Boots Hearingcare - Southend-on-Sea Avis 

Why was my original review not published on trust pilot about three months ago? It was damming. I came out of hospital in December latter a successful tripe A operation, thanked the surgeon the next day and knew nothing for three weeks. I had to be resuscitated, had a heart attack, was ventilated for two sessions, had a dissected aorta and other less serious complaints!’ Seventeen days in intensive care affected my hearing and mind. These are possible side effects for the operation. When I had recovered enough I looked into hearing aids as my hearing was suddenly very poor. “Which rather Boots and Specsavers about equal and I chose Boots. Very big mistake. In two Boots hearing shops the advisers were unable to communicate in a satisfactory manner (Southend and Basildon). I bought from Southend at four thousand five hundred and after two weeks had to return to have them altered ( the advisor was unable to link them properly on the I-phone. He said they would have to be returned to head office and it would take ten days. I broke down ( still very vulnerable from the operation - in fact writing this still brings it all back). I said surely they could be couriered- but know. We had to leave as I could take no more. I later phoned head office and spoke to three different people who were increasingly unhelpful. I broke down again. My wife had to make the call the next day. Eventually the aids were returned but were still no use. I reclaimed my money and went to Specsavers in Southend. What a difference! Advisors who would listen and who could talk. After two small adjustments they were perfect . Two other things: I was told by Boots that I needed a hand held receiver that you pointed at people in a noisy environment. That part of the deal cost a grand! In the 21st century do you do that?? At Specsavers everything is in the app, all is explained clearly and even I ( at eighty) had no problem! The final thing?: they cost seventeen hundred pounds less. I have informed “ Which” as Boots appears to get mostly good reviews. Sorry for the long post but I feel it is important that people find out that all is not necessarily well and they are being overcharged. Good luck if you are buying but beware! Chris. ( the date I have had to put in may not be exact as I did not keep a record of my first post.

Unfortunately I purchased a pair of hearing aids and one had an intermittent fault a week ago.
Today you replaced them with no problem with a new pair.
I found the Southend on sea the royals very professional and polite .
Many thanks.

Knowledgeable audiology consultant

Friendly. Very helpful hearing specialist
Every detail explained clearly
Very satisfied

I was treated by the audiologist with care and respect,
my many questions were answered fully and I felt confident that the correct solution would be found for my hearing needs. Anon.

From the initial assessment to the more in depth test every attention to detail was excellent. The audiologists were very professional whilst being empathetic and attentive. I have a follow up appointment to check everything is ok and emails containing useful guidance.

Friendly professional patient service

Charlotte,Kay and Becca these persons are really helpful.Today went to the boots and these persons are so pacient with costumers.

Good service and helpful advice, no hard sell.

Very understanding audiologist, explained everything in a clear way

Knowledgeable, helpful Audiologist

Knew his stuff, equipment excellent. AND had the time to explain how it worked. Was with Epiphone, they effectively suck. Basically it was a pleasure to be treated as a customer not a number

Quality Hearing Aids.
The service was very good, I was seen on time and although I needed hearing aids being assured that I was buying the right ones was extremely important and cost was a major consideration.

I made this appointment knowing my hearing had deteriorated since having long Covid. I was seen on time & felt extremely comfortable with the staff member I saw. The 75 minute test was not intrusive in any way & explanations were given at every step. It was easy to do what was needed & the audiologist was very courteous & professional & never made me feel uncomfortable in any way. Unfortunately I needed hearing aids, but was expecting to be told this. It was still a bit of a shock though. I was given all the information I needed to make my mind up & also given some aids to try out for half an hour to see how I felt with them & the difference it would make to my hearing. I did some shopping & it was amazing how clear everythibng was, which made me decide it was the right thing to do. I asked lots of questions which were answered in detail & given choices of aids which would be suitable. After advice from the audiologist I chose the ones he thought best & the colour. I can pay in monthly installments which is a great help as I'm now a pensioner. The whole experience was one of politeness, professionalism & with a friendly manner. I would definitely recomnend Boots Hearingcare if you need your hearing checked.

Very professional all questions answered
Felt comfortable everything thought of.
Good experience thank you.

Support I received from the hearing specialist was outstanding, he was very professional

The audiologist was first class, he explained the process in a clear and concise way. He answered my questions readily and concisely. I will recommend Boots audiology to anyone looking for advice.

My dad and l felt welcomed.
Time and patience was showed throughout my Dad hearing test
Everything was communicated very clearly.