Blueline Taxis Avis 

Beware, they will cancel your booking with 15 mins to spare!
I booked to and from a local wedding venue for a 7 seater or 2 cars. 5.45pm then midnight return. Spoke on phone a few days earlier to confirm, bus or 2 cars. Received call 15 mins before due to go. No cars in area! I'd prebooked,thats the point. Totally changed our Xmas party evening as someone drove and drove home sober 2 trips!
Disgraceful! Do not use. They've done this to friends in Consett before apparently. They do not serve the NE. We're 12 miles west of Newcadtle just off A69!

Will never use this company again. Booked a taxi and a return journey three days in advance. No confirmation email received, that should have been my first clue. At the due time of 18.30 I rang to make sure they were on their way, operator said it would be 10 minutes. At 18.50 twenty minutes past the due time got a text saying taxi dispatched. Then went and stood outside waiting. At 18.57 received text saying driver was there (oh no he wasn’t). Rang switchboard and got put through to driver whose phone was turned off. Rang switchboard again at 19.00 and was told driver had cancelled the booking as we weren’t there but they would send another taxi and it would be about 10 minutes. Rang again at 19.06 and was told 10 minutes. Rang again at 19.25 and was told no trace of previous calls but on was dispatched and would be 10 minutes. At 19.28 an hour late the taxi finally turned up. We had dinner reservations at 19.00 so that was missed and had to go straight in to the theatre. Taxi booked for return journey at 23.05. At 23.05 rang as it was another no show. Was told that it hadn’t been dispatched but would be 10 minutes. Rang again at 23.20 told no driver allocated yet and couldn’t guarantee would be there in 10 minutes. Finally turned up at 23.35 half an hour late. Evening was completely ruined. Told traffic in Newcastle was to blame for delay of return journey, meantime stood watching traffic whizzing across Tyne and Swing Bridges.

I booked a taxi with Blueline because they were a reputable company. I booked for an 11pm pick up. I don’t like to be left alone yet I found myself in that situation. I pre booked a taxi to be safe. I was left alone for 35 minutes by myself and scared. I was being approached by men and I was frightened. Blueline let me down badly. They took my booking then did not turn up despite my 4 phone calls. I will never use them again

Went to Utilita Arena for a concert on 2nd December and ordered Blueline taxis to go there and to bring us back. Taxi to take us there was 10 minutes late so that wasn't too bad. We had ordered return taxi for 10.35pm after concert had finished. We arrived at designated point for taxi pick up but taxi wasn't there. An hour later we received a call from driver saying that he was in a totally different spot for our pickup. It was absolutely freezing but we got into the taxi and we were just grateful for the warm. As soon as I got into taxi the driver was irate saying he arrived a while ago but obviously we weren't there so I just told him straight. If he had gave us a phone call as soon as he arrived we would have gladly went to him and been home earlier than 12 midnight. I didn't give him a leg to stand on as it was his fault totally and they over charged us on both journeys. Blueline need to have a lot more customer service and hire a lot more English drivers as our 2 drivers we're both foreign. I wasn't prepared for the insults I received when getting in the second taxi but I don't let anyone talk to me the way he talked to me, his name was Isaac. Blueline taxis are the worst taxi service I have ever used and I won't be using them again. They need to read the complaints that passengers have wrote and change the way they offer a service. Never again.

Well… where do I start?

By the way, the 1 star is only because I couldn’t leave 0 stars.

I received 3 texts to say my taxi was arriving. This happened 3 times over the space of 2 nights. The problem with that, I hear you ask? Well I hadn’t booked any taxis. Also these texts were while I was fast asleep on a school night around 1am and 3am. Not happy to say the least!

Then last night, (the first time I’ve used this company since the afore mentioned incident). I booked a taxi (I actually did book this one!) and it literally drove past my home, very slowly as the street was 4 inches deep of snow. No beep, no text to say it was arriving or arrived NOTHING. I was however, watching out for it so I saw it coming and I even went into my garden (wasn’t quick enough in heels) and watched him drive the short journey to the bottom of my street and then crawl slowly round the corner. I wasn’t able to run after him. I rang the taxi office and a man answered. When I asked him where my taxi was going and that he’s just crawled past my house and I could still see him, he’s said “it’s been cancelled” ??? What ??? The man then went on that he couldn’t help me. I told him I could see the taxi round the corner from me (literally 50yrds away), can he not just turn round, he was driving really slowly, at a crawl pace. I could walk to him if he just stopped. No… the man on the phone said he wasn’t going to help me. And that was that!!! I was flabbergasted by the man’s matter of fact attitude, no help, no solution just - “it’s cancelled!” Now go away.

