Firstly, I ordered two dresses to wear this weekend with my daughter. After completing payment and receiving confirmation, I was later informed that the midi dress was out of stock and got a ref... Voir plus
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I have bought 2 t-shirts of them. Since then, I receive their advertising mails several times a week. Have asked them to take me of their mailing list, take me of their data base, to no avail hence I... Voir plus
Wonderful design and wonderful quality. Just received my first order. The material and the make are so good. All the details are there too. The designs are very flattering and elegant. I'm surpri... Voir plus
L'entreprise a répondu
Update: received the refund. Ordered more items which are perfect. Bought a couple of things in the sale, they're very good quality. Unfortunately another couple of things had to be returned as I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
British easy-living fashion brand. Womens and Menswear. Hand-drawn prints designed in Dorset. Free UK Delivery on all orders over £60 and Free UK Returns.
Coordonnées de contact
Willis Way 1, BH15 3SS, Poole, Royaume-Uni
- www.brakeburn.com
3,4
Moyen
411 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great customer service( Gabriela)
Great customer service( Gabriela)
Kind and extremely professional
8 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi there
We are so happy to hear that Gabrielle was able to help with your query and we do hope that you would choose to shop with us again in the future! 😊
Kind regards
Brakeburn Customer Care
First time I ordered I got a…
First time I ordered I got a notification a week later to say the product was out of stock.
Ordered on the 29th Nov, apparently dispatched 3rd of Dec but then get a notification on 9th of December to say one of the items is now unexpectedly out of stock , 11 days after my order. Another email today to say the refund could take up to 10 days, at which point they will have had my money for nearly a month. Not at all impressed.
I will say the clothing I did receive is lovely and nice quality but just very slow service as it eventually came on the 10th so nearly 2 weeks after ordering.
9 décembre 2025
Avis spontané
Amazing customer service
Had an issue with an open package when it arrived , emailed customer services and received a prompt reply from Evie , who was polite and efficient and very friendly , new items ordered with no quibble
Highly recommended
9 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Gail,
Thank you for your review!
We're sorry to hear that you'd initially had an issue with your parcel when this arrived to you, however we're pleased to hear that Evie resolved this for you efficiently :)
If there is anything else that we can help you with at all, please don't hesitate to reach out.
Many thanks,
Brakeburn Customer Care
Order placed on 30 November
Order placed on 30 November. No email regarding delivery and no way to check when it will be delivered on their website. Have sent 2 emails and had 2 automated replies saying they will get back in 72 hours. Not good enough. I would like someone from the company to tell me when I will get my order or I would like a refund.
Items delivered finally on 9th December after two emails and successful phone call. Happy with items for the price.
8 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Jennifer,
Thank you for taking the time to leave us a review and we are so sorry to hear about the delay in receiving your order.
We do apologise for the wait time in receiving and we can advise that this was due to a high volume of orders received over the sale period, and therefore our dispatch times were extended.
We understand that delays in any capacity may cause some frustration and we do apologise in advance for this.
We are glad to hear that you since received this order and are happy with your items.
Our customer service team will always be able to help with any queries and provide the best service that they can. If you do have any further queries, please feel free to reach out!
We do hope that you would choose to shop with us again in the future.
Kind Regards
Brakeburn Customer Care
5 Stars maybe 6!
Receiving 5 Stars when everything goes well is pretty straightforward, when things go awry it is a real test of customer service. Brakeburn were excellent in rectifying an error in the order. Timely, and professional. Really impressed. Thanks.
5 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Martin,
Thank you for taking the time to leave us such a lovely review of your experience with our Customer Care Team!
We're happy to hear that they were able to assist you and rectify your order issue timely for you.
If you need any further support at all, please don't hesitate to reach out.
Many thanks,
Brakeburn Customer Care
Minor problem causing me some anxiety…
Minor problem causing me some anxiety and stress. Totally impressed with how it was dealt with and rectified swiftly. Great company and customer service.
4 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Timothy,
Thank you for your positive review! We're glad to hear that the team were able to get your issue resolved for you quickly.
We hope you have a lovely 2026 & if there is ever anything else that we can help you with at all, please do let us know!
Many thanks,
Brakeburn Customer Care
Such a friendly service from Evie
Such a friendly service from Evie! Really quick responses, personalised, empathetic and so friendly. I really appreciated her help. Excellent customer service.
