to return the canister. They told me that I couldn’t. They insisted that they hadn’t been a Calor dealer in years. I had bought the canister from them before. I asked where I could dispose of it and was met with a blank gaze. Eventually one of the staff suggested the tip and told me that their phone hadn’t been ringing for the last 20 minutes and that they didn’t have a customer help desk anymore. 1) Why list a telephone number online for Redfields if no one will answer it? 2) Why tell me I could take the canister to the tip when I have found out I can’t? 3) Why not have a place to refer me to, to return the canister when I had bought it from them before? I can’t have been the only person who bought a canister from them to be returning it to them. 4) why is there no customer service? Are customers not important? Do you just want their money and then anything after that is “not my problem?” Have tried to email the below but it keeps bouncing. It seems an AI bot is responding as this email address given doesn’t work. My point exactly…. Zero customer service exists for this garden centre.
14 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Mrs Garner,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies for the frustration and inconvenience you experienced during your recent visit to Redfields Garden Centre. We are sorry to learn that you were unable to obtain assistance over the telephone and that you were left feeling disappointed by the information you received regarding your Calor gas canister.
We would welcome the opportunity to discuss the points you have raised in more detail please. Can I ask you to please contact us directly at customerservice@bluediamond.gg and we will be able to look into this further for you.
Thank you, and we look forward to hearing from you.
Kind regards,
Blue Diamond Customer Services
20.7.26
Please email; customerservice@bluediamond.gg
I’m very pleased
I’m very pleased with the service and product brought from Blue Diamond.
Quick delivery. Our new pergola looks fantastic in the garden.
16 juin 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Hi George,
Thank you so much for your wonderful Trustpilot review.
I am delighted to hear that you are pleased with both the service you received and your new pergola. It is great to know that your order was delivered quickly and that it looks fantastic in your garden.
We hope you enjoy it for many years to come and look forward to welcoming you back to Blue Diamond again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Easy to Shop at Melbicks
We usually make a quick visit when we're in the area. I needed compost, so went straight to the tills and a lovely girl sorted out our payment and a helpful young man came to load our car, it made it so easy not having to take the compost all through the store to pay for it.
11 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Margaret,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
I recently visited Canterbury Chartham…
I recently visited Canterbury Chartham Garden Centre with the intention of purchasing a few David Austin roses and (Harkness *not stocked) June is usually the perfect time to view and buy roses, so I was really looking forward to the visit.
Unfortunately, I was completely shocked by what I found. The condition of the roses was extremely poor—dry, under-watered, and showing clear signs of disease & stress, including black spot, Rose Rust, yellowing leaves, and faded, dead blooms. There was a large amount of stock, but much of it appeared old and as though it had been sitting there for quite some time.
Given the premium price and reputation of these roses, I expected them to be well cared for and properly maintained. Sadly, this was not the case at this particular Blue Diamond garden centre.
A very disappointing experience and such a shame to see.
18 juin 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Tedi,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies that the condition of the roses at Canterbury Chartham Garden Centre did not meet your expectations. We are disappointed to hear of your experience, particularly as you had made a special visit to purchase David Austin roses.
Your comments have been shared with the Garden Centre management team so they can review the condition and presentation of the plant area. We appreciate you bringing this to our attention.
We hope to have the opportunity to welcome you back for a much more positive experience in the future.
Kind regards,
Joanne
Blue Diamond Garden Centres
Found everything I needed and a lovely…
Found everything I needed and a lovely experience walking round
10 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning,
Thank you for taking the time to leave us such a lovely Trustpilot review.
We are delighted to hear that you found everything you needed and that you enjoyed your visit to our garden centre. Your kind comments mean a great deal to us and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Always like going to the garden centre…
Always like going to the garden centre for a cup of tea. Had lunch yesterday,although the heat was diabolical inside the dining area the staff we spoke to were extremely pleasant and helpful. Although there was one presumeably the supervisor? could have help the rest out in the heat. The food was extremely good and large portions. Well done ladies. Thank you
8 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Vi Cook,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us and our Blue Diamond team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Don't expect to find the exit in a hurry
We visited the Trentham centre for the first time and found it to be well up to the excellent standard we are used to, but using the trick of making it difficult to get to the exit without having another full tour of every department is most annoying and needs reviewing.
5 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Brian Garmen,
Thank you for taking the time to leave your review via Trustpilot.
We are delighted to hear that your first visit to Trentham Garden Centre met the high standards you have come to expect from Blue Diamond.
We also appreciate your comments regarding the store layout. Customer feedback is invaluable, and your observations have been shared with the Garden Centre management team for consideration.
We hope to welcome you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
This is a review for their restaurant
This is a review for their restaurant. No aircon. Jacket potato cane without any butter at all, a tiny side salad that was brown at the edges. No taste to the meal, very disappointing, and fairly expensive
9 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Sara Camp,
Thank you for taking the time to leave your review via Trustpilot.
Please accept our sincere apologies that your recent restaurant visit did not meet your expectations. We are sorry to hear that you were disappointed with your meal and the restaurant environment.
If you experience any issues during your visit in the future, we would kindly ask that you bring them to the attention of the Restaurant Manager or a member of the team before you leave. They will always do their very best to resolve any concerns and ensure you leave satisfied.
