Britannia Hotels Avis 

Britannia Adelphi : The location was great not to far from Liverpool lime street station and another plus had an iron and hairdryer , then it all went down hill , the room was really tiny , the bed well it was so uncomfortable the mattress on one side had lots of bumps and the other side was like sleeping on the floor.Even thou we had a window it was useless thank god for the fan they provided.they didn’t seem to have many lifts for the size of the hotel and we couldn’t even find the stairs and the corridors were so long to get to your room . The bar staff were always on there phones and didn’t seem to really want to be there

Booked this hotel for me and my disabled friend, despite me having my ID and paying their ridiculous prices for a windowless room, they said no because my friend didn't have ID. Which is not a requirement for UK residents. Will not be back. Overall ew.

The Britannia Hotel in Manchester needs a total refurbishment, the rooms are disgusting. They have rust on the baths and showers, paper thin walls, water damaged ceilings, holes in the walls, rooms smell musty and no locks on the doors. I took my daughter who has learning difficulties and the whole weekend she was continuously being asked to provide ID. Dreadful hotel would never use again.

Britannia have a dreadful reputation, but the Clifton at Scarborough is maybe an exception. The staff were friendly and helpful; the room was big, well-supplied with hairdryer, etc; the bed was very comfortable; the sea view was lovely. A couple of downsides: one is that currently there's no proper dining experience to be had. Bar snacks are available in the bar a lot of the time, but I'm pretty certain that the vegetable soup I was served was from a tin - pretty awful really - and the wine also was vile. The other issue was that our second night was straight after Storm Lilian, which I assume must have done some damage because there appeared to be repairs going on for a large part of the night after. They might have had good reason to be banging and shouting in the middle of the night but it didn't make for a good night's sleep. Hopefully just a necessary one-off, but some acknowledgement of it by the staff would've been good. Anyway, despite that, this was our third visit and we'd stay again.

I WAS ACTUALLY CONCERNED FOR MY SAFETY AT BOTH COVENTRY BRITANNIA HOTELS. BOTH LOOKED CLOSED DOWN AS FULL OF ASYLUM SEEKERS. THEY JUST SEEMED TO BE WALKING ARIUND CORRIDORS IN GROUPS. DIDNT SLEEP AT ALL, ROOM FILTHY AND DISGRACEFUL. I STILL FEEL ON EDGE ESPECIALLY WITH THE RECENT RIOTS AND TRYING TO SET FIRE TO HOTELS HOUSING ASYUM SEEKERS. DISGRACEFUL MULTI MILLIONARE TYCOON RIPPING PEOPLE OFF.
AVOID AT ALL COSTS, SAFER AND CLEANER TO SLEEP IN YOUR CAR

Currently stayimg at the grand hotel in Llandudno.. we booked a sea room view which is a lovely view. However cannot get out onto the balcony as it is locked shut. This day and age you would expect WiFi throughout the hotel but no.. a charge of £7 per device is charged for 24 hours.. absolutely disgusting. No smart TV in room either. I have stayed st much cheaper hotels and the service has been exceptional.. this is a real disappointment. Britannia hotels are really getting all the money they can out of thier guests. I will be support independent hotels from now on.. very disappointed in them charging for the basic luxury of WiFi

Really great experience
Big room for a cheap Price
A lot of offers from the hotels, they offeret free plads ect.
Hotel Britannia in Genova Italy

The Clifton hotel Scarborough stayed here with hubby and was impressed with the room, the staff and the buffet style breakfast was fab…. And great value too as you could pick exactly what you wanted to eat. And just put it on your plate. From what I have gathered. This hotel has recently been re-furburbished. We loved it and will stay here again, well done to the staff nothing was to much trouble you have earned this review.

The usual shocking check-in experience I have come to expect from the international hotel, having stayed there hundreds of times over the last 25 years.

Despite a corporate booking they insist the room has not been paid for as they have many times before. It’s late so I just pay it.

Despite my easy acquiescence they insist on getting a mobile number for me for “security purposes “. I refuse on the grounds that they already have my booking and have been staying there for 25 years. Try then call over security who insist i provide it for security purposes . I scribble an unintelligible email address and a random. Mobile number which satisfies them.

There is a reason they have been voted UK’s worst Hotel Chain 10 years running. Never stay there unless your life is in danger and you are put into witness protection. Even then, I’d consider taking my chances with the criminals..
Seriously shocking , dear lord…..

Looking for a hotel for a stay in Manchester Airport the night before our flight, found the Britannia hotels Airport inn website and phoned them to book a room. Just found out that I was charged £1+ per minute for a five minute call. I can’t believe they’re charging a premium rate for their customers to give them money. Now considering cancelling that room on principle.

The burger I paid £15 for was abysmal. Clearly had been cooked hours before. Dry, incerated black. One tiny slice of the outsiide of a tomato, one tiny slice of the White part of a lettuce. Traces of relish. Inside of bun burned black. It felt like the "chef" was insulting me. MEON VALLEY HOTEL, SOUTHAMPTON. Do not eat here.

