Brian Dale &Daughter Avis 

94
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

Excellent service from start to finish. Dave was always responsive, flexible when we had to change dates, and really helpful with advice on packing and delivering extra tape and packing materials for... Voir plus

Noté 5 sur 5 étoiles

Choose this firm based on positive reviews. We initially dealt with Dave who was very patient and accommodating as we had to change completion dates on several occasions. 4 guys who turned up on the d... Voir plus

Noté 5 sur 5 étoiles

Used Brian Dale and Daughter based on both best price and recommendation from work colleague; moving date 12 August, 2 vehicles and team of 5. Delighted to report everything went smoothly, the lads we... Voir plus

Noté 2 sur 5 étoiles

Steady on Mr Powell. I have documents stating I have registered and trade marked Dale and Daughters Removals & Storage. Also Companies House clearly shows that I owned Dale and Daughters prior to... Voir plus

À propos de l'entreprise

Informations provenant de diverses sources externes

31 Greenhill Road BIRMINGHAM B13 9SS, 07734548434


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

94 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,6

Tous les avis

(94)

14 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent Service

Brian Dale & Daughter recently did my move and their service was second to none. Dave came round shortly after the initial enquiry to do the quote and provided lots of boxes, packing tape and room labels to help me get started. On the weekend before completion he texted to see if it was still going ahead on the proposed date.
The day of the move, I was informed in advance that they were going to be late due to issues with transport, however when they did arrive they worked quickly and safely, with no problems. The lads working were very friendly and professional.
Once I got the keys, they were there in no time at all and it didn’t take long to get everything off the van and into the specified rooms, they even put the beds together. Their hard work ensured a stress free day for me.
I highly recommend them and would use them again - hopefully not for a long time though!

21 février 2021
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Réponse de Brian Dale &Daughter

Thanks RLS

Noté 1 sur 5 étoiles

They dropped our TV & have not replaced it

They dropped our TV and we heard it happen. They know they did it as they unwrapped it (the others were left wrapped) tv had no obvious signs of damage until we plugged it in. They eventually came out to look, agreed an insurance claim in December and we’ve heard nothing since. My advice is use another company who are honest. This company is dishonest (it took a lot of chasing and persuading for them to admit liability). Dreadful experience. They also quoted us for 1 big van and 1 small van and 5 men. On the day we got 1 big van and 4 men. The men worked hard but had to squeeze our stuff in & at one point they told me they couldn’t fit my plastic garden shed. I moaned and they managed it in the end. All smokes and mirrors with this company, don’t believe what they say!

20 février 2021
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Réponse de Brian Dale &Daughter

Hi Louise
Am truly sorry it’s taken a year to get back to you - in mitigation I came down with Covid the week after you posted - but that’s no real excuse
Insurers can me back to me and said that because the TV did not have any physical sign of external damage it was exclude from cover under their “ mechanical deraingment clause”
Note the cover is second had value cover and if they had of countenanced a claim it would have had 30% or so reduction (model no gave 2 years as the age -and would have been in the iorder of £250 - in the circumstances I am sending you a cheque for £125 as a tardy apology for not getting back sooner
Regarding your comments on the van power and man power - we did have a number of staff off with what later turned out to be colds - I note from my diary I dropped Ben out to you about 1100 o’clock and we did as you say get it all into the van - please accept my apologies and late compensation

Noté 5 sur 5 étoiles

First class!

Faced with a last minute completion date, most companies were already booked up well in advance, however I am so glad I found these guys. They completely put me at ease, from David coming round to give us a quote, providing all the necessary packing equipment (boxes, bubble wrap, paper, tape) plus extras at request, to the guys that showed up on the day to move us.

They are excellent at what they do, swift, super friendly and get the job done.
They reassemble your furniture the other end so we all had a bed to sleep in that evening. They handle your possessions
carefully. There was a delay getting the keys but these guys hung around waiting.

I would 100% recommend these guys if you want a stress free move. Thankyou David and The Team.

