Boots Hearingcare - Isle of Wight Avis 

Professional, patient, considerate and enthusiastic staff.
Melissa went through every step of the process taking time, care and kindness, so that I felt confident.
Melissa is a real credit to Boots and, more importantly, to the audiology industry as a whole. Her level of knowledge and understanding is exceptional.

I’ve been with Sam at Boots Hearing in Newport for several years now and I just can’t fault him. Recently had one or two balance issues possibly related to ears and found Sam helpful, interested, professional and knowledgeable. The general team are lovely and we generally have a bit of a giggle too. Brilliant

Efficient booking of appointment. Very confident and enthusiastic audiologist which made me feel very reassured about product and after sale support

Very helpful, accommodating, considerate and patient service provided by Sam Edwards at the Newport, Isle of Wight branch for the trialling period and purchase of my new hearing aids.

Excellent service, knowledgeable team, great advice with time taken to explain everything with myself and family.

The kindness and consideration of the audiologists and the fact that they explained in detail what was being done.

Melissa went the extra mile with me as I had problems with wax and hair in one of my ears. She explained every step of the way and I can’t fault her professionalism and enthusiasm. I certainly would not hesitate to recommend her to anyone with hearing loss.

Professional service. Clear, concise communication

Sam Edwards is professional, knowledgeable, patient and has a nice manner. Thank you for the excellent service, Sam.

Melissa was very professional and made me feel at ease and explained each section of the test thoroughly which I appreciated.
Catherine Broadbridge

Samuel was excellent. Gave me help and advice as well as support

Melissa is extremely knowledgeable and explained to both myself and my wife why a pair of hearing aids was better than a single unit, even though one ear has extremely good hearing,reviewing relevant features and tailoring the chosen pair for my lifestyle etc

Great service from Sam Edwards at Newport iow boots. Listened to my concerns, patient with my hesitancy and great after service. Explained all options and financial options - couldnt have asked for a more confident, friendly , convenient service

Professional and patient service aimed at ensuring the aids are tailored to my hearing. Very pleased with the outcome.

I would rather not make a statement just yet i have had
Several appointments. But have another two in September my new hearing aides are being altered .
It is wait and see.

Melissa went above & beyond to explain our hearing aid needs! Her professionalism & gentle kind manner are to be commended! Thanks for excellent service ⭐️

I booked an appointment for in this branch in Newport as I was bringing my 92 year old mother down for a short break from the north Midlands. We felt very frustrated with the lack of explanation and care in our Boots at home after Mum purchased Phonak aids and the Roger. Enter.... Melissa Kelly, the lovely IoW Audiologist. She was amazing. In fact, we both agreed that not only does she clearly love her job, we have never met anyone as committed to ensuring the top level of customer service. Without writing a boring review of all the details, as we were leaving the island on a Sunday and we saw her on a Saturday but Mum needed further care, Melissa came into the store 15 minutes before opening time, encroaching on her busy time off, so that she could complete what was needed to be done, which was then all sent to our local Boots. The result is that Mum felt happier and with new custom made ear moulds is already feeling less isolated. I can't speak highly enough of Melissa. I meet people all the time in different fields of work and she was exceptional. We remain grateful, thank you. If we have any further problems with the technology in future, I think I'll book another short break to the island!

Very happy with my experience. My aids were explained to me very well and any questions I had were answered fully

I paid for my hearing aids after a consultation. Unfortunately my fitting appointment was cancelled twice at very short notice. I lost money as I had taken a day off work for the second appointment. I am not impressed.