He must hate his job!

So synopses-
If you don’t want a taxi you get 3! 🤦‍♀️

if you want a taxi you don’t get one but they take your booking so you can wait for it coming, then cancel and have no alternative solution!

Pre booked taxi to go airport for £19.70 (paid on debit card) but when driver took me the fair was £25 - he said original fee was only a quote ! Fare was then £25 but £26.70 was "pending" on my account and when this was queried with office the staff said it was due to a processing fee ? Office couldn't care less as they already have my money. Avoid company as they are rip off merchants - UBER so much better and reliable.

Do not use this firm! Always late even when booked in advance. And not just by a few minutes. You never get to speak to anyone when you ring. The driver was 1 hour late to take my son to college this morning. He couldn't give a stuff. I don't know how they are still in business. Do not deserve 1 star!

Wasters. Booked a taxi and when it got to 10 minutes past pickup time they called to cancel. Still took the money though.

Booked a trip and the fair on the app was calculated at around £40. Arrived at drop off and still had to pay an additional £40 even though the money was taken from my bank at booking! I have emailed Blueline every day and been advised that the money would return to my account within 5-7 days and 7 days later still nothing! Would not recommend Blueline to anyone! They rip you off for your money and don’t resolve the issues!

No booking confirmation sent, i thought i cancelled my taxi through the automated service and a taxi still arrived to take me home, i didn't realise it wasn't the taxi i had booked as a return so got in the taxi to then have to pay again. £31 a single way from Sunderland (+£60 i had already paid)
Rubbish customer services, The automated service is not fit for purpose.

Booked Blueline last night as we were going out for a special occasion. Booked Taxi several hours prior to pickup for 7pm. Taxi didn’t arrive and no text notifications by 7 so I called switchboard to inquire why. I was informed the driver was running late by ten minutes. Taxi finally arrived twenty minutes late, not ten. Driver sited heavy traffic as his excuse. Traffic was anything but heavy on route to our venue. It was free flowing and light ! The driver had been provided with our drop off address on booking but dropped us at completely wrong location, fortunately, only two or three minutes walk away. When booking Taxis, you need to have confidence they will actually turn up & get you to your destination on time and know where you’re going ? Blueline failed on both counts then compounded the situation by trying to blame heavy traffic ! Needless to say we chose a different taxi company for our return journey which, despite being much later in the evening, was three pounds cheaper ! We won’t be booking Blueline again.

Driver was on time and taxi clean. However we were charged £31.80 for a ride quoted at £23.50. This included the £5 airport drop off which was not mentioned in the booking confirmation. Disappointing.

Always used Blue Line, but not any more. Way overcharged for local taxi ride, driver had no idea where he was going even though he had a sat nav. Strangely never received confirmation message that booking received or details about driver.

Pre booked a taxi for 12 noon on Saturday to railway station. Had phone call at 12 to say no drivers available. . Did not want to give them even 1 star. Will never use again.

Could not recommend more. Really chilled out driver patient nice bloke. Need more like him 😊

I (used to) really like BlueLine. They seem to be employing a practice of arriving early and charging you a waiting fee to get your fare up in price. Taxi booked for 6.10am. Driver called at 6.00am to say he had arrived. I got in the car at 6.04am. I was then charged a waiting fee. No response from the firm and i can see from other reviews that it wasn't just me. So it seems they've introduced this practice and are not bothered by it. Take your custom elsewhere!

Booked for a pickup today 2/10/23. At 3pm. Didn't show up and when I phoned they said they couldn't find the pick up address on Google maps, desipte me telling them where exactly it was when I booked it, I mean how hard is it to find a massive building (warehouse) with 'Fergusons' wrote across the front in 3ft high letters on a road where there's only 4 massive factory/warehouse buildings. I can only assume it was either Stevie Wonder or Roy Orbison driving for them......avoid at all costs.