4 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Rebecca,
Thank you for taking the time to leave us such a lovely review! We're pleased to hear that Evie was able to help you resolve your query :)
If we can help you with anything else at all, please don't hesitate to reach out.
Many thanks,
Brakeburn Customer Care
BRAKEBURN 10 STARS
We all have doubts about ordering from online websites especially when its a company that is unfamiliar to us.I have had some seriously bad issues in the past when ordering clothes only to receive garments of very substandard quality and then fighting to obtain refunds plus the hassle of returning the goods.I rarely leave reviews bit today I received two knitted tops from BRAKEBURN of Poole in Dorset at really good sale prices and I'm seriously blown away by the fit ,quality and style of both items.This is a really excellent company and to all those who have suffered at the hands of unscrupulous companies in the past I highly recommend BRAKEBURN who have restored my faith in buying on line.Thank you.
4 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so happy to hear that you are happy with your garments and would recommend us to others!
We are thrilled that you love the quality of your garments and that we have been able to restore your faith in buying online.
We do hope that you will purchase from us again and that we have more items that might catch your eye on our website 😊
Kind Regards
Brakeburn Customer Care
Very helpful Customer service received…
Very helpful Customer service received today from Brakeburn who resolved my query regarding a return.
3 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Jeannette,
Thank you for taking the time to leave us a review and we are so happy to hear that our customer service was able to help you with this!
We do hope you choose to shop with us again in the future! 😊
Kind Regards
Brakeburn Customer Care
Customer service team member Evie
The customer service member Evie has always been excellent if I have had any issues. She has been quick to reply and her messages are helpful and friendly. I feel that she is someone who genuinely cares about the customer.
1 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi there
Thank you so much for your kind words about Evie's customer service, we are so happy to hear that she was able to help!
We do hope that you choose to shop with us again in the future 😊
Kind Regards
Brakeburn Customer Care
Fantastic customer servie
Fantastic customer service and great products. I made a mistake when ordering online but this was quickly corrected by them. Thank you so much
2 décembre 2025
Avis spontané
Réponse : Brakeburn
Hi Tina,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you've been left satisfied with both our service and products :)
If we can help you with anything else in future, please don't hesitate to reach out!
Many thanks,
Brakeburn Customer Care
Poor quality
I received a bag, looked perfect online. On opening it there were threads hanging off it inside and out. Not small ones, seriously bad stitching. I returned it and Brakeburn charged ME for returning it. So I paid postage twice for something that wasn't my fault. I wouldn't order any of their products again. Do their suppliers have any Quality Control?
13 novembre 2025
Avis spontané
Réponse : Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so sorry to hear about the fault with your item.
Our customer service team will be more than happy to look into this further and see if there is any way of getting this resolved for you, if you would like to get in contact with them.
We are so sorry for any disappointment caused and we do hope that we can offer some sort of positive resolution for you.
Kind Regards
Brakeburn Customer Care
What’s annoying about Brakeburn….
What’s annoying about Brakeburn I have ordered goods from the sale paid and waiting for delivery, then they email to say their out of stock on items ordered online.
This has now happened on three separate occasions. Time to change clothing company.
19 novembre 2025
Avis spontané
Réponse : Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so sorry to hear about any disappointment that has been caused.
We are so sorry that unfortunately the items have been out of stock at the time of purchasing and we completely understand any frustration from this.
Our customer service team will be more than happy to look into this for you and offer a positive resolution for this for you, if you would like to get in touch.
We are sorry for any disappointment caused and we do hope that this does not deter you from shopping with us again in the future.
Kind regards
Brakeburn Customer Care
FABULOUS DRESSES
I love Brakeburn dresses, purchased from John Lewis, they are beautiful, comfortable and well-designed - and they have pockets ! The cost is incredibly reasonable. I have bought 2 recently - Lilliput Midi and Grace V neck and have received complimentary comments from friends for both. I would love to buy more but the styles I'm interested in are, unfortunately, made in lighter, thinner material and I've had to return those I ordered. For winter, day dresses, I prefer warmer material. Brakeburn, I look forward to your further designs and if the materials used - in autumn/winter - can be in cord or brushed cotton mix, even better. But, thank you for the two I have !
19 novembre 2025
Avis spontané
Réponse : Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so happy to hear about your positive experience with our items!
