The worst customer service I’ve ever encountered. They sent me damaged hair and refused to refund me or even offer a discount. I spent $800 of gross, dull, and frizzy hair. I do not recommend their pr... Voir plus
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Lisez les avis des autres
Im honestly so impressed with these hair extensions! The quality is outstanding — soft, natural-looking, and blends seamlessly with my hair. They’re easy to apply, hold curls beautifully, and don’t sh... Voir plus
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I was shopping for a Mother’s Day gift for my sister who’s a total hair enthusiast, and Bombay Hair did not disappoint! I reached out with a few questions, and Janessa was incredibly helpful—she walke... Voir plus
L'entreprise a répondu
I’m extremely frustrated at this point. I’ve now paid for two Halo orders and have not received a single product. I returned the first item immediately for an exchange and followed every step t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits capillaires
- aussi dans
- Coiffeur
- Fournisseur d'extension de cheveux
- Perruquier
- Salon de coiffure
Écrit par l'entreprise
At Bombay Hair, we are committed to delivering premium-quality hair extensions, styling tools, and accessories to beauty enthusiasts and professionals worldwide. Since our founding in 2013, we have become a trusted brand for those seeking high-performance products that cater to every hair type, texture, and style. Our extensive product line includes 100% Remy human hair extensions in Clip-In, Tape-In, Wefts, and Fusion varieties, as well as innovative styling tools like curling wands, flat irons, and hair dryer brushes. Designed with quality and durability in mind, our products are used by individuals and salon professionals alike, ensuring exceptional results every time. What sets us apart is our dedication to customer satisfaction. We offer personalized support to help you find the perfect product for your needs, whether you're adding instant length and volume with extensions or achieving salon-quality styling at home. At Bombay Hair, we believe in empowering our customers to feel confident and beautiful, with products that deliver transformative results. Discover the difference with Bombay Hair – where quality, innovation, and style meet.
Coordonnées de contact
Blaine, Etats-Unis
- 1-833-245-1989
- info@bombayhair.com
- www.bombayhair.co.uk
3,2
Moyen
153 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bombay Hair was recommended to me by my…
Bombay Hair was recommended to me by my hairstylist, and now I understand why! The extensions are stunning and blend in beautifully with my natural hair. I also got their straightener it heats up fast and gives a sleek finish in minutes.
26 février 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much! We're glad you're loving the extensions and straightener—they're made to give that flawless finish. Appreciate your kind words! 💕
The process was really easy and…
The process was really easy and seamless! Really excited to use my extensions!
1 juin 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your kind words! We're thrilled to hear that the process was easy and seamless for you. Enjoy your new extensions — we can't wait for you to try them out! 💕 If you need anything, we're always here to help.
I’ve tried a few hair extension brands
I’ve tried a few hair extension brands, but nothing compares to the quality of Bombay Hair. The strands feel so soft and thick from top to bottom, and they don’t tangle like cheaper ones. It’s luxury you can actually feel.
26 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Wow — thank you so much for the amazing feedback! We're beyond happy to hear that you’re loving the quality of your Bombay Hair extensions. Soft, thick, tangle-free strands are exactly what we aim to deliver, and it means the world to know you can feel the difference. Enjoy your gorgeous hair! 💕✨
Réponse de BOMBAY HAIR
Thank you for your kind words!
Staff is friendly and helpful.❤️🥰
28 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your kind words! We’re thrilled to hear our team was friendly and helpful. We look forward to assisting you again soon!
I ordered the tape-in hair extensions…
I ordered the tape-in hair extensions for myself, and then ended up getting a set of clip-ins as a Mother’s Day gift for my best friend—and we’re both in love! The hair is silky, easy to style, and feels so luxurious. Special thanks to Janessa for helping me pick the perfect length and shade. Customer service and quality? Both five stars.
16 décembre 2024
Avis spontané
Réponse de BOMBAY HAIR
Thank you for the lovely review! So glad Janessa could help, and that you both love your extensions!
Réponse de BOMBAY HAIR
Thank you! We appreciate your support!
This was my first time trying clip-in…
This was my first time trying clip-in hair extensions, and I was a bit nervous, but Leena made the whole experience so easy. She answered all my questions (and I had a lot!) and even suggested the best shade for my hair. The extensions arrived quickly, the packaging was beautiful, and the quality is top tier. I feel so confident wearing them!
29 mars 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you for sharing! So happy Leena made your first clip-in experience easy and enjoyable. Enjoy your gorgeous extensions!
