Boots Hearingcare - Ballymena Avis 

I attended Boots hearing care in Ballymena Northern Ireland with my Mum who is 88 years old. She has been a customer for approximately 10 years. We went to the Boots hearingcare department in Londonderry previously but it is now closed.
My mother was attending for a review with Mr. McFaul. The hearing rest was fine but then Mr.McFaul launched into a sales pitch in relation to rechargeable hearing aids that he stated he could do for a good price of £800. He went on the say these new hearing aids were top notch and state of the art.
I asked if my mother's hearing aids were working and providing whst she needed . He replied that they were but again insisted the rechargeable hearing aids were so much better. I asked how we're they better and he said new technology. I informed him we would look at that if these hearing aids require replacement.
I was so annoyed at this obvious sales pitch to an elderly vulnerable woman. My mother informed me that if I had not been present she would have felt pressurised into buying them.
I have no idea if Mr. McFaul gets commission on sales of new hearing aids but I felt his sales pitch was inappropriate and I would have concerns for any other elderly individuals attending him with noone to advocate on their behalf.
I will certainly not be returning to the Ballymena store again and when my mother's hearing aids require replacement I will be considering other options.

The man who did the hearing assessment was excellent , he wasn’t only a gentleman but very informative and helpful, we were very impressed.

Excellent consultation with Jim.All aspects explained in detail.Follow up consultations to assess suitability of hearing aid.Overall a very satisfactory experience.

I have contacted boots 4 times now via email and on their Facebook page, and I still have had no response to my complaint, still feel descrimated against as I was refused my hearing test for being completely deaf in one ear, they refused to test my other ear.

Audiologist was arrogant and claimed to be an expert in everything. He suggested hearing aids with Bluetooth capability to connect to my TV. I pointed out I'd already tried connecting my TV to some earbuds using Bluetooth but it didn't work because my sound is driven by a separate amplifier and surround sound system which doesn't have Bluetooth capability. His response was simply to state that he was the expert here, not me. When I pointed out he wasn't an expert in my personal TV set up he refused to proceed with the process of discussing my results or making further recommendations. He abruptly said, I'm not going to discuss it any further. You have hearing loss. That's it. End of test. He didn't even give me a copy of my test results. Boots in Ballymena. Audiologist called Jim.

The member of staff was very friendly, knowledgable and in particular not pushy - helping me make my decision

Professional service with no pressure applied.

Birthday boy Jim made myself and wife very comfortable and very informative on the process

Great diagnostic process to determine what type of earpiece would be most beneficial. Agent was very knowledgeable and explained each step and the outcomes from it. Recommendations of products were made and were given to try for an hour or do allowing for actual experiences to help selection. A comfortable and knowledgeable session which allowed me to make best decision.

Great service at all times