Boots Hearingcare - Clapham Avis 20

Farseena was absolutely brilliant. Helpful and clear. Best appointment I have had.

Farseena was impeccable and very helpful

Very happy with the help Farseena give me

Excellent, friendly calm and professional service. Nothing is too much trouble and any problems with initial use of hearing aids was dealt with immediately and effectively. Very good service and would highly recommend.

I am very happy with Farseena she gave me best attention... Thanks very much

I attend the store regular to collect prescriptions, and each & every time i attend the store the staff are extremely rude to me, there is a particular member of staff whom is always very rude & his customer service is POOR, on SEVERAL occasions his name is Teinfa Ma young guy with black hair and glasses very very rude every time i attend the store.
This store has the most worst rude staff on the prescription counter not sure why they are all so rude, only 1 member of staff is nice short man with black curly hair he is very nice otherwise all other staff VERY VERY rude poor customer service

Farseena was great. She explained the tests, the results, the hearing aid options and what happens to the brain when we develop hearing loss. Fascinating. Highly recommend her.

Farcina was excellent and I recommend her highly.
Gave good advice and I am happy with the results.
Julian Smith

The lady who served me was clear and helpful, proceeding at a sensible pace.

Optician was very polite and friendly and good at her job

The audiologist was friendly , patient and clearly well informed and flexible in her suggestions.

They only had one hearing aid to try and none in the shop to buy. But the worst experience came when I had tried my new hearing aids and was ready to buy. I saw in the pamphlet that I could pay by direct debit, and assumed that was what I wanted to do, but the fiance company Boots uses denied my request and said they would need more information. I walked out of the shop without my aids and have been protesting this all week with customer service and the finance company. So don't assume you can pay by direct debit - they might demand an excruciating lot of ID information - or you pay it all up front.

I cannot fault the actual examination. Everything was explained very clearly.

My only very minor compliant is there was a little hiccup on admin in that my arrival was not logged so examiner was not aware I had arrive which meant we started 15 minutes after my appointment.

The audiologist was great . And very caring and kind with my Mum.

I strongly recommend Boots over the well-known chain I have used previously. The guidance and advice was clear and useful. The audiologist understood what matters to those of us with poor hearing. Most importantly the aftercare seems to be much better. My previous experience with another company was their after care was very poor once they had sold me the aids. This makes a big difference.
Boots have a series of follow up appointments, the first being just a few weeks after giving me the aids so I can check any problems or if i am not using them effectively.
The audiologist has given me his email address so I can specify any problems if they occur - if the previous company had done that it would have saved me so much hassle trying to fix faults.
The new aids are brilliant. When they said they will be much better than my old ones I wasn't sure, but they really are. I can now hear so much better in many different situations, especially on the phone and online

Marcus was professional, friendly. He explained everything to myself & my daughter concerning my hearing. The staff at Clapham Boots store were all friendly. The atmosphere was welcoming.

Excellent, I left well informed and people were very helpful