Blueline Taxis Avis 

Probably one of the worst taxi firms ever. Ordered a taxi to catch a train this morning last night. Checked app 2 minutes before taxi due. Automated service tells me they are still searching for a driver with no estimated time of finding one. This is not the first time they have done this but is likely to be the last time I use them.

Did not turn uo, when called we were told it would be with bus in 10-15 minutes. We called again and were told our taxi had been cancelled. I called back to query our return booking ay 2230hrs to be told this was also cancelled by the system!! No apology. No email or phone calls to inform us of the cancellation. Absolute rubbish customer service and service in general.
Stay clear.

Fare cost £31.80 which was paid for via Apple Pay at destination. Taxi driver insisted payment had not gone through, paid again via card. Both payment's cleared from bank. Several phone calls and emails over 6 weeks to Blueline with NO-ONE getting back to me, keep getting fobbed off with how busy they are and someone will call. They never call! I am now going through OMBUDSMAN route to claim my money back. I will never travel with Blueline again.£31.80 in a cost of living crisis is disgusting. You ought to be ashamed BLUELINE!!!

Shocking system. Booked for 7.45. Rang at 7.55 to be told “trying to allocate a driver and don’t know how long it would be”. Ended up driving instead! Seems like they just accept all bookings then it’s a lottery if there is actually a taxi available. Cannot possibly be legal. Wonder how long before someone gets attacked walking home because the taxi doesn’t show up

What an awful company. order taxi on app to pick up, guess what no show, no driver available.

Booked a taxi for 8pm and at 7.57pm the called to cancel as they didn't have drivers in the area. Why accept a booking if they can't do it? Also it meant there was no chance of booking another taxi as its was too late to phone anyone else. Horrendous service. Do not use of you want to be able to get home.

Booked Blueline Birtley around 6pm for an 8.45pm pick up .. got a call at 8.55 to say the driver had cancelled the fare! Had to walk home alone in the dark, safeguarding issue, vulnerable female etc. Will never use this company again. Shameful.

Wish I could leave zero stars , they charge you on the app and pend the same amount on your bank for 7 days , they claim it’s a system issue and then laugh like it’s ok , this has happened twice , they also charged my girlfriend for a fare when they didn’t pick her up and toon a month for a refund

Used this company for years no problem ,suddenly 2 bookings in 3 days both with problems. First booking 16/12 ,message your driver has arrived ,We're stood outside pick up point ,must be new sleath taxi as can't see him ,no he's at the wrong address ,5 minute wait for him to get to right address. Second booking today 18/12 taxi booked for 4.30 am ,4.30 am no sign of taxi no message to say on way .Call blueline speak to asian gentleman ,no empathy ,no apology ,mutters some thing I don't understand .Says he'll get taxi there asap be 10-15 minutes .When taxi did arrive had no idea where we going (as in hadn't been told) .And to top it all off when I've had changed to look at email receipt they've charged me waiting time ,what waiting time I waited for them .Sorry blueline won't be booking with you again unless desperate

Booked a taxi using the app more than 24hrs in advance. Booking confirmed Friday evening 10:45 pm. Freezing cold -1 degrees. Taxi didn’t show up. Totally stranded which caused a real problem. Shocking. App deleted. It’s a lottery if this lot show up. Cannot be relied on. Avoid.

Horrible company. Had horrible experiences, the worst one being locked in the car by a menacing driver who refused to acknowledge my fare was prepaid even after I showed him my bank! Then they also cancel trips no notice and turn up 35 minutes late to trips prebooked hours ahead or the day before! Whenever you call to ask to settle a situation, you end up speaking with the most rude women ever on the phone. I have had drivers speed and drive recklessly and on personal calls, blaring music in a ride while I cried on my way to hospital when my brother was in an accident… Honestly, I don’t exagerate this is one of the worst company for anything. Awful all across the board.

