Blueline Taxis Avis 

I prebooked a taxi to get me to a booked appointment. I was informed with only 15 minutes to go that the taxi was running 21 minutes late. This was no good to me as I would have missed my appointment which I had already paid for,so I would have lost my money.i prebooked the taxi so that the taxi firm could ensure a taxi for the time I booked. I cancelled my prebooked taxi and booked another from another company which got me there on time. Shocking service.

Every time we have booked a Blueline taxi they have been over 20 minutes late. Totally unreliable.

Blue line taxis are a complete scam and a rip of after reading the shocking reviews about them on trustpilot I now know I am not the only being scammed by the airport trick where the driver tells people he has been waiting around for a while and then adds the extra on but there isn’t an extra it is all a scam shame on you blue line taxis in this very difficult climate deliberately ripping people off I will never use them again they are complete liars and believe any rubbish their drivers tell them it will all come back to haunt them what goes around comes around and the reviews about them are the worst I have ever seen don’t use them they are con artists and they know they are

Booked for a family of five to airport and a return journey. Prices given were reasonable however the journey to the airport the driver arrived 25 minutes early. Luckily we were ready and had a notification the driver had arrived. On getting to the airport the cost was more than quoted and was told had to pay cash as was a cash booking? Although card details were in the app. I understand we needed to add the cost of the airport drop off (5) but we were charged a waiting time!! The driver was early?!?!? On return we were quoted approximately 28 and we were charged 41 pound!! Why quote a cost and then add another ten pound on this included waiting time again even though we stood outside airport and had to ring the office to say we had arrived and were waiting. We still gave a tip but would not use again.

If I could rate a 0 I would!
Absolutely furious! My girlfriend Pre-booked a blueline taxi for 11pm....at 11.30pm they were still "searching for a driver", at 11.45pm I called them on her behalf to ask where the taxi was to be told that a driver "might" be there in 10/15 mins. The taxi finally turned up at 00:05. Meaning my girlfriend had been standing on her own in an alleyway for over an hour waiting for a taxi to turn up! This is completely unacceptable and so dangerous for a woman to be left alone at night.
This is not the first time this had happened, we have had Blueline taxi's continuously show up over an hour late, or just not send a car at all.
They cannot be trusted and we feel so incredibly let down.

Booked blue line for collection from the airport. Had email confirmation. Was told to contact when had luggage . Taxi did not show had to use another company. Won't ever use them again.

I used to use Blueline taxis a lot, but will now never use them again. Booked a taxi today, about 5 hours before I needed it, Blueline accepted the booking. Two minutes before my taxi was due, Blueline were still looking for a driver. I called and was told the taxi would be there in about 10 minutes. Fifteen minutes later I called again and was told that the closest taxi was about 15 minutes away, meaning my taxi would have been 30 minutes late. I ended up walking home, at night, in the dark, as Blueline let me down, and I could have been a woman on my own - luckily I was not, but as a woman booking on my own, I would not put my life in Blueline’s hands

Had pre-booked a taxi more than 24 hours in advance for a pick up from Healey Barn to our hotel. I called Blueline twice to confirm that the booking is confirmed and would be alright (due to pick up being a remote location), both times they said they have picked up from the location before.

15 minutes before pick up time, I checked the tracking link in the email and had seen the booking had been cancelled. I rang up asked why it was cancelled, response was "we've no drivers in your area, sorry". What is the point of pre booking if it cannot be honoured? They had no answer for that. As a result, they stranded two of us in a remote location at 1AM and very few options at that time. Luckily we found another option but at double the price!

Do not trust Blueline for pre booking taxis as they will not guarantee or even inform you it has been cancelled.

Luckily I chose to pay cash and not in advance, I doubt they would've refunded us if we did select the advance option.

I emailed them this complaint since Monday and no one replied till now.

Good Morning.
I trust that you are well.

I am writing to make an official complaint against the driver that picked us up from 12 Carville Rise (NE6 1EF) and took us to church @ Solution Assembly (29 Welbeck Rd. NE6 2HU) on sunday 16th of July.

I booked the taxi like I frequently do for that route (12 Carville Rise to Solution Assembly Church) and the fare is always between £4.60 and £5.

While we were waiting for the driver to arrive and I could see that it was saying on the app that he would arrive in 2 minutes, myself, my Mrs, and my 2-daughter stepped out of the house.

He rang me at 10.58 am and I asked where he was, and he said he was trying to find the house but that he was on Raby way…so I walked from the where I was to Raby way, and he was just on the main road.

