Despite emailing at least twice to advise I was unable to find their returns on royal mail using their returns link, I received no response. Their company is registered as Trail Treks not Brakebur... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Contacted Brakeburn direct as unable to get last years platform denim sandals. Gabrielle responded quickly and asked me to leave it with her as to whether she could find some. Within a few days she h... Voir plus
L'entreprise a répondu
After waiting three weeks for my delivery and being told It was going to be dispatched by the end of the week twice, my order was then cancelled and refunded as the items had gone out of stock! Shocki... Voir plus
L'entreprise a répondu
I've ordered from Brakeburn before and generally love what I get. This time, nothing quite suited. When I tried to initiate a return with the QR code to link to Royal Mail, I'm told they are not avail... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
British easy-living fashion brand. Womens and Menswear. Hand-drawn prints designed in Dorset. Free UK Delivery on all orders over £60 and Free UK Returns.
Coordonnées de contact
Willis Way 1, BH15 3SS, Poole, Royaume-Uni
- www.brakeburn.com
3,0
Moyen
443 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful Customer service received…
Very helpful Customer service received today from Brakeburn who resolved my query regarding a return.
3 décembre 2025
Avis spontané
Réponse de Brakeburn
Hi Jeannette,
Thank you for taking the time to leave us a review and we are so happy to hear that our customer service was able to help you with this!
We do hope you choose to shop with us again in the future! 😊
Kind Regards
Brakeburn Customer Care
Customer service team member Evie
The customer service member Evie has always been excellent if I have had any issues. She has been quick to reply and her messages are helpful and friendly. I feel that she is someone who genuinely cares about the customer.
1 décembre 2025
Avis spontané
Réponse de Brakeburn
Hi there
Thank you so much for your kind words about Evie's customer service, we are so happy to hear that she was able to help!
We do hope that you choose to shop with us again in the future 😊
Kind Regards
Brakeburn Customer Care
Fantastic customer servie
Fantastic customer service and great products. I made a mistake when ordering online but this was quickly corrected by them. Thank you so much
2 décembre 2025
Avis spontané
Réponse de Brakeburn
Hi Tina,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you've been left satisfied with both our service and products :)
If we can help you with anything else in future, please don't hesitate to reach out!
Many thanks,
Brakeburn Customer Care
Poor quality
I received a bag, looked perfect online. On opening it there were threads hanging off it inside and out. Not small ones, seriously bad stitching. I returned it and Brakeburn charged ME for returning it. So I paid postage twice for something that wasn't my fault. I wouldn't order any of their products again. Do their suppliers have any Quality Control?
13 novembre 2025
Avis spontané
Réponse de Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so sorry to hear about the fault with your item.
Our customer service team will be more than happy to look into this further and see if there is any way of getting this resolved for you, if you would like to get in contact with them.
We are so sorry for any disappointment caused and we do hope that we can offer some sort of positive resolution for you.
Kind Regards
Brakeburn Customer Care
What’s annoying about Brakeburn….
What’s annoying about Brakeburn I have ordered goods from the sale paid and waiting for delivery, then they email to say their out of stock on items ordered online.
This has now happened on three separate occasions. Time to change clothing company.
19 novembre 2025
Avis spontané
Réponse de Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so sorry to hear about any disappointment that has been caused.
We are so sorry that unfortunately the items have been out of stock at the time of purchasing and we completely understand any frustration from this.
Our customer service team will be more than happy to look into this for you and offer a positive resolution for this for you, if you would like to get in touch.
We are sorry for any disappointment caused and we do hope that this does not deter you from shopping with us again in the future.
Kind regards
Brakeburn Customer Care
FABULOUS DRESSES
I love Brakeburn dresses, purchased from John Lewis, they are beautiful, comfortable and well-designed - and they have pockets ! The cost is incredibly reasonable. I have bought 2 recently - Lilliput Midi and Grace V neck and have received complimentary comments from friends for both. I would love to buy more but the styles I'm interested in are, unfortunately, made in lighter, thinner material and I've had to return those I ordered. For winter, day dresses, I prefer warmer material. Brakeburn, I look forward to your further designs and if the materials used - in autumn/winter - can be in cord or brushed cotton mix, even better. But, thank you for the two I have !
19 novembre 2025
Avis spontané
Réponse de Brakeburn
Hi there
Thank you for taking the time to leave us a review and we are so happy to hear about your positive experience with our items!
