Boots Hearingcare - Tunbridge Wells Avis 

From my experience to day has been nothing but superb 👌. James Brand who has seen me on each visit has been so helpful and provisional and listened to any concerns that I had

James, at Tunbridge Wells was extremely professional and thorough. Although I did not purchase hearing aids l cannot recommend him highly enough for his patience and attitude . A credit to Boots.

My hearing test was thorough and I felt confident that a proper judgement of my hearing loss was being made. The audiologist, James Brand, was polite, courteous and very professional throughout, and the fitting of my new hearing aids a couple of weeks later went extremely well.

James Brand who carried out the test was both pleasant and explained the tests and options clearly and without any pressure

I had a consultation with James which was very thorough and informative
And for the first time a full explanation of how the hearing aids worked
I was very pleased with his explanation and enthusiasm
Would like to use him as my permanent audiologist

The helpfulness and efficiency of the person conducting the test

Very helpful and sympathetic audiologist who dealt with my questions patiently and frankly.

Have had trouble with background noise for some time and existing aids did not stop it
Was recommended to Boots by friend and made appointment , had test, and have bought aids on 90 day guarantee refund if not satisfactiory so no real risk involved . Excellent service and really pleasant experience.

The consultant that I dealt with (James Brand) was excellent and overall a good experience

The audiologist, James, was extremely helpful and understanding. He was very patient and explained everything clearly. A credit to your company

Met a lovely lady Divya and she explained every thing about hearing ,and which hearing aids would be best
for me .

Having visited Boots hearing care and been told I needed hearing aids, I planned to attend Boots for collection of my aids on 20/03/26. I was rung on the morning to say they had missed the post and were not in store. So a new appointment was made for 02/04/26. I was rung that morning to say the hearing aids still had not been delivered to the store.......

It was my first visit for hearing aids and I have to say James at the Tunbridge Wells location made it a very stress free appointment and has helped me throughout the procedure and I have nothing but praise for him he was exceptionally engaged and I was totally at ease with him.

Very informative

Answered all my questions

My appointments were with Divya Paul at Tunbridge Wells.
The tests carried out were very thorough and informative and as a result I have proceeded with the purchase of Hearing Aids via Boots Hearingcare.

I went today with my young brother who had a severe brain injury which makes it hard for him to communicate easily. We went for a hearing test and met James. He was totally charming in his approach. We were late for our appointment, and he ensured we were seen even though he was so busy. My brother is shy about his disability yet James spoke to him, not down at him. He made him feel comfortable, and he was very professional and knowledgeable. So, thank you Boots for having such a kind and empathic person working for your team. Jeannette Pope

The Boots Hearingcare audiologist talked me through every step of the diagnostic testing with patient professionalism. She described with clarity the test results and offered alternative solutions, based on my personal requirements, as to how I may choose to move forward.
Although a range of aids that could be purchased was pointed out from a brochure and their various capabilities discussed and demonstrated as part of my appointment, I did not feel at any time under pressure to commit to making a decision there and then. I did decide to go ahead with a purchase but not at the time of that appointment.
In conclusion a very positive experience.

Informative and helpful

Excellent Service & Support - Time taken to listen and understand lifestyle hearing challenges and make knowledgeable, helpful and unbiased hearing aid recommendations, based on my specific needs. Thank you James!

I had hearing aids fitted last July by Sean who was excellent but since then I have had a few problems with them but whenever I have had an appointment it has been less than satisfactory until my last two visits to James Brand who was absolutely excellent, he was engaged, interested, keen to solve any problems and understood that having spent a lot of money on the aids that you need to have maximum satisfaction. I can't speak highly enough of him - brilliant, a total asset.