We got in and we even had a conversation where he confirmed that he wasn’t sure where the address was.

We got to our destination, and I asked the charge, and he said it was £7.50.

He didn’t even seem surprised even when I told him this journey normally cost £4.60.

And he just said, ‘’well I don’t know I don’t set the fare’’.

I was surprised and I asked him why and he said ‘’I don’t know’’.

A trip that normally cost £4.60.

When we finished from church in the afternoon, I checked the app only to find out that this guy had added £3 extra waiting time to the bill.

Waiting time for what?

This is fraudulent and I don’t expect this form a reputable company as yours.

Someone that didn’t even know where the address is?

I rang you customer service line to make this complaint, and they gave me this email.

I want this to be investigates and I want that £3 returned to my account.

Please not hesitate to contact, if need be, by email or by mobile (07402786525).



You can check his GPS for where he packed and picked us up, and you can check his call log for where and when he rang me, you can also check to see where and when and why he added the £3 charge.

That driver is a very dishonest man.



Kind Regards.

Nicholas

Over charged on estimate price by over £5 and taxi was a half hour late. Called driver who didn’t care. Wouldn’t use again or recommend.

Overcharged on quote by £15 for a return ride to Healey Barn. Whilst the taxi was in time we were going to a wedding and it was not clean inside and although driver friendly enough the experience of being driven at 90 miles per hour was not what I anticipated ….thankfully would not need to use this company again but would never recommend them. Terrible experience

How can you charge double fare at 6pm at night, unless Xmas has been moved to July, you’re abhorrent! Reported to local authority and I won’t give up until licenses revoked … sham of a company!

Absolutely appauling taxi service they never have a taxi available even booking online taxi never turns up leaving you stranded bout time they stopped trading

I worked for blueline for a lot of years
The management and stuff don't care about anyone but themselves me Being a driver. I got asked to leave the company because I asked For a drivers meeting to discuss any problems of the system The management have no idea What the customers are thinking and drivers If you see anything against the company or have a question for them All they do is ask you to leave the company Total waste of time In the past it was the best taxi company to work for it's a shame

Absolutely crap. I ordered a minibus for 15 people I get 1 car for 4 people. When asked where the other cars are I was told well I can ask for more. The driver couldn’t care ! First time I’ve used them and won’t be using them again

This was the only service available in Hereford on a Sunday. Booking was easy and seamless, we were picked up dead on time and sent a message to tell us the driver was on the way. I will happily use again.

Absolutely shambolic service I booked a taxi for 8.20 this morning to take me to a appointment to be phoned at 8.20 by a person who certainly wasn't trained in customer service to say my taxi would be coming at 9 because she didn't have a taxi I explained I needed a taxi as I had said appointment and she was like aww can't send you 1 why on earth do they take the booking in the first place is beyond me never have 1 or never will I ever used this company ps manners cost nothing neither do customer service skills

I would give this company 0 stars if that was possible. First of all I booked a taxi for 10:45pm and it did not turn up until 12:05am. So was almost an hour and a half late from my pickup time. When I called to see where my taxi was multiple times I was told it would be "10-15 minutes" the customer service advisor then continued to change what she was saying one minute "there were two drivers in the area and one would be on its way now" then that "there are no drivers in the area at all". The customer service was disgusting the advisor was very very rude and did not once apologise for the lateness and inconvience. When the taxi finally came and we were home and about to get out the driver proceeded to lock us in the car saying we had not paid, we had however prepaid when we made the booking online. We showed him the online banking but he did not care. He contined to lock the doors when we tried to leave saying we needed to pay again. He could not get in touch with anyone in the team to confirm our payment so out of complete frustration we paid again because by this point we were 2 hours late getting home. So we were charged twice for a 25 pound taxi. DISGUSTING customer service DO NOT USE. Please use local!!!

Pre booked taxi after event in Sunderland and had a no show and when you called them they tell you it’s been cancelled, challenged the guy on the phone as to why, “ well it just has and there is no other cars for an hour ". Well I know it’s going to be busy so that’s why I pre booked. Shocking service that leave people stranded

I’d give zero if I could . Second time in a row the automated service has said you taxi will arrive “shortly” what does that mean ?! A company based on timings states shortly . Which means a second phone call to talk to someone to find out what “shortly” means . I’ve dealt with this company for years . They’ve been utterly rubbish for years clearly run by plebs who ultimately don’t care and are driven by greed as they take over local taxi services who were decent and reliable . Avoid them. Ur taxi will arrive shortly