18 février 2021
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Réponse de Brian Dale &Daughter

Many thanks Lisa
Good luck in your new home

Noté 5 sur 5 étoiles

Superb service from start to finish

Brian Dale and Daughters moved us into our new family home on 18th December - the last Friday before Christmas. The quote was competitive at first which is clearly a factor but the accompanying literature made me feel at ease with choosing them. Boxes and packing materials were all delivered well in advance of the move. Due to COVID we only ended up exchanging the day before the move - I had kept David up to speed and they turned up as promised on 18th. Bradley and the rest of the crew worked SO hard to get us into the new home and are an absolute credit to Brian Dale and Daughters. They delivered carton wardrobes and were patient with us as we packed up the final bits and bobs and even got us a second van as we had so much stuff to move. The crew were in great spirits through a hard day's work and were pleasant throughout. Moving house is stressful and having the crew on hand certainly removed a lot of that hassle on the day. I would recommend them to friends and family.

5 janvier 2021
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Réponse de Brian Dale &Daughter

Thanks Adrian

Noté 5 sur 5 étoiles

A great bunch of guys

A great bunch of guys! We had Mark & Jack plus 2 others and they were so friendly, incredibly quick and we’re happy souls even while the weather did everything it could to drown them! We would recommend them to anyone. Thanks Dave!

6 décembre 2020
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Réponse de Brian Dale &Daughter

Thanks Geoff !!

Noté 1 sur 5 étoiles

Sub contracted out!

I have rated this company as a 1 as they didn’t turn up for the job as promised.they sub contracted it out to another company claiming they had numerous people off with covid and couldn’t do the job. In the contract we agreed upon they said they would give us wardrobe cartons. The new company did not bring these and we hadn’t packed our clothes up. I called Brian dale and daughters as they were who we had the contract with therefore they should honour that. The man on the phone seemed to think he was doing me a favour trying to find wardrobe cartons which he did not find and we had to move our own clothes in a car. They did offer to put rails in the van and hang out clothes up in the van- I did not want my clean clothes hung up in a van where they could easily fall from hangers and get dirty. They claim workers were off with covid and couldn’t do the job, therefore I don’t understand why they wouldn’t have wardrobe cartons available- if they booked us in for a job then they would be available. My in laws are moving next month, they will not be using this company nor would I recommend them. Stress less moving- I don’t think so

30 novembre 2020
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Réponse de Brian Dale &Daughter

Hi Gillian- am sorry you were not happy with the move . Just to point out a few things -
Firstly you only confirmed the move was definite a couple of days before the date - At that time we had capacity to undertake your move- However on the Saturday evening I had 2 members of our team report that they had to self isolate - one due to their son being in a compromised bubble at school and the other showing symptoms of a cold which later proved not to be covid 19. They both offered to come in but I told them to stay at home. This meant we no longer had the capacity to carry out your move - I spent most of Saturday evening phoning round at least 10 companies to find a firm willing to undertake the move- movers are all very busy due to the stamp duty holiday. Bear in mind we'd been round to see you to quote, dropped off boxes and packing materials and you had paid nothing. Giving the move away meant that we would receive nothing for our work. TRS removals who carried out the work were very apologetic that they didn't have wardrobe cartons - and offered an alternative and time honoured way of moving your clothes- I tried to get wardrobe cartons out to you but am afraid we were on capacity and didn't have the man power. Please accept our sincere apologies and best wishes in your new home.
Regards
Dave

Noté 5 sur 5 étoiles

A first class service

A first class service. The crew of Mike, Isaac and Loz worked so hard all day for our removals. Nothing was too much trouble for them. Very professional and a smooth move for us. Well done and thank you for your hard work.

17 novembre 2020
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Noté 5 sur 5 étoiles

Affordable and professional removals

I was moving on my own for the first time and eager to make it as stress free as possible. This company had an excellent service in easing my worries. They were professional, flexible in these complicated times, affordable, and moved my furniture without any damage. Really happy and would recommend to anyone. Happy to support this small, local company.
And as a bonus, the boxes were collected two weeks later!

12 novembre 2020
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Noté 5 sur 5 étoiles

No other company compares.

This is the second time that I have used this company and I wouldn't hesitate to use them again!
Dave and all of the guys are a great team they all worked incredibly hard from start to finish. They are all very polite and professional and took great care with all of my belongings.

