Blueline Taxis Avis 

Out of 2 blue line taxis booked two and from the airport, one didn’t turn up and the other charged us £15 more than quoted after going the long way round.
Tried to call to speak to their manager but they were too busy to speak to me and never called me back
Would definitely not use again

I recently had a terrible experience with Blue Line Taxi that has left me utterly disappointed and frustrated. Not only did one of their drivers recklessly reverse into my garage door, causing extensive damage, but the company has also shown a complete lack of responsibility and customer care. I am appalled by their negligence, as well as their failure to offer any form of apology, compensation, or assistance.

The incident with Blue Line Taxi occurred when one of their drivers carelessly collided with my garage door, completely destroying it. The impact was severe, rendering the door unusable and leaving me unable to access my belongings stored inside. The inconvenience this caused was unimaginable, especially since I had a planned holiday coming up. Due to the unavailability of my belongings, I was left with no choice but to cancel my trip, resulting in additional disappointment and financial loss.

Despite my immediate efforts to report the incident and seek resolution from Blue Line Taxi, they have shown no interest in taking responsibility for their driver's actions. The lack of an apology or even a basic acknowledgment of their mistake is truly disheartening. They have not offered any compensation for the damages caused, moreover asked me to claim on my own household insurance, why would anybody do that? To pay an excess and have a higher premium on the renewal date – a frankly stupid and selfish suggestion on the part of Blue Line.

Moreover, the absence of any action or assistance from Blue Line Taxi further highlights their disregard for people It is evident that they prioritize their own convenience and profit over the well-being and rights of people. Their negligent attitude and unwillingness to address the situation demonstrate a complete lack of professionalism and empathy.

Based on my experience, I cannot recommend Blue Line Taxi to anyone. Their failure to take responsibility for their driver's actions and provide appropriate compensation is simply unacceptable. A company that treats people in such a callous manner does not deserve the trust or patronage of anyone seeking reliable transportation services.

In conclusion, Blue Line Taxi's lack of apology, compensation, and action after their driver damaged my garage door has caused significant inconvenience and forced the cancellation of my holiday.

As such I will be seeking a remedy in the near future to have this matter resolved in my favor



I look forward to receiving your reply and comments on the above, and your proposal for your immediate action to address the damaged garage

Booked a 6 seater taxi the day before we needed it. What we received was a taxi that turned up 20 minutes late that was not a 6 seater. Absolutely useless and when I tried to ring them I was just put through to a recorded message to say we are trying to locate a driver.

Went home in taxi suppose to charge me £5 but instead charged me £6, gave him a tenner and never gave me my change just took the tenner and told me get out of his car. Then reversed watched me walk into my house

Won't be using again. I don't know what has happened to Blueline, they used to be quite reputable, but now they're only out to rip you off. The amount of times lately that the blueline taxi I have been in has deliberately driven the long way around, or has even passed my destination to then do a longer loop back around is ridiculous. This probably works on those who don't really know their way around, but for me it's obvious that they try to prolong the journey as much as they can for more pay.

10 minutes late and they charged me for waiting time at the wrong address
Shocking

Didn't want to give 1 star rating absolutely disgraceful company prebooked a taxi for 6pm as I needed to be home to administer medication at 7pm. Started ringing company from 6.15pm to see where the taxi was to be told its on route as time got on I rang again and explained why I needed to be home and had been waiting 50 minutes by this point. The ignorant call handler just laughed down the telephone I went on to say I refuse to pay fare he said "do what you want it doesn't come to me anyway". The taxi arrived at 6.50pm and the driver told me he had only just been given the job. It is absolutely disgusting way to run a business and I will be posting this all over social media to make sure this shoddy company lose business. Just like to add I was late to administer medication.

Useless. Precooked taxi day before, 10 mins late I rang, sorry we are busy, roads are busy. Pathetic excuse tis why I precooked!! Another 10 mins later still nothing despite being told next in queue. Had my appointment cancelled as now too late to get there. Never use blueline again. Not even an apology when I cancelled it.

I booked a cab on the app for 10.30. We were enjoying our evening so I rescheduled on the app to 11.00 PM.

The first booking was for one cab. When I rebooked, unknown to me at the time, it allocated two cabs. So they sent two taxis.

Of course we took the one taxi home but they have charged me for the second taxi, a fiver even though I did not book a second taxi. I just simply pushed the first taxi back half an hour.

