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Bournes Moves - Removals, Storage & Shipping Avis 

966
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Whilst a little more expensive than most we now know that you are worth every penny. Communication is the key and we were kept informed by Andy before during and after our move, the crew, lead by... Voir plus

Noté 5 sur 5 étoiles

Great communication and assistance with planning our move. Team were friendly and helpful throughout. We successfully used storage and our furniture and boxed goods were returned well looked after.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A fantastic company with lovely people who offer an excellent service from start to finish. We moved across the country with a huge amount of stuff and 2 young kids and they were amazing, can't fault... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

A bit late as we moved late July in 2025. The team with Fred, Patrick Steve and Andy did a great job from the Cranleigh office. They were hard working, very pleasant and great communicators. They we... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Déménageur
  2. Services de déménagement et de stockage
  3. Centre de stockage

Écrit par l'entreprise

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

966 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(966)

103 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service, a company that really cares

Bournes provided a great service from start to finish. From an accurate reasonable quote and excellent communication, all the way through to the move itself. We moved over 150 miles away and the move was done over 3 days. Throughout the process we felt our belongings were respectfully and carefully handled and the team were brilliant. A special shout out to Robbie and Scott who worked super hard days 2 and 3. Robbie in particular showed exceptional customer service, nothing was too much trouble. Thanks also to Wendy in the office who ensured we were happy with the service every step of the way. We have no hesitation in highly recommending Bournes for your next move.

8 octobre 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you Joanna, we really appreciate you taking the time to leave a lovely review and recommendation. It's great to hear the whole team were able to support with not only safe moving, but making sure you also felt well supported throughout. Thanks for choosing Bournes, and best wishes in your new home.

Noté 5 sur 5 étoiles

Efficient, Prompt and Punctual

Wendy and the team were very professional. The packers were courteous, prompt, and packed all furniture very well. There were no damages and communication was very strong throughout the entire process. Would highly recommend. Brad

30 octobre 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you Mr Kirkland! We're glad to have helped and appreciate your recommendation. Best wishes.

Noté 5 sur 5 étoiles

House move at short notice

Bournes did an excellent job of moving us at short notice due to flooding quickly and efficiently, would definitely recommend 👍

28 octobre 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you! Glad we could be there for you at a difficult time. Wishing you all the best!

Noté 5 sur 5 étoiles

Really pleased with how our move went

We were so pleased with the way our move from Bucks to the south coast was handled by Bournes before and during the move itself. The packing team worked efficiently and tidily. Dan and Kit were excellent in moving everything into our new home and helped to make the moving in process so much easier. Thank you.

12 septembre 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thanks for taking time to leave a review Jack, we really appreciate it! Best wishes in your new home.

Noté 5 sur 5 étoiles

Perfect international move

I had a perfect international move with Bournes. Everyone I dealt with was polite and professional. I was kept updated with regular communication, and well supported through completing the shipping documentation. All my personal belongings arrived in perfect condition and on time. Would use Bournes again and recommend them. Thank you!

5 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you Heather! We really appreciate you taking the time to leave feedback and great to hear all the little things the team do to support an international move helped make it a great experience. Best wishes in your new home, and thanks for choosing Bournes!

Noté 5 sur 5 étoiles

Bournes team was a godsend to me

Bournes team was a godsend to me, I can’t imagine where I could ended up without them. Everyone I encountered from Bournes was friendly, responsive, super efficient - they know exactly what they were doing and they did everything very well. The process could be very stressful and chaotic, but the Bournes team made it so easy, I can’t thank them enough for the great help! I wish the Bournes team continue its success! All the best!

15 septembre 2023
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you so much LL, how lovely to read your kind words - we really appreciate it and are so glad to hear we could be a support to you during your move - that's exactly what we're here for. Best wishes!

Noté 5 sur 5 étoiles

Made our house move easy!

We had a great experience with Bournes Moves. From our initial enquiry to the day of the house move itself, everything went smoothly and with no problem at all. Great value, would highly recommend.

16 août 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thanks Nikki! Best wishes in your new home - thanks for choosing Bournes!

Noté 5 sur 5 étoiles

Super friendly

Everything from start to finish was fantastic. The team were fantastic, super friendly and helpful. They took away all the stress and hassle from moving day I would definitely recommend bournes and definitely use again when i next move

16 août 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you! Taking the stress and hassle away from moving day is EXACTLY what we're here for. Thanks for choosing Bournes, and for taking the time to leave your 5 star recommendation! Best wishes in your new home.

Noté 5 sur 5 étoiles

Excellent movers

Excellent movers! Very smooth service from start to finish. They even came and collected the empty boxes a week after the move. Highly recommended!

7 août 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you Chris! We really appreciate you choosing Bournes and wish you and your lovely family all the best in your new home.

Noté 5 sur 5 étoiles

The most sensible decision I made when…

The most sensible decision I made when deciding to move after 35yrs in one place was to choose Bournes, their dynamic team of movers (5 of them), got all of my belongings into 3 vans in double quick time an d then didn't mind the awful wait for keys, and then we got here, they were amazing! Even found a piece of wood to level up the Fridge Freezer and make sure it was working. They were fabulous quite frankly and I am so pleased I chose them.

17 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you for sharing your experience! We're glad to hear that our team made your move smooth and efficient, especially after 35 years in one place, it's a big deal! It’s great to know that they were able to assist with everything, including the finer details to help you get set up. We appreciate your trust in choosing Bournes and wish you all the best in your new home!