We are so glad you love your garments and we do hope that you choose to shop with us again in the future 😁
Kind Regards
Brakeburn Customer Care
Great quality fast delivery
Amazing experience with Brakeburn. Beautiful clothes great quality and arrived quickly.
3 novembre 2025
Avis spontané
Réponse de Brakeburn
Hi Robin
Thank you so much for taking the time to leave us a review!
We are so happy to hear you have had a positive experience with us and we do hope you choose to shop with us again in the future! 😊
Kind Regards
Brakeburn Customer Care
Hit and miss
The clothes are good quality although sizing is a bit hit and miss
I bought several size 14 tops but one was much smaller than the others
I returned it as per instructions using their provided label
Nearly 3 weeks later I still haven’t been refunded
I lost my post office receipt so they say they can’t help, yet the parcel was processed by the PO using their label so this seems unreasonable
12 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Jill,
Thank you for taking the time to leave us a review and we do apologise for any disappointment that has been caused.
While our returns process is designed to be straightforward, we do rely on proof of postage—such as a receipt from the Post Office—to investigate any delays or issues with parcels that haven't reached our returns centre.
Without this receipt, we're unfortunately unable to track the parcel through the postal system, which limits the support we can provide from our end. That said, our customer service team is always here to assist with any concerns, and we’re happy to look into this further or offer alternative solutions where possible.
We really do value your feedback and will continue working to make the returns process as smooth and reliable as possible for all our customers.
If there is anything else that we can do to help you, please feel free to reach out to our customer service team and they will do everything they can to help further!
Kind Regards
Brakeburn Customer Care
Hadn't received a refund
Hadn't received a refund from a returned item, contacted customer services & was resolved very quickly. Brilliant help with this from Marianna, very pleased & great customer services, thank you so much!
16 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Laura
Thank you for taking the time to leave us a review of the service that you received and we are so happy to hear this was resolved for you!
We hope you choose to shop with us again in the future and if there is anything else that our team can help you with, please feel free to reach out 😊
Kind regards
Brakeburn Customer Care
Slow time wasting company
Slow time wasting company. Extremely poor process when returning items and the refunding took a month and that was with chasing it up with customer service on several occasions. I won’t be back for more.
13 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Sharon
Thank you for taking the time to leave us a review.
We are so sorry to hear about any disappointment that has been caused with the returns and refunds process.
All refunds will be issued back to the original method of payment, we aim to process your refund within 5 – 10 working days of your return being received, however in busier periods this may take longer. Once the refund has been processed, this can take 3-5 working days to appear back into your account.
We hope that this has since been resolved for you and this does not deter you from shopping with us again.
Kind regards
Brakeburn Customer Care
Excellent customer service
Ive ordered several times from Brakeburn and have always found their customer service to be fantastic. In my latest order, there was a fault in a garment. They sorted this issue out quickly and with minimal fuss. The clothes are great quality and wash and wear very well. Highly recommend.
12 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Sandra
Thank you for taking the time to leave us a review and we are so happy to hear that our customer service team have been able to help!
We appreciate your feedback and we are so grateful that this was smooth process in getting this issue resolved.
We hope you choose us again in future and if there is anything else that I can help you with, please let me know.
Kind regards
Brakeburn Customer Care
Very bad communication and no refund
What a nightmare. Never again. I havd returned items and I still keep getting emails asking me if I've received them. I cannot communicate and no refund. Avoid!!!!
8 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Sarah,
Thank you for taking the time to leave us a review and we are sorry for any disappointment that has been caused.
We can advise that we do aim to have our returns to be processed within 5-10 working days of receiving them back to us and refunds can take an additional 3-5 working days to process back into your account.
Our office hours are between 9:30-5:30 Monday to Friday, and our team aim to respond to your queries within 72 hours.
Our team are always more than happy to help and we do hope that this has not deterred you from shopping with us again in the future.
Kind Regards
Brakeburn Customer Care
Unbelievable …
I ordered some denim double strap mules. They are unbelievable. Lovely shabby chic style but in a classy way, superb fit and very well made. Got them in the sale at an absolute steal. I love them
28 août 2025
Avis spontané
Réponse de Brakeburn
Hi Jane
Thank you for taking the time to leave us a review and we are so glad to hear you love your item!
We will be sure to pass this along to our production and design team 😊
We hope to see you shop with us again in the future.
Kind Regards
Brakeburn Customer Care
Brakeburn offered a prompt and efficient service when dealing with my query regarding a return.
My query regarding a return of unwanted items, was dealt with promptly and efficiently, within 24 hours my problem was resolved and I was reimbursed.