Thank you again for your feedback.
Kind regards,
Blue Diamond Garden Centres.
Great all round experience
Great all round experience. The staff are friendly and knowledgeable.Wonderful choice of clothes, quality plants delicious scones and tea. Well worth a visit
3 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Sylvia,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
I gave Percy Throwers 5 stars been…
I gave Percy Throwers 5 stars been loads of times spent loads but it seems they have fined us £60.00 for staying more than 3 hours. We have been to many of their GC but NOW THEY CAN GO AND STUFF THEMSELVES We are never going to another of their stores again never spending one penny.
And I don't want apology from you You have lost our business if this is how we are treated.
7 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good evening Mr Mark Bradley,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies for the frustration and disappointment caused by receiving a Parking Charge Notice. We completely understand how upsetting this has been for you.
The parking scheme was introduced to help ensure that genuine customers are able to find parking spaces, as we were receiving an increasing number of complaints from visitors who were unable to park due to non visiting customer vehicles occupying spaces for extended periods.
We are genuinely sorry that this has affected you and that it has led you to feeling this way.
Kind regards,
Blue Diamond Garden Centres.
Beckworth Emporium is a great place
Beckworth Emporium is a great place. The restaurant is excellent food of the highest quality and value for money. The food hall is superb. The plant are fantastic quality and these a reasonable range to choose from. The garden furniture and bbq equipment is of the highest quality. All round a great place to shop and eat. Well worth a visit.
3 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Mark,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
A lovely place to visit
A lovely place to visit. The Garden Centre is a riot of colour with an extensive selection of plants, everything you would need,including garden furniture, barbecues and lovely accessories.
The food hall is truly wonderful with a great selection of cheese, meats, pastries, cakes and chocolates as well as lovely gift items.
The clothing selection was very tempting and I will return for the Autumn range and also to do Christmas shopping.
Had a wonderful day out with good coffee and a very nice lunch in a spacious air conditioning restaurant.
Staff very helpful and friendly.
3 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Ann John,
Thank you so much for your wonderful Trustpilot review.
We are delighted to hear that you had such an enjoyable day with us and appreciated our range of plants, food hall, clothing, restaurant, and the friendly service from our team.
We look forward to welcoming you back for the Autumn collection and your Christmas shopping.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Great service and range of goods on…
Great service and range of goods on offer, always clean and staff are helpful
28 juin 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Mary Goodall,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
5* accessibility
I took my disabled father to Fosseway Garden Centre last week. Parking the WAV Van was easy with lots of room to get the wheelchair out safely. The centre was arranged so that there was easy access all around inside and out. We started with tea and cakes. Absolutely delicious with friendly table service. Then we easily navigated the plant section to find what we wanted. Prices were reasonable and I bought myself 2 tea roses reduced to a £1 each. All in all a relaxing enjoyable outing for all of us.
3 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning R Smith,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Excellent customer service and good…
Excellent customer service and good quality plants. The assistant helped me select my tree, accompanied me to the checkout and then helped me get it into my vehicle. Nothing was too much trouble.
3 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Patricia Foulkes,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
I visited your Harlestone Heath store…
I visited your Harlestone Heath store this morning for some advice regarding Wind Spinners & spoke to a young guy called Kamil.
He gave really good customer service, was very helpful and I was extremely impressed.
5 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Robert Clarke,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments will make a great deal to our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
If you have some spare time visit this garden centre, you won't be sorry.
A beautiful garden centre with something for everyone. Truly healthy wonderful plants, suggested displays, great gifts, tasty food, sumptuous clothing all beautifully displayed and friendly helpful and knowledgeable staff. A real treat to visit and always come away with something! Good cafe for a break from shopping too. A really good garden centre.
2 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Mrs Lorna Neale,
Thank you for taking the time to leave us such a lovely Trustpilot review.
We are delighted to hear that you consider our Blue Diamond garden Centre is beautiful and has something for everyone!
Your kind comments mean a great deal to us and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Delightful home made cakes
Had a delightful home made cake in their tasteful (and cool!) restaurant.
Staff could not have been pleasanter.
Bought some very nice roses whilst we were there. Healthy plants that had been well looked after. All in all, a very enjoyable visit.
2 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good morning Vaughan Robinson,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
PCN Shrewsbury
Percy Throwers Shrewsbury no have a 3 hr parking limit, this makes a visit with my mother who uses a walkng aid very difficult to complete. I have today recieved a PCN, customer services (who should be able to cancel the charge (I have proof of purchase)) could not have been any less helpful.
Edit. I have since received a comprehensive response to an email query. It still means I have to chase the PCN through the company but at least explained the process for next time
4 juillet 2026
Avis spontané
Réponse de Blue Diamond Garden Centres
Good afternoon Steve,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies for the disappointment caused by your recent visit to Percy Thrower's Garden Centre. We appreciate that the three-hour parking limit can present challenges, particularly when visiting with a family member who has reduced mobility.
We are also sorry to hear that you were disappointed with the assistance you received from our Customer Service team, but we appreciate you for providing us with a update. However, should you require any further support regarding this matter, please contact us directly via the email address below:
customerservice@bluediamond.gg
Kind regards,
Blue Diamond Garden Centres
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