8 novembre 2020
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Noté 5 sur 5 étoiles

AMAZING, STRESS FREE, HIGHLY RECOMMENDED

I dont usually bother leaving reviews but this firm deserves maximum feedback even after a long day it deserves every effort. From Dave's first quote to the last box being placed in our new home I cannot fault them. Dave and his firm deserved every penny of their very reasonable quote. We had to change a date and needed more boxes and neither was a problem. Dave made it work. Phil John and forgive me the young lad who was with them were friendly, professional. Better than I could of ever imagined. Thank you to all of you.

22 octobre 2020
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Noté 5 sur 5 étoiles

Second time of using this company and…

Second time of using this company and second time of having excellent service, they took as much of the stress out of the move as they possibly could, the crew that came were friendly and extremely efficient on both occasions fitting into a removal van a competitor advised we would need nearly twice the size, the price was also extremely competetive, I would have no hesitation in recommending this company

10 août 2020
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Noté 5 sur 5 étoiles

We’ve just used this company to move to…

We’ve just used this company to move to our new home after being recommended by a friend. They were professional and helpful from start to finish. The boxes arrived well before the move so we had plenty of time to get everything we needed boxed up and done in advance. The team really made the experience easy and completely stress free. They were great at getting everything where we wanted it to go with care in our new home. Hopefully we won’t be moving again for a very long time but if we do we’ll definitely use them again.

3 août 2020
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Noté 1 sur 5 étoiles

Don’t believe the initial sales pitch!

We decided to use Brian Dale and Daughter as They seemed a reputable company and got promised that they would “take all the stress Out of the moving day”. We got given an example of how other companies charge to wait if there are any delays on the day and they don’t do this... the price quoted, is the price you pay whatever happens!! What a joke this all was!
The day arrived and the three men arrived with NO PPE during the Coronavirus lockdown despite promising us that they would be fully kitted! They emptied the old house pretty quickly and went off for lunch. Unfortunately, we had delays with getting the keys for the new property (completely out of our control) and the atmosphere seemed to change quickly. We were getting harassed by the three men and constantly made to feel bad about the situation which was already EXTREMELY stressful. Then Dave arrived who gave us the quote and told us that he expected more money for their time. This was really difficult but we were considering paying more.
When the keys finally arrived our property was literally thrown into the new house and stacked so badly that some of the boxes collapsed under the weight and we couldn’t get into the room to begin organising! Our nearly new mattress was dragged through mud and now has stains that I cannot remove whilst our topper has dirty hand prints all over. Countless items of furniture were damaged and plant pots that again were guaranteed to be safe are left with ruined and dead plants.
This company took no care and have left us devastated with the amount of damage caused. Please pay a bit extra to get more that a man (or 3) with a van!!!

25 mai 2020
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Réponse de Brian Dale &Daughter

Leanne /Micheal - I was sorry you were not happy with the move, we like feedback so we can improve our service - However these are very harsh reviews (3 posted under the names Anon/Su Johnson /Sue- on Yell/Trust Pilot & Facebook- why pseudo names ? why 3)) - and they need some qualification.
We waited for almost five hours in the baking heat outside your new address before you came with the keys at 5 O’clock. You asked me would we be charging more- I said “Not as a company but if you can ‘look after the men’ that would be helpful” –You were happy with that your angst was directed at the incompetent solicitors causing the delay. Bear in mind this was the first work for nearly 2 months and the men were unlikely to get home before eight- Our men are our greatest asset.
Your furniture was not thrown into the new property but put in the rooms as labelled the furniture re-erected – this was made more difficult because you stayed in the car and left your partner who had mobility issues to tell us where to put unlabeled items.
On completion at about 7 ish here was a problem with a chipboard strip on an 8 year old IKEA chest, a small scratch on a microwave and a mark on a sword - Whether we apologised or not we took responsibility for their repair - Your partner didn’t tip the men which was his prerogative and understandable.
You were happy with the repairs when I returned 2 and 4 weeks later at no time did you mention other damage. Which we would certainly have sorted had you pointed it out.
I do not feel these are balanced reviews and unfairly smear the reputation of our company.

Noté 5 sur 5 étoiles

Would highly recommend

Very professional, reliable and competitive.

Dave came to see us on a Sunday evening and his manner instantly relaxed us. The boxes were delivered when promised, one month in advance, and you aren’t charged a deposit for them.

The whole experience was stress free and the move went incredibly smoothly.

Thank you to Dave & the team.

23 avril 2020
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