I would not hesitate to use Brakeburn in the future and would certainly recommend them.
3 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Patricia
Thank you for taking the time to leave us a review and we are so happy to hear that our customer service team was able to get this resolved for you efficiently! 😊
If there is anything we can help you with again in the future, please do not hesitate to reach out!
Kind regards
Brakeburn Customer Care
Great customer service
Great customer service. Missing item and refund sorted without issue.
2 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Katja
Thank you for taking the time to leave us a review and we are so happy to hear that our customer service team was able to help you with your refund!
Thank you for choosing Brakeburn and we hope to see you shop with us again in the future 😊
Kind regards
Brakeburn Customer care
Long delay to get your refund
Purchased some cords which were a very disappointing cut and fit. Returned them on 21 August. By 2 Sep still not received my refund. Emailed them who says it takes 10 days to process a refund, then 3 to 5 days for you to get your money back! Why so long? I simply won't bother using them again.
Update!
Thanks for your reply. Even 15 days is too long. Other companies manage it in less time so why can't you?
2 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi there
Thank you for taking the time to leave us a review.
While we appreciate the wait in your refund, we can advise that our returns policy does state that all refunds will be issued back to the original method of payment and we aim to process your refund within 5 – 10 working days of your return being received, however in busier periods this may take longer.
5-10 working days is our standard time for returns and refunds to be processed and 3-5 days is the average time that it can take for the money to reach your bank.
Our customer service team will always be happy to look into your return and refund for you and help with this as best as they can, while still following our policies.
If there is anything else that we can help with in the future, please do not hesitate to reach out!
Kind Regards
Brakeburn Customer Care
Excellent customer service from Marianna
Marianna has dealt with my query and been so understanding, professional and friendly. This communication has given me the confidence to shop with Brakeburn again, exceptional service from Marianna, thank you.
1 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Glynis
Thank you for taking the time to leave us a review and we are so happy to hear that Marianna was able to help with your query.
Our customer service team are always happy to help, so please do not hesitate to get in touch if there is ever anything we can do for you! 😊
Kind Regards
Brakeburn Customer care
The quality is amazing
The quality is amazing. I stumbled across this company when there was a sale on, and have continued to order from here. Everything is of top quality material. Hoodies are thick, t shirts seem to be really long lasting.
1 septembre 2025
Avis spontané
Réponse de Brakeburn
Hi Donna
Thank you for taking the time to leave us a review and we are so happy to hear that you are happy with the quality of our garments!
We will be sure to pass this along to our production and design team and we look forward to your next purchase with us! 😊
Kind Regards
Brakeburn Customer Care
Customer Service is non existent
Placed an order early Aug, no confirmation email with an order number and no response when I tried to contact them. Delivery finally arrived almost 2 weeks on, returned immediately as id ordered an alternative from elsewhere and no refund or confirmation of return 2 weeks later. I logged a complaint via PayPal and received an immediate refund. Will not order from Brakeburn again, appalling customer services which it seems after reading all the reviews, clearly needs improving dramatically. Shame as I love the quality of the clothes but would never order again on line, the faff of sorting refund just isnt worth the stress.
1 août 2025
Avis spontané
Réponse de Brakeburn
Hi Melanie
Thank you for taking the time to leave us a review.
On looking into this further, we can see that your order was placed on the 9th of August and was dispatched from our warehouse on the 13th of August. Following the tracking for this, this is showing to have been delivered on the 15th of August.
We can see that a refund was attempted to be sent back to you by our returns and refunds team, however this was unsuccessful due to there being an open case with PayPal.
We are so glad to hear that you have since received these funds back to yourself and we do hope this experience does not deter you from shopping with us again.
Kind regards
Brakeburn Customer Care
So slow
So slow , I will not bother again . Still waiting for my refund . After 3 emails to remind them .
30 août 2025
Avis spontané
Réponse de Brakeburn
Hi Jane
Thank you so much for taking the time to leave us a review and we do apologise for any disappointment that has been caused on this occasion.
Our team are available between the hours of 9:30am-5:30pm, Monday to Friday. Within our opening hours we aim to respond to all messages within 72 hours, however during busier periods our response times might be a little longer.
We aim to process your refund within 5 – 10 working days of your return being received, however in busier periods this may take longer.
We can see from our previous email threads that we have been in touch and your refund has since been processed.
We appreciate you taking the time to leave us a review and that this has since been resolved for you.
If there is anything else that we can help you with in the future, please do not hesitate to reach out.
Kind Regards
Brakeburn Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.