Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No fur... Voir plus
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Établissement
Changer d'établissementBoots Opticians, 9 Prince Bishops Centre, DH1 3UJ Durham, Scotland, GB
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Lisez les avis des autres
Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.
He explained the decline of my hearing after doing test and advised that hearing aids would be required It was explained to me very clearly how the hearing aids work and what my options were.
I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid... Voir plus
À propos de l'entreprise
- Magasin d'appareils auditifs
- Audiologiste
- Service pour les malentendants
- Service de réparation d'appareils auditifs
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Boots Opticians, 9 Prince Bishops Centre, DH1 3UJ, Durham, Scotland, Royaume-Uni
4,0
Bien
37 avis
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Strange meeting with Phil last week
Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No further advice or help, despite me asking to try in ear aids at the previous appointment. I felt as though he could not get rid of me quick enough.
Is this your normal level of service?
4 mai 2026
Avis spontané
Réponse de Boots Hearingcare - Durham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
My appointment
Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.
2 avril 2026
Service was first class y fortunately…
Service was first class y fortunately the task of having to climb a flight of stairs not really easy access for me
7 mai 2025
John was so nice and patient which put…
John was so nice and patient which put me at ease as I get quite nervous owing to my hearing loss so it made a good experience
8 avril 2025
I got this reply from Boots about my responce
I got this reply from Boots about my last review "Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to " unable to put your email address in" and a member of our team will get back to you."
Unfortunately I got the above reply on 21 March( 12 days ago) . I have sent my details as requested and Ive had nothing since, so Ive had to drop the review down to one star.
2 avril 2025
Avis spontané
He explained the decline of my hearing…
He explained the decline of my hearing after doing test and advised that hearing aids would be required
It was explained to me very clearly how the hearing aids work and what my options were.
8 février 2025
My experience
The experience was good and the audiologist was helpful and explained thing simply and put us at ease
18 décembre 2024
Hearing test.
Easy to get a hearing audiologist was very efficient explain everything I needed to know.
8 novembre 2024
I found John to be very knowledgeable…
I found John to be very knowledgeable and professional.
23 août 2024
Felt very much at ease
Felt very much at ease. Explained things clearly. Wasn't at all pushy.
31 juillet 2024
I was very apprehensive but the way…
I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid which is suitable for my needs
I am very happy thank you Phil
30 mai 2024
was impressed by the experience.
Everything was covered in detail, the screens where easy to understand and I was impressed by the experience.
2 mai 2024
Excellent service
Excellent service.
Boots audiologist explained everything to me and showed me how everything would sound in future using the recommended hearing aids
Looking forward to getting them fitted next week
30 avril 2024
Very experienced advice but a bit pricy
20 avril 2024
Very good service
Very good service, took me through all of the steps required to enable myself to obtain the relevant hearing aids to improve my hearing significantly.
9 février 2024
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