Noté 5 sur 5 étoiles

Amazing team

Amazing admin, Amazing packers on the ground.

5 août 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thanks Victor! Best wishes in your new home.

Noté 5 sur 5 étoiles

Top men

Our experience was made all the better with the help of Bournes’ top men - Tom and Fred. Amazing energy, despite being short-staffed for the double move, polite and helpful. I was impressed at their professional attitude and think they are great ambassadors for Bournes.

28 mai 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Tom and Fred made such a positive impact during your move. It's great to know that even when faced with challenges, their energy, professionalism, and helpfulness stood out. We’re proud to have them on our team and will be sure to pass along your kind words. Best wishes!

Noté 5 sur 5 étoiles

I’d just like to thank Wendy and your…


I’d just like to thank Wendy and your crew again for moving our stuff into our new home, everything went smoothly with your crew and they arrived promptly at 0800 and had got to our new place by mid day! Absolutely no issues and events out of the crew’s and my control with no electric in the house for the mounting of the TV on the TV lift mechanism. We have managed to make the place feel a lot more homely and I would definitely recommend you to anyone and reduces stress with van hire, packaging and doing the disassembly, transport and put the furniture together at the end location myself would have been impossible.
If anyone is moving with heavy furniture I would recommend getting the full package service. All have been professional, very careful with belongings and polite. Will look to use you again in The future.

8 août 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping


Thank you so much for your kind words! We're thrilled to hear that Wendy and the team made your move smooth and stress-free. It’s great that you’re feeling at home already, and we appreciate your recommendation. We're looking forward to being of service if you ever need us again in future, in the meantime, best wishes in your new home!

Noté 5 sur 5 étoiles

We were very happy to choose Bournes…

We were very happy to choose Bournes again after a very impressive job done three years ago. They didn’t disappoint, providing a brilliantly helpful and professional service from start to finish. We felt that their prices accurately reflected the amount of work to done and the three-day move was booked in with fuss.

The move was carried out by Robbie and Patrick who were complete stars and were always polite and careful with our stuff. They worked their socks off and moved us in, again without any problems. Such a great team! Highly recommend.

31 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping


Thank you for your wonderful feedback! We’re delighted you chose Bournes again and that Robbie and Patrick made your move as smooth and professional as your last experience. Your recommendation means a lot to us! Best wishes in your new home.

Noté 5 sur 5 étoiles

I cannot praise this removal company…

I cannot praise this removal company enough, the removal men were fantastic, they respected both properties. Nothing was too much for them, everything was put where we wanted. Brilliant service.
I would recommend this removal company to anyone.

2 août 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you so much for taking the time to leave a review, and for your kind words - always great to hear! Best wishes in your new home, thanks for choosing Bournes

Noté 5 sur 5 étoiles

Absolutely great service

The removal men were cheerful and efficient. Nothing was too much for them. They made our moving day much less stressful. I can't recommend them enough.

26 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you Anna! That's exactly what we're here for. Best wishes in your new home.

Noté 5 sur 5 étoiles

Seamless Service

From the initial contact to the final move, the service from everyone on the team was excellent. I've used Bournes 3 times in the last 12 months and would thoroughly recommend them to make what can sometimes be a difficult & stressful time, smooth & straightforward.

26 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you so much for taking time to leave a review. We're so glad that we've been able to help make your move a bit easier. Best wishes and thanks for choosing Bournes!

Noté 1 sur 5 étoiles

What RUBBISH service

We agreed 2 vans cos of very tight access in the new house. They turned up with one big one. They had underestimated how much stuff I had, so it would not all fit and I had to leave garden stuff I wanted to take, plus do a run to the dump with an armchair. Then they turned up at the new property with a small truck as well, in case they had to shuttle, so I could have brought everything. A simply dreadful experience.

Added 1st August. Bourne’s response totally out of order; there is no way they visited my new house to check the size of lorry, as it was a three hour drive away. Just trying to save face by telling porkies.

15 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Hi Charlotte, Thanks for taking the time to share your feedback. I'm sorry to hear about the issues on your move. As you can see from the majority of our other reviews this is not the typical experience of our customers so I will ask our team to investigate the volume discrepancy further. I believe that our Move Consultant had checked the vehicle access so he could allocate the most appropriate size vehicle, but appreciate we could have communicated this better to avoid this misunderstanding.

We aim to deliver a positive move experience and where that hasn't been the case we work hard to ensure feedback is taken on board and reviewed to prevent similar issues from occurring in future.

*EDIT* Apologies, I had misunderstood what the move consultant said about destination check - this wasn't an in-person visit to check access but they had done due diligence to check access for the truck they had planned (we sometimes use virtual street maps for this where they are clear). This wasn't an intentional mistake in our response - when responding to reviews we are never trying to just 'save face' but we do try to explain why we may have made certain decisions, but again, I apologise that I got the details about the method of checking wrong initially.

Noté 5 sur 5 étoiles

The team arrived on time and with…

The team arrived on time and with smiley faces ! They were courteous and efficient and careful with our belongings.
We would definitely recommend Bournes to others

27 juin 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thank you! We really appreciate the lovely feedback. Best wishes in your new home!

Noté 5 sur 5 étoiles

5* Service

Excellent service from the initial enquiry to my eventual move. Kirsty ensured that I was updated at every turn and the team who packed up my home were punctual, courteous and very efficient.

11 juillet 2024
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Réponse de Bournes Moves - Removals, Storage & Shipping

Thanks for taking the time to leave a review Wendy, we really appreciate it and will pass on to the team. Best wishes in your new home.

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