We are so glad you love your garments and we do hope that you choose to shop with us again in the future 😁
Kind Regards
Brakeburn Customer Care
Great quality fast delivery
Amazing experience with Brakeburn. Beautiful clothes great quality and arrived quickly.
3 novembre 2025
Avis spontané
Réponse : Brakeburn
Hi Robin
Thank you so much for taking the time to leave us a review!
We are so happy to hear you have had a positive experience with us and we do hope you choose to shop with us again in the future! 😊
Kind Regards
Brakeburn Customer Care
Hit and miss
The clothes are good quality although sizing is a bit hit and miss
I bought several size 14 tops but one was much smaller than the others
I returned it as per instructions using their provided label
Nearly 3 weeks later I still haven’t been refunded
I lost my post office receipt so they say they can’t help, yet the parcel was processed by the PO using their label so this seems unreasonable
12 septembre 2025
Avis spontané
Réponse : Brakeburn
Hi Jill,
Thank you for taking the time to leave us a review and we do apologise for any disappointment that has been caused.
While our returns process is designed to be straightforward, we do rely on proof of postage—such as a receipt from the Post Office—to investigate any delays or issues with parcels that haven't reached our returns centre.
Without this receipt, we're unfortunately unable to track the parcel through the postal system, which limits the support we can provide from our end. That said, our customer service team is always here to assist with any concerns, and we’re happy to look into this further or offer alternative solutions where possible.
We really do value your feedback and will continue working to make the returns process as smooth and reliable as possible for all our customers.
If there is anything else that we can do to help you, please feel free to reach out to our customer service team and they will do everything they can to help further!
Kind Regards
Brakeburn Customer Care
Hadn't received a refund
Hadn't received a refund from a returned item, contacted customer services & was resolved very quickly. Brilliant help with this from Marianna, very pleased & great customer services, thank you so much!
16 septembre 2025
Avis spontané
Réponse : Brakeburn
Hi Laura
Thank you for taking the time to leave us a review of the service that you received and we are so happy to hear this was resolved for you!
We hope you choose to shop with us again in the future and if there is anything else that our team can help you with, please feel free to reach out 😊
Kind regards
Brakeburn Customer Care
Slow time wasting company
Slow time wasting company. Extremely poor process when returning items and the refunding took a month and that was with chasing it up with customer service on several occasions. I won’t be back for more.
13 septembre 2025
Avis spontané
Réponse : Brakeburn
Hi Sharon
Thank you for taking the time to leave us a review.
We are so sorry to hear about any disappointment that has been caused with the returns and refunds process.
All refunds will be issued back to the original method of payment, we aim to process your refund within 5 – 10 working days of your return being received, however in busier periods this may take longer. Once the refund has been processed, this can take 3-5 working days to appear back into your account.
We hope that this has since been resolved for you and this does not deter you from shopping with us again.
Kind regards
Brakeburn Customer Care
Excellent customer service
Ive ordered several times from Brakeburn and have always found their customer service to be fantastic. In my latest order, there was a fault in a garment. They sorted this issue out quickly and with minimal fuss. The clothes are great quality and wash and wear very well. Highly recommend.
12 septembre 2025
Avis spontané
Réponse : Brakeburn
Hi Sandra
Thank you for taking the time to leave us a review and we are so happy to hear that our customer service team have been able to help!
We appreciate your feedback and we are so grateful that this was smooth process in getting this issue resolved.
We hope you choose us again in future and if there is anything else that I can help you with, please let me know.
Kind regards
Brakeburn Customer Care
Very bad communication and no refund
What a nightmare. Never again. I havd returned items and I still keep getting emails asking me if I've received them. I cannot communicate and no refund. Avoid!!!!
8 septembre 2025
Avis spontané
Réponse : Brakeburn
Hi Sarah,
Thank you for taking the time to leave us a review and we are sorry for any disappointment that has been caused.
We can advise that we do aim to have our returns to be processed within 5-10 working days of receiving them back to us and refunds can take an additional 3-5 working days to process back into your account.
Our office hours are between 9:30-5:30 Monday to Friday, and our team aim to respond to your queries within 72 hours.
Our team are always more than happy to help and we do hope that this has not deterred you from shopping with us again in the future.
Kind Regards
Brakeburn Customer Care
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