Boots Hearingcare - Fakenham Avis 19

Very nice lady

Lee Mason is very knowledgeable and professional. He is extremely helpful and spent time explaining details to me about the ears. I can truly recommend him.

My grandmother booked hearing check which has now been canceled 3 times in 3 weeks. The 2nd and 3rd appointment was booked by boots in fakenham themselves, only to also be canceled which begs the question why. I understand that this branch has not long been open. In my opinion they should close it as they are a complete waste of space. Lady we spoke to was very unhelpful and quite rude. Terrible place. Terrible customer service. Deserves negative star rating.

A good understanding of my hearing problems and how to rectify this.

First class service very thorough and respectful
Many Thanks
Alan Thompson

Great service and can thoroughly recommend Katrina, she was professional and patient in giving me the right hearing aids. Excellent!

helpful technician with understanding nature, advising all times

I visited Katrina today and as usual she was extremely efficient, punctual, and helpful. She checked my ears, changed filters and domes in my hearing aids and adjusted them to reduce the "wind" noise I have when walking. I also discussed with her my mother in laws hearing and my husbands lack of hearing so do hope she gets at least one new customer from my visit, she certainly deserves it!!

Boots hearing care have made five appointment for me and of those they have cancelled all but one. I have now been waiting three months for a FHA. Unfortunately they are the only providers for 30 miles.

I did as Boots Hearing suggested and sent them on Friday my contact details, to date they have not responded. I'm left with the impression that their response to my review was an automatic response - note that others who have posted negative reviews received an identical response – that is designed to mitigate any damage from negative reviews rather than a serious attempt at addressing a problem.

Boots just informed me that my appointment for today has been cancelled. That means that out of six appointments they have managed to honour one.

The very clear explanation helped. Personal attention to detail. No hurry to do or procedures. Felt I was an important client. Hoping for successful outcome.

The audiologist was very good at explaining everything from start to finish.
Answering all the questions asked.
The initial examination and hearing test, was thorough. At no time was I pressured into a particular hearing aid, just explained in detail which was preferred for my individual type of hearing loss.

been asking for someone to contact me but no one has

The lady at Fakenham branch was excellent. Very patient and informative.

Great customer service with lots of advice guidance & support from a very thoughtful expert audiologist

A very swift response and appointment. The audiologist was extremely helpful and very knowledgeable. She explained everything thoroughly and was very welcoming. Our following appointments are also booked to check everything is ok for us. A very pleasant experience, unlike most medical issues.

I had every confidence in Katrina, such a lovely person, very patient and kind. She made me feel at ease and took time to explain every step. She has such a pleasant manner and really does take care. I think she is excellent at her job and would have no problem recommending her.