Always count on blue line whenever I can’t get a taxi there the ones, 10.10 amazing service. I love yous <3 all the love 💋

Phoned a taxi this morning had it booked in now as i have used the company for 10 years i would receive a phone call to say my driver has arrived or at least a phone call from the driver it's self to say is here. Me and my daughter were all ready set to go waiting out side i thought this is taking a wile i will call to see how far it is and it normally tells you instead it was putting me through just to book one and i thought eh? i all ready have!? so i spoken to the operator 2 find out what was going on she said the taxi has all ready been out, i mentioned it hasn't cause me and my daughter have been waiting out side 10 minutes where we can see and have access to the front and bk of the flat! i said well we have been standing here in the cold waiting i do need a taxi please as i am on the school run and now it has made my daughter L8 ! she then mentioned i can send another one out 2 u i said the 1st one never came in the 1st place she said look i can send another one out but ill be another 10 minutes so i said right ok cause i need to get my daughter to school and now were L8! so then me and my daughter still were waiting out side bare in mind i never even got a call from the taxi driver the 1st time and we were waiting after booking one out side again i thought ill phone to check to see how far my taxi is and it was acting like i never booked it put me through to book a taxi even know i booked through the operator this time so then i put my self through the operator again she said the taxi has been and gone again that's 2 cars we have had sent out to you by then i was fuming! i said it has not cause we have been standing out side in the cold for ages where we can see the bk and the front. now there there cars have either choice and where they normally park both sides if needed to where we can see where they normally arrive at that is where me and my daughter were standing i said this is a joke i'm not using this company again. now i am upset cause i have used the company for years and years i would give the tips let them keep my change the lot i want to know why the driver was so incompetent to give me a call on both occasions when that is something i am used of them doing now cause i did ask well let alone they wasn't there they didn't call me to say they was unless they didn't have a clue were the flat is. and wile i am on here complaining about this morning another thing i am absolute sick of which makes me feel sick is there excuses i why they are charging me more when i asked and there's been a lot of times where i have stayed quite so if you were going to pay on card and they have that white little box for your bank card why are the adding extra £7.00 or £5.00 and many more prices to it why are they charging people more money off the own accord. There has been 2 many times this keeps happening do they think i am thick when i am looking at what the price is on the meter! now some of them are playing it clever by not showing it on the meter now and by having something else on the screen so they can still get away with adding extra charges you don't need that specially when your paying a lot all ready for a long trip but long or small it shouldn't be happening now i am absolute disgusted of what keeps happening load's lately specially when i have used this taxi company for a long time there is no care no consideration. now also when i used blue line the other day there was a man taking me to the shops and then taking me to see my friend now he seemed very stressed and unhappy i said are you ok what's wrong he told me he is having problems with getting to court for his kids and its costing him around £400.00 cause his wife was on his case about the solicitors i said fare enough you could get an advocate instead there free i gave him the address to go to in his own time and see one explained what he has to do by getting the doctor also to sign the advocate form for a free solicitor he then said your very good i said its ok i just know how to help that's all i picked up my bits from the shop in between wile holding my taxi got bk in his on the phone to his wife he said you can finish your cig if you want after walking back as i only had a couple drags i said ok got back out had a few more drags got back in the taxi and he said! so am i coming with you to you friends house i went eh he said am i coming with you, i said your dropping me off there to if that is ok he said ye there's me not knowing what he meant at the time as i was closer to where i needed to be i could see my destination i mentioned to him this is where i need to be on the other side he said ok so then he carried on driving up and he never turned to the side i needed to be on i said you have missed the turn this is where i said i needed to be he goes what i said i mentioned to you i showed you the building where i need to be and you have not turned the corner he said oh i said you need 2 be on the side so then when we got to the traffic lights and stopped he said so am i coming then i sad eh he said with you i said no he said...

Booked taxi for 5:30, driver arrives at 5:10 and starts ringing me, 3 times in total by 5:20, first call woke the babies up.

Get in and then told cash only even though I had my payment details saved on the app.

Going to to get cash then added £2.60 to my journey.

No messages in advance from the company, just an abrupt driver who told me all about 21 runners from the taxis that night etc etc.

That’s not my problem or any other customers problem.

I normally use Uber but thought I’d use a local company……I’ll just be going back to Uber.