Boots Hearingcare - Bury, The Mall Avis 

Mevish your audiologist has been absolutely wonderful.

She has been extremely helpful and supportive throughout this process displaying care, sensitivity and professional knowledge.
Just as important has been her warm and friendly treatment. Nothing has been too much for her.

Thank you very much, Mevish.

Explained the procedure well and let me experience trying ta pair of hearing aids by going outside and listening to the difference it would make. The only criticism is when arriving a the test room you have no idea if anyone’s going to come and see you. Didn’t know whether to knock or just sit there.

The results of my hearing test were thoroughly explained to me and helped me to make the decision of which hearing aids to choose.

I was very pleased with the professionalism, efficiency and caring of both of the lady audiologists, in Bury and in Bolton, but in the end I decided not to go with the very expensive hearing aids. Even though the payment plans would have allowed for monthly payments I decided that the cost of “going private” was much too much. Since the Boots experience I have arranged an appointment with the NHS Audiology Service - I’ve had their “basic” behind-the-ear hearing aids in the past so I will be happy.

I was very impressed with the service I received and the way everything was explained and demonstrated to me. The lady that helped me was lovely, thankyou very much

The member of staff was very understanding lily is 96 and has dementia the lady made lily feel comfortable and helped her understand what she was doing
good service

The Lady was fabulous put me at ease, explained everything very well, very professional

I am a hearing aid customer with boots but the follow up appointments kept getting cancelled, first due to pandemic, then later due to staff shortages. Eventually I went in store and arranged a follow up appointment. The audiologist said my hearing aids were not that good and things had moved on and before I knew it she was fitting new ones on. My old ones were in ear ones because I wear headsets at work in customer service role. I asked if they would work with headphones and she implied they would (they didn't) and she didn't give any advise. The right one ran out of charge very quickly and had to be sent away, and she expected me to use just the one turned up.Two weeks later I collected it then found that my left one was not lasting a full day, the right one didn't have very good sound and she fobbed this off as possible ear wax. I get the impression that all boots want is the sale and the customer care is not there. I am taking them back at my next appointment on Thursday and getting a refund. I will go somewhere that can give me advise and help. Just an update, I have taken the hearing aids back now and got a refund, I asked if she could check my current ones and when she did she was able to increase the sound so that they worked better. I wish this had ben done when I went originally