Boots Hearingcare - Perth Avis 45

The audiologist Ross was very clear in his explanation of how the Hearing Aid works and what could be reasonably expected from the Aids.

I made an appointment at the Perth branch for a 75 minute hearing test on 15th October at 2pm. A few days prior to the appointment I received an email informing me that the appointment was cancelled and I would be contacted to arrange a new one. Nobody contacted me so I went online and made a new appointment for 28th October at 2pm. This morning (27th October) I received an email cancelling my appointment yet again! Twice I've made arrangements for someone to dog sit for me, twice I've had to cancel them and inconvenience them as well. Whilst I appreciate these things happen, it's not my problem to resolve, it's Boots problem and quite frankly it's poor customer service. Based on the service so far I will not be using Boots Hearingcare; it does not bode well for future care or if one has problems that require immediate attention. Hearing aids are not cheap, they are an investment which can cost over £2000. I am not prepared to put my trust in someone who keeps letting me down.

Had our 2nd appointment in Boots Perth with Darren today, my 89 year old mother was getting tested and fitted for her first pair of hearing aids. Darren was extremely professional and thourgh, he took his time to full explain every step for my mother, who sometimes takes a little longer to process things due to her age, Darren was patient and understanding and made the whole experience much easier for my mother. So far she is very happy with her new hearing aids which she found easy to insert and find them comfortable to wear.

ease of finding an appointment but the prices of hearing aids do seem to be higher than other suppliers

I was not advised that my wife could get a hearing aid on the NHS through her GP which is what we are now doing

Great service at Boots audiology department. Very precise and thorough and Darren makes you feel at ease. Lots of different payment options to suit all. Highly recommend

Ross was so helpful and very easy to talk with

Great service from Ross. Explained things very clearly and was extremely helpful with a great manner

Darren the hearing care professional at boots perth is a friendly professional guy .
He made us feel very relaxed and made the process very easy
Like talking to an old friend ,great guy

Very thorough, informative and supportive during hearing test and explanation of aids.
No mention of NHS. I’d like to have heard “You can take these test results away and ….. There’s no obligation to purchase from Boots, but here’s why you might be better with us …..”
It was straight into “These are the make and models I’d recommend, these are the differences - which do you want to buy?”

Plenty of information, very professional. Only offered me one brand of (expensive) hearing aid

I went for my first visit to Boots hearing in Perth on the 9th January. Found the experience very interesting and I was looking to my second appoiontment scheduled for the 15th January.
This was a more detailed examination expertly carried out by Ross Duguid. Ross explained the results in great detail and then advised me of the options that were open to me for consideration. I was given a written note of options and detailed costs involved. This information was very clead and precise.

The man in the Perth store was great.
However my appointment from Wales office arrived 10 days after I had been !!
That’s not great support and he wondered at the time why didn’t have the form included in appointment letter!!

Staff were welcoming and friendly, appointment was on time. Would recommend to anyone

Audiologist Darren was very good at explaining everything especially as my husband takes a wee while to understand what the facts are about anything couldn’t rate him high enough for taking his time

Ross was excellent ..listened well and understood the issues I faced intuitively. The technology ..mind blowing..and I now understand what the issues are and more importantly how much I have been missing .Excited for my future hearing ....will be an absolute life changer .

Told I needed a hearing aid and forked out £2.5 k, never helped at all and when queried why it didn’t help they made adjustments but still no improvement. Asked for refund and was ignored. Poor customer service.

Boots customer service replied saying they would contact me, provided my contact details over a month ago and still no contact from them.

Great informed , empathetic and helpful service

I found the whole experience from start to finish really great. I was rather apprehensive but Darren and Bethany put me at ease. Bethany took me through the whole process from showing me how to insert the hearing aids in my ear to setting up the App on my phone. She was so patient and helpful. I can’t fault the service I received from Boots, Perth.