Very helpful professional service. Very pleased with hearing aids worth every penny. Update have been using these hearing aids for 3 months now worth every penny much better than my National health... Voir plus
Établissement
Changer d'établissementBoots Opticians, 24-24A High Row, DL3 7QW Darlington, England, GB
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Lisez les avis des autres
Everything was explained and I ordered the hearing aids Iwanted after discussing the options. I’m looking forward to having them fitted and having the ongoing support promised.
Really helpful knowledgeable friendly guy called Phil did all my tests and explained everything very clearly excellent service
The service that I received was excellent, got my new hearing aids and a further appointment in two weeks time to see how I am getting on with them
À propos de l'entreprise
- Magasin d'appareils auditifs
- aussi dans
- Audiologiste
- Service de réparation d'appareils auditifs
- Service pour les malentendants
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Boots Opticians, 24-24A High Row, DL3 7QW, Darlington, England, Royaume-Uni
3,4
Moyen
22 avis
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Battery charge problems
Some 5 years ago, I purchased a pair of Phonac hearing aids from Boots in Darlington. On receipt, the hearing aids worked perfectly, but I found that my right hand aid only gave me 11 hours use from fully charged. I pointed this out to the audiologist who suggested that it was normal to expect reduced battery life when using Bluetooth for phoning and listening to music. Despite several further discussions about it, and only using the aids for hearing, the problem persisted. The
offending aid was sent twice to Phonac and returned with no improvement.
I fully understand that these aids are now out of warranty and consequently will never be truly fit for use, I think this should act as a warning to illustrate how difficult it proves to be if you need a replacement battery for these hearing aids.
I certainly won't be going to Boots for my next pair.
25 août 2026
Avis spontané
Réponse de Boots Hearingcare - Darlington
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
The service that I received was…Excellent service
The service that I received was excellent, got my new hearing aids and a further appointment in two weeks time to see how I am getting on with them
17 mai 2026
Can I check these facts
Can I check these facts? You treat me with contempt and when I complain, you ask me to send you my details.Which I do. And now you appear to have given my details to a private company without my permission. This company are now ringing me to thank me for an enquiry which I have not made. Is this a fair assessment, because I’m pretty sure this is illegal under the Data Protection Act.
5 mai 2026
Avis spontané
Réponse de Boots Hearingcare - Darlington
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Everything was explained and I ordered…
Everything was explained and I ordered the hearing aids Iwanted after discussing the options. I’m looking forward to having them fitted and having the ongoing support promised.
25 avril 2026
Drop in customer
Walked in to ask about buying a £1.45 hearing aid brush, told in no uncertain terms that I could not buy one as not a boots registered customer.
I only wanted to buy one little brush!!!!
4 juin 2025
Avis spontané
Réponse de Boots Hearingcare - Darlington
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very helpful professional service
Very helpful professional service. Very pleased with hearing aids worth every penny.
Update have been using these hearing aids for 3 months now worth every penny much better than my National health hearing aids feel I can hear in noisy environments as well as tv etc also love the fact I can use Bluetooth to connect to my phone. No staining to hear on the phone any more.
8 mai 2025
Audiologist was very good
Audiologist was very good in explaing the hearing aid that I had chosen but couldn't get it to set up for me.I was then offered the balance to pay interest free over two years of which I accepted. Next appointment two weeks away on 22nd April 2025
3 avril 2025
The audiologist that carried out my…
The audiologist that carried out my hearing test was very thorough and knowledgable.
16 janvier 2025
Really good service
Really good service. Everything explained. Not pressured into getting anything that I wasn’t wanting
8 janvier 2025
Phillip was amazing.
19 septembre 2024
Phil
Phil, the audiologist is extremely professional, has outstanding knowledge of the products available and is honest with his opinion.
13 septembre 2024
Phil
Phil, audiologist for my husband and I is brilliant, appointments to time,, process unhurried, but keeps to the point,obviously knows exactly what is wanted, and we both consider ourselves lucky to have found him.
17 avril 2024
Audiology appointment
All the staff are very pleasant
My appointment was on time. Everything was carefully explained to me so that I could a decision
My contact was Phil who could not have been more helpful
18 mai 2024
Hearing test thorough
Hearing test thorough, advisor knowledgable and wide range of options available.
13 avril 2024
Really helpful knowledgeable friendly…
Really helpful knowledgeable friendly guy called Phil did all my tests and explained everything very clearly excellent service
26 janvier 2024
The care and the patients is…
The care and the patients is unbelievable I would tell anybody to go to boots hearing
8 décembre 2023
Very informative and professional
3 mai 2023
As always,Jason was both very friendly…
As always,Jason was both very friendly and professional,sorted me out so quickly
8 mars 2023
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