Boots Hearingcare - Brentwood Avis 

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An analogy: you buy a car from a garage. Over the next few years the car has faults it has to go back to the garage for adjustments and faults. You are then told it’s out of warranty and you are offered the same model from stock at a 20% discount, would you make the same mistake?
I have been a customer of Boots fir 5 years and initially purchased a set of Phonak p70 hearing aids. Both developed faults and were sent for repairs leaving me with just one aid no replacement or loan was offered each time it took a minimum of one week or much longer.
During the initial sale no warranty period was mentioned and on enquiring I was informed that they normally lasted for 7 years.
On attending recently I informed the audiologist the last repair had not been done properly with the fault reoccurring only to be told they were out if warranty. I was then offered a new and expensive pair with all-new tech. I informed the audiologist that two years ago, during a period of one aid over the Easter break, I purchased a second pair from a competitor, new tech, which were cheaper and I have had no problems.
My new supplier requires no forward booking appointments and you can call and walk in 1/2 hour later.
This is the problem with boots Hearing with individual franchises controlled badly under a central umbrella.
Having declined the purchase of any new aids I left and on arriving home I searched on-line for a local company that maintains and fixes Phnak hearing aids lo my surprise the first name that appeared was Boots Hearing, You could not make it up no option was offered to me but obviously no commission for the audiologist!
Boots do yourselves a favour, out there are now plenty of alternative companies with modern equipment that makes you look victorian.
Ho elsewhere.
REPLY.
I have received a reply from Boots.
Again a central company failure, they should have my contact details, why ask again.
I have no intention of speaking or to signing up for another 5 years of misery and incompetence. I am taking my own advice and going elsewhere good riddance!

Very patient and understanding with my husband.

I need to compliment Vanessa. I have been using her services for nearly 4 years and found her outstanding. She is very highly technically trained, kind, caring, gentle and thorough with customers. I fact today I took my wife along to be hearing tested and ended up with us buy her a hearing aid. Well done Vanessa.

Vanessa Burrows provided an excellent service when I went to Boots in Brentwood for a hearing check. Very informative and professional. Explained things thoroughly.

Vanessa is superb. Her knowledge and attention are both excellent.

I took my elderly mum to Brentwood Hearingcare and was very impressed. The specialist, Vanessa Burrows, was kind, patient, and put my mum completely at ease. She gave clear, thorough advice tailored to my mum’s needs. We’ll definitely return and would highly recommend Brentwood Hearingcare for trusted hearing care. Thank you, Vanessa, for your exemplary professionalism.

extremely helpful and knowledgeable consultant,

Had my yearly review with Vanessa last month and was fitted with new hearing tech. A revisit was made a couple of weeks later to fine tune the set which made a wonderful improvement. I can only heap positive praise on the staff at Boots, especially Vanessa who always goes the extra mile to make sure everything is just right. She listens, explains and ensures a smooth trouble free experience...thank you very much...!!!

Initially had a bad experience with Boots hearing care with cancelled appointments and a very rude audiologist at the Romford Branch. I then gave them 1 final shot as my ENT needed me to get impressions for molded swim plugs. I was given an appointment at Brentwood branch where I met Vanessa. She was incredible!! She was friendly and bubbly and whilst maintaining uppermost professionalism with her craft she was jovial and had quite a good laugh which all led to a great experience. She completely knew her craft and every step was faultless. She explained everything and gave reassurance. I would highly recommend for anyone needing impressions, especially if they had the same start as I did, to go to Brentwood and look out for this lady.

Excellent service. From the first hearing test through to the follow up sessions I have been guided through getting the right hearing aid and set up for me. They have transformed my audio world, they have made a huge difference to how I interact with it. My Audiologist (I'll cell her "V") is amazing. I cannot recommend her highly enough. Thank you Boots!

24 April 2025 - Brentwood
I had my second appointment with Vanessa. I cannot say enough about the high level of care I received. It is a little tough admitting you are becoming hard of hearing, so it makes such a difference when the person that looks after you really cares about your outcome.
Vanessa was just perfect.

Very professional
It makes a change someone giving free expert advice and not looking for a sale. Well done

I bought top of the range hearing aids from Boots because I was told there would be excellent after care and that if I needed help I would see someone easily. I requested to see someone as I had a problem in November 2024 and was given an appointment for the 11th December, this was cancelled and remade for the 7th January 2025, this was also cancelled and remade for the 21st January. Do not use Boots go elesewhere as their aftercare is non existent. I feel very disappointed and wasted my money

Vanessa was extremely helpful throughout the process.
My only criticism is that she chose the most expensive model to demonstrate how an aid improves hearing.

I was really nervous about the appointment and the whole thing about getting a hearing aid but I need not have worried. Vanessa at the Brentwood branch was fantastic and put me at ease. Such helpful and informative service.

Lovely lady who explained everything clearly

Friendly staff and very helpful

Very nice lady so straight forward easy to listen to and put me on feeling good she just told me everything and I’m still be going to get help from her and I feel happy that I know I can get help when I need it

Vanessa was so helpful and sorted out the right hearing aid for my husband. She was very patient with him as his hearing is terrible. He also has trouble processing some questions after having multiple mini strokes

The audiologist that I have seen is brilliant. She listens to my concerns, especially when I had some allergy issues with my first pair of hearing aids and battery issues with another. I'm waiting for a replacement pair at the moment but on each visit, Vanessa has sorted out those problems with little fuss. Nothing seems too much trouble. Would recommend her services in a heartbeat.