I have been using hearing aids for ten years now and my recent test at with Jonathan at Boots ,Chelmsford, was the most comprehensive ever. Far more technology than I has ever been used on me than bef... Voir plus
Établissement
Changer d'établissementUnit 33, High Chelmer Shopping Centre, CM1 1XG Chelmsford, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very thorough, informative and friendly. Really took time to understand my issues and investigate with me. Very happy with assistance and service so far - would recommend. My audiology consultant was... Voir plus
From my mothers first meeting with Joanna to making the right choice of hearing aid device for better quality of life. The whole process was brilliant from start to finish and so precise to my mo... Voir plus
Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing. Fortunately, they were able to give me an appoin... Voir plus
À propos de l'entreprise
- Magasin d'appareils auditifs
- Audiologiste
- Service pour les malentendants
- Service de réparation d'appareils auditifs
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Unit 33, High Chelmer Shopping Centre, CM1 1XG, Chelmsford, England, Royaume-Uni
4,8
Excellent
101 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My Current Hearing Aids
As far as I am concerned they have tried to be helpful but It is up to me to get the right fitting to each ear. I have found out that one ear hole is narrower than the other. I have sometimes found that the changeover times can be quite challenging.
24 novembre 2024
Very informative Friendly and didn’t…
Very informative Friendly and didn’t rush appointment
Paid attention to detail
Thanks to Neil in Chelmsford
29 avril 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
No professionalism at all
No professionalism at all. Made an appoitment for a Saturday that was cancelled without telling me until I arrived. Booked another appointment for the following Saturday only to be e-mailed days later to say that had been cancelled as well. No explanation, no alternative appointment offered, just an e-mail asking me to contact them again.
24/5/25 Addition.
Thanks Boots for the confirmation of my appointment for the 19th of May. (which you cancelled) I received it this morning in the post.
Need I say more. 😆
23 avril 2025
Avis spontané
Réponse de Boots Hearingcare - Chelmsford (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent service
Excellent service . Staff very knowledgeable and helpful explaining all the options .
5 avril 2025
Exceptional After Sales Care
Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing.
Fortunately, they were able to give me an appointment later in the day and after ten minutes of Jonathan working his magic everything was crystal clear again.
I could not have asked for better service.
3 avril 2025
Avis spontané
Knowledgeable and friendly expert
Knowledgeable and friendly expert. Explained everything well.
The hearing aids have been easy to use and comfortable.
15 mars 2025
Professional & friendly service
Professional, helpful & friendly audiologist. Johnathan took time to explain things. Very impressed with the service I have received so far.
8 mars 2025
Professional/polite service.
26 février 2025
First class service
The staff were excellent, very professional and took the time to explain everything that was involved. First class service which I would highly recommend.
4 mars 2025
Extremely helpful staff with extensive…
Extremely helpful staff with extensive knowledge.
22 février 2025
Excellent I can gear again service and amazing results.
Excellent service and amazing results.
4 février 2025
The actual appointment was amazing and…
The actual appointment was amazing and life-transforming for my elderly mother-in-law. 10 stars to the audiology team who were welcoming, helpful, and professional.
The booking process was dreadfull, no stars to your website/website design
- There is no method of moving or cancelling appointments that have been booked on-line other than making a call (doh, it's an online system, right?)
- the booking process makes no attempt to triage appointments so we ended up with a simple hearing test where a longer appointment was needed - rather obvious to you given her age, but not obvious to me as the user of your system
- in fact the system says to allow 45 minutes for the appointment, which have me the impression that it was - err - a 45 minute appointment and a full test - but on the audiologists system it was booked as a 10 minute appointment. Very disappointing as it's quite a performance getting my 95 year old M-in-law to your shop.
- even though I eventually spoke to several of your colleagues over the phone, none of them asked me any obvious questions such as - does she already have a hearing aid - which would have helped you plan.
Dreadful design. Get your money back from whoever project managed this.
4 février 2025
Jonathan was excellent
Jonathan was excellent. Patient & professsional in all respects.
17 janvier 2025
Made appointment.traveled to…
Made appointment.traveled to Chelmsford,wasted time in Chelmsford until appointment time.only to be informed appointment was cancelled,we were not informed,new appointment made,this was also cancelled,a new appointment made.
10 janvier 2025
Réponse de Boots Hearingcare - Chelmsford (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Very knowledgeable
Very knowledgeable, good expertise. Explained well, didn’t have to wait. Staff very professional and personable.
9 janvier 2025
Very professional and thorough hearing…
Very professional and thorough hearing test and excellent explanations of all aspects. Couldn’t fault the service and hearing aid prices extremely competitive.
3 janvier 2025
Had a problem with my hearing aid…
Had a problem with my hearing aid yesterday and visited Boots Hearing in Chelmsford. They resolved the issue within 5 minutes! They always provide such excellent and helpful service!
23 décembre 2024
Avis spontané
From the moment I walked in I was…
From the moment I walked in I was treated with respect , kindness, and explanation of how they could help me. Nothing was to much.
29 novembre 2024
Johanna was superb from the moment we…
Johanna was superb from the moment we went into the room to the most recent appointment. She is a credit to the company and I would highly recommend her and this store
5 décembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.