Bournes Moves - Removals, Storage & Shipping Avis 

Five star service! Scott and his team were fantastic from start to finish, and in extreme temperatures! Would highly recommend.

On time (even early), great approach to the job, great staff, tidy, presentable and efficient. A pleasure to work with

Came in the last minute after we were let down by the previous company. The removal team were extremely professional, polite and patient both loading and unloading could not have asked for anything better. Would highly recommend them.

Excellent service from start to finish. Really friendly helpful guys who went above and beyond to make our move as stress free and fun as possible. Can’t recommend highly enough.

The absolute worst customer service. I had a call scheduled with them to discuss my move, Andy Greaves totally ghosted me. I reached out to him and he said he had a hard stop, then why were you scheduled to talk to me? Then I receive a message after being asked to fill out all my info, only to be told they were full. I got in touch with someone else at the company, then they told me I could ship and they had availability. The poor guy Andy in sales, the worst person to be working in customer service and sales. The guy needs to adjust his attitude and learn to reach out to someone, that’s your job. I don’t care if you have a hard stop (which was his excuse), reach out to the person you’re working with and reschedule appropriately. What a terrible person to have representing your company.

From the first phone call through to the end delivery Bournes were amazing. Julia was thorough and so helpful, whilst both teams that removed us and delivered to our new home were not just professional but really nice guys. Took the stress out of a stressful time and would highly recommend.

Bournes were fantastic throughout the entire process.
The type guys that came on the day of the move were friendly, professional and super efficient.
I am very glad we chose Bournes for the move.

Excellent communication. Professional friendly staff. Nothing was too much trouble

Very considerate team from the initial survey through to the actual move itself. Very friendly and flexible staff made the move as painless as possible.
Professional throughout the process

Friendly, experienced staff who were easy to talk to. The whole experience was much easier than expected.

The guys worked really hard hard and did a fantastic job with no breakages, no damage of any kind and all on time. Great experience, Thank you Bournes !

Great experience

If I could give 0 starts I would...so unprofessional I have no words. We called to book them almost a month before our move date, they confirmed they have a slot available for us to move on that day. In few days they finally sent us an estimate and we have booked the virtual walk through so they can give us an official quote. The virtual walk was set up over a week after, so it's been already almost a two weeks process to this point. After that, we have waited another 3 days to get a quote that was more than triple what they estimated...crazy, and also unprofessional. I've called them same day but our case agent Marilyn Webster wasn't even in the office so they couldn't help me. I've emailed and waited another day. Next day I got an email from her asking if we have some flexibility with the date because they are super busy...which was weird because we have already agreed on the date but I called right away to discuss. It turned out our date is no longer available and the only date they have is a week earlier, so I agreed to that only to get an email after we hung up that unfortunately while we were on the phone someone else has booked it...now they only have dates available a week after we need to exit our rental so of course not possible for us. The whole situation is so ridiculous I don't even comprehend...I don't know if this Marilyn is so clueless about her job or just stupid...probably both but she is a Senior Account Manager so be aware... The whole process of moving from rental to first buy is stressful enough in London, with all the paper work needed and stuff to be sort out - you would think booking a "worry free" moving company would give you a break, but then it turns out they don't know how to use calendar...well, thinking is hard, especially if you don't own a brain - hire smarter people Bournes.

Highly recommend Bournes. Great service, professional and polite crew. As well as being very patient.

From first visit to delivery, a perfect customer journey. Our move was complex: 2 destinations, abroad, with storage too. And at the tend: 100pc satisfaction. Thank you Nicole for coordinating our move over 10 months.

Excellent service in and out of storage, nothing was too much trouble. Delivery to new address was great, crew worked hard and placed all Items correctly. Would certainly use and recommend Bournes again

Overall, this move went well. On time and swiftly done. The packing was thorough as before but a broken button back chair leg and broken picture glass left me with the impression this crew were quite not as careful as the first one in early 2024.
That said, each member was courteous and very helpful making sure each item was in the place we designated. When something needed moving to a different place, no problem. It was done immediately.
These breakages happen and we would be happy to use and recommend Bournes again.

We have just used Bournes Aylesbury to move house and what a great decision it was.
From the quote through to the move all communications were great, perfectly clear and helpful. Nothing was to much.
On the day the team were superb, made our lives so much easier and less stressful. They turned up bang on time (8am) and had a three bed house, garage and sheds cleared in less that 3 hours, leaving us plenty of time to clean etc for the new owners.
At the new property the team swiftly unpacked all into the correct rooms and to exactly how we asked then to do it.
We could not recommend Bournes highly enough and we will most certainly use again should we need to.
To Julia, Scott, Chris & The team ...... 5* Brilliant.
Thank you.

A great team who arrived promptly, were considerate & polite. Did a great job of packing, communicated throughout & were incredibly efficient. Would highly recommend.

The removal team turned up on time. They were very friendly and helpful. They did not show any frustration when the kitchen table wouldn’t go through the doorway or when the large sofa wouldn’t fit through another doorway. Loading was carefully carried out and nothing was left behind. Offloading was very efficient and the whole process took less than 6 hours.