Blueline Taxis Avis 

So book a taxi with this company 4/5/2024 pick up rainton meadows arena 11 pm no show rang and was told driver on his way 10 minutes away 20 minutes later no show rang again driver 10 minutes away again no show . Get a call from a driver can’t really speak English and doesn’t know where rainton meadows arena is think he said he was in Chester le street . 40 minutes of waiting nothing had to walk home 5 miles worst taxi firm in the world . Avoid these clowns 🤡 hope they read there reviews

Booked taxi via app. Driver went to wrong place. Called me, in broken English advising where he was. Told him where I was ( a large and popular hotel) even provided landmark info. Told to cancel as he hadn't a clue. Cheeky f%^ker still charged me. Never use Blueline again.
Emailed them and no response after 2 weeks.

Not surprised to see such a terrible review rating for this very poor firm.
If you are looking to book a taxi in advance and expecting a driver to be allocated to that booking then think again.
Your booking will pop up at the time you need it and someone will try to find a driver for you. They will then ring an apologize to say that they've got no drivers available leaving you in the lurch.

I ordered a taxi from West monkseaton to seaton sluice and thr driver didn't know where he going, I had to direct him all the way, absolutely ridiculous, taxi drivers should know where they are going

Wow whats with blueline tonight no 1 in passagner seat next to driver
both going and return treat like criminal no thanks never again if told why might be helpful but nah sorry like.

Terrible! We used it quite a few times on our trip there recently. Out of 5 only one honest taxi driver, he didn't charge for waiting time because we are always there waiting first. From Tynemouth to Gateshead Hilton, he charged £15.40 which is decent so we gave him good tip for being honest! Think we gave £10.00 tip. The rest charge £25-£38.00......we were there visiting friends and I know my way round because I stayed there for 3 years before.

The rest of taxi drivers were useless! Waiting time they charge even when we were always waiting before them! Another taxi driver, ordered a taxi to come to Little Cosmo, we were waiting for 30 mins with tired kids and he did call 20 mins before to say he will be there in 2 mins, what happened, he didn't even cancel the booking and just didn't show up. So had to call the operator and all she could do was apologies. So scrapped it and booked an uber instead!

The last taxi from Gateshead Hilton to Airport, the taxi driver charge £30.70 but he said to give £30.00 it's ok, he would close the phone meter charge, when we got there, saw the original price £11.40 and he quickly click on something and kept clicking and went to £22.30 plus charge £4.00 for drop off (understandable) but another £4.00 for car parking and £0.40 for waiting time. See the receipt attached. So we gave him £30.00 without tipping!!! Did not bother to argue, just wanted to get on the plane and go home......Usually we are generous with tipping from £5-£10 if they are reasonable!

Never again! Definitely will hire a car this time which is cheaper than taxi, blueline used to be so good in my uni days but now they are money grabbers

Ordered a taxi at 10pm. I could understand if it was 5-10 minutes late.. but 45 minutes late.. shocking service won’t be using again

On our journey to work we were met with a driver who failed to pull over to let us travel through the road.
There were parked cars on his side of the road along with several gaps which he could have pulled into, but he didn't, he put his foot down at great speed stopping my vehicle in the process.
He then sat and shrugged his shoulders and refused to move, his bumper almost touching ours, he then wound down his window and started verbal abuse, asking my wife who was driving "what are you going to do about it" when she questioned what he was doing
I then took his number he then stated "what are you going to do with that then"
He was using a threatening tone and also swearing , his window was down and there were young children being walked to the school with their parents.
My wife then had to reverse back along a road avoiding the cars parked on his side and then round a bend into a back lane as he was refusing to move, there are lots of families who use the back lane to walk to school so it was quite a dangerous manoeuvre .
He was in the wrong, the parked vehicles were on his side of the road not ours, he saw us approaching and sped his vehicle on purpose leaving my wife no where to turn into.
Absolute disrespect to anyone around him and thought he owned the road
I would give no stars if i could

Picked up wrong passenger, took to obviously different location. Avoid like the plague. Amateur is too good an assessment

We recently booked a taxi via the app to take a group of my friends for a meal in Houghton le Spring. Last Saturday we were having drinks at our home waiting for the taxi to arrive and it didn’t, we did not get any message from them to advise if any delay or reason why.. we could not get hold of them on the phone and had to rely upon our son and his fiancé to give us a lift. As it got near the time to come home we rang the taxi firm to confirm that the booking was still arranged so we carried on the evening. At the end of the night we waited for the taxi and surprise it did not turn up and we could not get hold of them to ask for a 2nd time why…. But we then got a cancellation text… and had to rely on another local taxi firm to get us all home safely…. What if it had been a lady on her own ! Please do not book Blue Line Taxi they are UNRELIABLE, do NOT COMMUNICATE with their clients and do NOT have their clients SAFETY at heart…

Booked a taxi (at 5pm) to pick us up at 11pm. Didn't show so phoned at 10 past for them to say they're busy and it would be 15 to 20mins!! Set off walking home and got home before receiving a call at 12 o'clock with the driver complaining to me (ducking cheek of it!) that he had been waiting outside for 10 mins- meaning he had arrived 50mins after the booked time. This company is a clusterduck of ineptitude! Please do anything you can to use any other way or company and stop this shut-show of a company trading.

I would like to change my opinion of blueline taxis, I contacted the CEO of blueline, they we're very understanding and helpful, I explained I had been over charged, they interviewed the driver and he had to pay me back £7
I received the money straight away
I must point out this was a driver issue and NOT the blueline company, it's driver's like this that are giving blueline a bad name, thank you

Ignorant drivers there in wrong job!!! Worst taxi firm goin

Charged twice- now 4 days later and still no start to the refund progress. Ridiculous.

We always use a taxi from Ottawa airport to our relatives home in Nepean. On 3 seperate occasions we had problems with the individual drivers trying to overcharge us by taking a longer route or giving us a fixed price without using the meter.
We do not find these drivers to be honest. So we definitely do not recommend Blueline taxis to anyone.
Now we use a different company and we don't feel getting scammed anymore.

Worst taxi company going drivers don't go to right pick up and then scream at you when you try to explain where you are
Then have to direct them to where you want to be

Booked my taxi 8 hours in advance and payed for the taxi but failed to turn up and when I tried ringing them it wouldn’t let me get through to an operator. Just an absolute joke to be honest when I’ve already paid for the taxi. I expect to be refunded.

Very rude needs to learn respect and have manners

Booked taxi online to take my daughter and I to her Christmas party sat night and booked a return taxi. Had confirmation email with reference number for both journeys. First taxi never turned up and when I rang to see where it was I was told they were looking for a driver and could not confirm how long it would be. Cancelled and waited for Uber. Rang them twice through out the night to confirm taxi home and informed them I was with a child so could not hang around. They assured me both times it was fine. You can imagine my upset when again no taxi shows up as they didn't have a driver in the area. Why accept these bookings and confirm taxis are coming when they blatantly are not. I would not use again and am informing everyone how unreliable they are. Very disappointed

I booked a taxi for 8 or two cabs 5 days prior to requirement. 1 cab arrived leaving people waiting for 2nd taxi did not arrive!!!!!! Dreadful service. Our taxi said he would go back and pick up our other guests. DID NOT GO BACK. Bad bad service spoils a night out.