Sharan was fantastic at helping me find…
Sharan was fantastic at helping me find the right tape-in extensions! I’ve tried a few brands before but nothing compares to the quality of Bombay Hair. The hair feels so natural and stays put throughout the day. Plus, the color matched my hair perfectly—thanks to Sharan’s expert recommendations. Will definitely be coming back for more!
21 mars 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you for the wonderful review! We're thrilled Sharan helped you find the perfect extensions. Looking forward to your next visit!
I bought hair extensions and…
I bought hair extensions and accessories, the customer service was great and friendly.
3 décembre 2024
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your kind review! 💕 We're so happy to hear you loved the extensions and had a great experience with our customer service team. We truly appreciate your support and can’t wait to serve you again soon! ✨💁♀️ #BombayBabe
So helpful and very kind and fast…
So helpful and very kind and fast service!
17 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you! We're glad you found our service kind and speedy!
Réponse de BOMBAY HAIR
Thank you! So glad you loved it! Can't wait to see you soon
Very good customer service very nice…
Very good customer service very nice people loved my experience 10/10!!!
16 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your kind words! We're thrilled you had a great experience!
I ordered hair extensions for my…
I ordered hair extensions for my wedding and let me tell you guys very bad customer service they were very mean and would not let me return my package when I did not open it at all they were not organize nor did they send the right hair colour
The hair quality was very, very awful and I lost out on 500 dollars I really thought this brand would be very good, but it turns out they’re awful and I would never spend my money here again for your guys sake please do not buy here
15 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Hi Janemarie, we're so sorry to hear about your experience, especially with something as meaningful as your wedding. That’s never the kind of impression we want to leave. We understand how upsetting this must have been and appreciate you sharing your feedback. We’d love the chance to look into this further and make things right if we can. Please don’t hesitate to reach out to us at info@bombayhair.com.
Bad customer service
I’m incredibly disappointed with my experience with this brand. I ordered a set of extensions specifically for my prom, and not only did they not fit properly, but the customer service throughout the process was extremely frustrating. The halo didn’t fit my head at all it extended awkwardly past my ears and this wasn’t a color issue, it was a fit issue.
I followed all the return instructions, including sending a photo of the opened hair as directed by a team member. Despite this, I was met with a complete lack of understanding or support. It’s really upsetting that a company would be so dismissive, especially when $300 is not an easy amount for most people to just lose. There was no accountability, no empathy, and no real help.
I won’t be purchasing from this brand again, and I’ve already let my hairstylist who recommended the product know how poorly it was handled. I’ll also be sharing my experience with others to make sure they’re aware of how inconsiderate and unhelpful this brand can be when something goes wrong.
15 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Hi there, we're truly sorry to hear you were disappointed. We completely understand how frustrating this must be. Due to hygiene standards, we’re unable to accept returns on hair that’s been opened or tried on, as outlined in our policy. We genuinely regret that this impacted your experience and are here if you have any further questions.
I was shopping for a Mother’s Day gift…
I was shopping for a Mother’s Day gift for my sister who’s a total hair enthusiast, and Bombay Hair did not disappoint! I reached out with a few questions, and Janessa was incredibly helpful—she walked me through the different clip-in options and helped me pick the perfect match for her hair. The quality is AMAZING. Super soft, blends beautifully. My sister absolutely loved them!
27 avril 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your kind review! We’re so glad your sister loved the gift and that Janessa could help you find the perfect match.
I had a photoshoot coming up and wanted…
I had a photoshoot coming up and wanted something temporary but high-impact. These clip hair extensions added instant drama to my look without the fuss. They were easy to curl and looked amazing in every photo.
9 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your lovely review. We're thrilled to hear the clip-in extensions gave you the high-impact look you were going for and that they styled beautifully. We're so glad they helped you feel confident and camera-ready!
Réponse de BOMBAY HAIR
Thank you so much for your kind words! We're so glad you had a great experience with our team.
Jenessa was very helpful
Jenessa was very helpful. She was able to answer my questions and provide recommendations. Very happy with my experience.
7 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your kind words! We’re so happy to hear that Jenessa was able to help answer your questions and provide recommendations that made your experience a great one.
Your satisfaction means everything to us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again soon!
Warm regards,
The Bombay Hair Team
The service was excellent- Janessa was…
The service was excellent- Janessa was quick to help and knowledgeable. There is also a wide variety of accessories to choose from.
7 mai 2025
Avis spontané
Réponse de BOMBAY HAIR
Thank you so much for your lovely review! We're so glad to hear you had a great experience and that Janessa was able to assist you quickly and knowledgeably — we’ll be sure to pass along your kind words to her!
We’re also happy you enjoyed browsing our selection of accessories. We truly appreciate your support and hope to see you again soon!
Warmly,
The Bombay Hair Team
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