Appalling service. Steer clear. I Booked 2 taxis 24 hours in advance, 1st taxi was booked for pick up at 18:15, when it didn’t arrive I chased it up at 18:30 & was assured it would arrive in 10 minutes, at 18:40 I rang again and was told it would be 12 minutes. 5 minutes later they called me and told me it could be another 45 minutes as they were busy but would TRY to allocate me a car within the hour!! At this point I had to frantically ring around to make alternative arrangements.
My second taxi was booked for 22:30, I asked Blueline to confirm if this would arrive on time, I was assured it would. Based on the 18:15 debacle I rang Blueline at 22:00 to make sure I would not be left stranded explaining I was a lone female and would be left in a vulnerable position if it didn’t show and again was guaranteed my taxi would arrive at the pre booked time of 22:30. Despite these assurances the taxi did not arrive until 23:45!!! An absolute disgrace, Blueline have zero concern for the safety of their customers, they display no duty of care and treat customers with utter contempt, taking bookings they clearly have no capacity to honour and blatantly lying about when taxis will arrive. I would recommend avoiding this company at all costs if you ever want to reach your destination.

Booked a taxi almost a week in advance for a trip to and from work christmas party. As its a saturday night in december I expected the service to be busy, hence booking in advance. Taxi never showed up, when I called Blueline the automated service said they were trying to find a driver and there was no estimated arrival time. Half an hour later and still no taxi, and no answer when I tried to call and speak to a human.
Return journey taxi also did not arrive, unsurprisingly.

Absolutely disgusting!! Booked taxis for tonight on WEDNESDAY. Supposed to come at half 6. Rang to say running late then they CANCELLED at 7.10pm! We had meal booked for half 7 which we were late for. Utterly disgusting and absolute joke!!!!

Atrocious, booked a taxi at 18:05 for 23:15
Rang them at 21:30 to make sure they were coming, had to give both pick up and drop off points again , told yes coming at 23:15
Didn't turn up, couldn't give a time to turn up! Still waiting at 00:00, Had to hijack a different taxi that brought us home,rang many times, when dropped of by other taxi and rang to cancel they were still looking for a driver to pick us up

Let down today after booking a taxi hours before and the time it was supposed to arrive they couldn’t allocate a driver. I have been using Blueline Newcastle for years but no more. They wouldn’t answer the phone when I tried to find out what’s happening. Never again will I use them.

Booked a taxi to Newcastle Station 30 mins late. No driver allocated, made the train with a minute to spare but stressed to hell. Also had 4 pre booked taxis to take my son to and from work, first one didn’t turn up, no driver allocated then 90 mins later get a call from blue line to say that they don’t operate in our area before 9am and after 5pm didn’t stop them from making the bookings and taking the money. Cowboy firm that should be avoided at all cost.

Like many othere I would give a zero or minus. I booked on a Sunday for a taxie to take me into the Hospital for a proceedure I have been waiting for quite a while, it was due at 7.45am and at 8 I called them and they said another 20 or 30 mnutes, which would mean being way to late at the hospital. I had no choice but to drive myself, which was not recomended, but I had the treatment at least, just as I parked up at the hospital they called to say they were waiting outside my house. sorry but my reply was not polite

Never use this taxi firm. Booked online in advance. No taxi after 30 mins of scheduled arrival. Second call to them said there were no taxis in the area & there wouldn’t be for at least 20 minutes & that couldn’t be guaranteed. I was a woman left on my own after I told friends to go ahead with their taxi as felt sure my pre booked taxi wouldn’t be long. I explained this to the operator & she told me to go back inside the pub, I explained pub was closing so not possible. I felt extremely vulnerable so ended up cancelling & getting a relative out of bed to come & collect me. Please do not use this company, extremely unreliable

I booked a taxi ahead of time but unfortunately it didn’t come wherein it says on the app, your taxi has arrived please look out. Had to wait for another taxi to arrive that took another half an hour after a night shift.Apparently the customer service had to cancel it for whatever reason. Blueline should stop giving notifications of “your driver has arrived” when in fact it is still miles away, MISLEADING!!!