The first driver said it happened quite regularly.

I have used them regularly for several years without an issue but the app seems to be a problem recently and the service seems to be going backwards.

No chance of a refund as they have your card details via the app too.

Booked on line for 11pm pick up and to be fair the driver was pretty well on time-when booking we were quoted £36.70 for the journey-the booking tells you the journey length and they obviously know the cost per mile-only to be told at the end of the journey this was an estimate and the actual cost was £43.60-the driver even had the original price showing on his meter but chose to disregard it.
Basically add 20% to the price they quote on line or alternatively use Uber like I will in future

I had wanted to try local taxis as wanted to support local business as opposed to uber and or bolt. Big mistake doing this with blueline. Really gives local taxis a bad name.
The driver went to the wrong place and then as i couldn't get there, charged me as if i took the whole trip. What's worse, i called customer service and although i received one email, have not heard back from them for 2 weeks.
STAY AWAY.

1 at best, took our order and then cancelled a taxi after we weren’t there at 1 minute past. For context, another taxi sat and waited for 15 minutes.

Pre booked a taxi for 11.30pm and ended up waiting in the cold for an hour for it to finally turn up at about 12.30am, only after I complained. This wouldn’t have been so bad if the recorded message when we rang didn’t keep telling us it was on its way, so we couldn’t book another one. We were an hour late back for our babysitter. I’m glad I wasn’t waiting by myself anywhere dodgy. Will not be using Blueline again and would recommend that no one else does either.

Just been picked up from cruddas Park to go to seaton burn and the driver was driven on wrong side of road so I told him yo get on right side he pulled over 2 mile from my home after I had paid 19pound upfront he told me to get out just because I told him he was endangering our lives he wouldn't take me home phoned police making outrageous lies up saying i ried to punch him and I had to walk the remainder of the journey I would like your company to ask for his dash cam footage and someone from your company to get back intouch with me thankyou

awful! I am left shaken after been literally made to feel so worried off a taxi driver. I paid on the Blueline app the taxi driver started kicking off saying I hadn’t paid. It was pouring down raining and I had a 3 year old and 6 month old with me. He wouldn’t let me pay again on card (because I was willing to pay AGAIN at this point because I was scared) and he said I had to pay cash but I had none and we were right outside my house.
He then let me out the car and 2 weeks later knocked on my door 6pm at night whilst I’m
Bathing my children, asking for £6 refusing to leave. I ended up having to transfer it to him to get him to leave my property (I don’t carry cash). Absolutely been robbed I’ve paid altogether £11 for a ONE MILE taxi trip and been left shaken knowing that this man knows where I live with my two babies. Please avoid this company 😭 this was my first ever time getting a taxi with my children purely because my car was in the garage I will never ever do it again he’s totally preyed on my vulnerablity.

Booked and paid for taxi online. Never turned up and couldn't contact anyone to find out expected time. Not impressed and not easy to cancel either. Had to resort to paying an airport taxi to get home.

Absolutely appalling service failed to turn and phoned me 30 minutes after booking time to say they’d be unable to provide a pre booked taxi also said they wouldn’t be able to do the return journey I’d give no star if I could. Disgusting company

Booked 24 hrs in advance had the booking confirmed only for the taxi not to turn up when I rang they kept saying we are still looking for a driver in your area ! What they don't tell you is they take your booking then tender the job to see if anyone wants to do it if they don't your taxi is not turning up bu they won't warn you that's no good to a booking customer one thing a taxi co needs to be is reliable these are utter cr@p. Avoid at all costs. Just look at the other reviews. Wish I had !

Multiple issues.

The app takes an authorisation hold, but doesn’t charge the authorisation, and creates a new transaction. This leaves the customer with a double charge until the hold is automatically released. Support didn’t know anything about it.

They supposedly have an automatic system for waiting charges, but this is either a broken system, or intentionally overcharging.
I saw my taxi I booked approach, and it was in traffic lights, when it got to the pickup point I got in immediately and got charged a waiting fee.

During contact with support, they didn’t seem to read my full message to answer a query, and then just stopped responding.

Not to mention the insane speeds that the drivers travel at. Way above the legal limit.

Just use Uber. At least their app works.

Advertised to have wheelchair taxies
Rang to book a wheelchair taxie &;was interrupted in confirsation saying they don't have wheelchair taxies waist of time won't be ringing this company again