Opportunistic rip off. Without doubt the WORST hotel I've ever had the displeasure to use.
Normal price at Adamton Country House - £59 per room. We were charged £205. Another guest paid £420. Vastly increased prices but you get nothing better for them.
Breakfast another £14.50 for which you get an inedible cooked breakfast, choice of apple juice, orange juice or water but only dirty water comes out of each of the dispenser outlets. Clearly machine hadn't been cleaned.
Bed surely worse than that found in prison, marginally better than the floor. Additional pillows in wardrobe but without pillow slips. Staff friendly but incompetent.

Stayed at the Britannia grand hotel in Scarborough, yes the main part was nice downstairs nice reception area and bar areas, but rooms were well below average, food wasn’t brilliant and outside hotel was just full of seagull poop everywhere and staff weren’t very useful, wouldn’t supply extra pillow as my friend likes 2 pillows and wouldn’t change towels either not impressed

Booked Norbreck Castle Blackpool for a weekend looked good in the pictures and advertisement. Got there complete opposite room and hotel filthy. My room heaving stained carpet and stained divan blood on duvet mold on curtains hundreds of dead bugs in the lighting fixture feaces behind the toilet wallpaper falling off just skin crawling. Hotel in general same. In the lobby bar and other areas guests vaping in front of security and staff which seemed like it was allowed hallways either smelling of damp vape or cannabis. Complained to britannia hotels haven't even had a reply. My advice avoid company's like this as they're only interested in your money and couldn't care about much else.

STAY HERE AT YOUR PERIL
Disgusting hotel. Took 2 visits back to reception for check-in staff to produce a working key-card.
Room had steamed up/ blown double-glazed windows.
Mould around the window frame and on the window sill.
Plug socket was hanging off the wall, so dangerous and a health and safety hazard.
Bed extremely “lumpy”, as old mattresses always are.
No wi-fi available unless paying extra.
Disgusting poor excuse of a hotel that needs closing down and safety checks completed before re-opening.
An embarrassment to the Edinburgh hotel trade.

Our visit to the Grand Hotel Blackpool owned by Britannia Hotels/ Elite Venue Selection was supposed to be a birthday treat for my mother. On entering room 215 which was sold to us as an adapted room we were horrified to see a small standard sized room that we could barely move around in. My mother is disabled and uses a mobility scooter. It was difficult to get the scooter in because there was no room to move. I had to reverse it in every time. The room was tired and scruffy with scuff marks and dust all over it and grubby marks everywhere. It was grotty and bland and looked like it had not been decorated since it was built. The worst was the bathroom. It had a sink over hanging the toilet so my disabled mother could not sit on it properly which is very dangerous. She could not use the shower that had what looked like a corrugated metal grid for standing on, it was to unsafe and unstable for my mum to use. She was unable to shower for two days while there as there was no properly fixed seat with back rest or side rails just a cheap plastic stool placed which she would have fallen off if she had dared to use it. It was extremely dangerous for a disabled person to use. While I was showering on the second day of our 3 day stay I looked down beneath the shower grate into the tray and saw that it was thick with filthy brown slimy scum. It looked like it had not been cleaned for years. I believe it most likely harboured diseases. The ceiling of this bathroom had mould all over it and peeling paint it was utterly vile and not fit or safe for a disabled person to use. I had to dry the floor with all the towels before my mum could come in as the tiles were not non-slip just standard smooth tiles. The beds were terribly uncomfortable and my bottom hit the base when I sat on it. After two nights on these beds and that dangerous bathroom we decided we could not stand another night in the beds after we both woke with back, hip and leg pain. The window in this room also would not close and seal properly so we had the sound of howling wind all the time with a cold breeze that made my mother feel cold all the time. I took lots of video and photos of this place as proof. It really was the pitts and certainly not a properly safe and adapted room, disabled people should keep clear of this hotel. We left a day early loosing a £112.00. We got a refund of £50 after refusing to eat in the restaurant again, the food is vile processed junk food that is served with grease and burned on top. For £112.00 a night for two people you get to stay in a filthy disgusting dump equivalent to a squat, that does not provide any room service you have to ask if you need clean towels and make your own beds. Trying to complain to the hotel chain is very difficult, I have sent one to the email address that the hotel reception staff gave me but doubt they will reply. They do not value their customers but if you stayed in this filthy sh@# hole
I will never stay in a Britannia Hotel or Elite Venue Selection Hotel ever again. I want a refund for the night we did not stay and compensation for the dangerous room they put us in. If I could score this experience lower I would -0 If you like a nice clean safe hotel avoid this dirty dangerous dump!

Mancheaster the hotel is dirty
No service
No English working ppl

A disaster

Royal Court Hotel Coventry

Myself and two colleagues booked three rooms for two nights, and are utterly disgusted by the cleanliness and general condition of the hotel, plus the awful security!!

Our rooms were filthy on arrival, with hair in the beds, left over beer bottles and cans from previous guests, faulty lighting, and a dreadful smell, not to mention missing carpets and live and dead flys in the rooms! When I complained to reception, the staff member told me rooms are only cleaned every four days, and could not explain to me why our rooms were not cleaned in advance. The customer service team is rude and lazy.

Just when I thought it couldn't get any worse, our van was broken into at the hotel car park, and the security guard on attendance that evening simply said it was a false alarm and ignored us. This happened to three other guests, all of whom received the same inadequate support from the hotel security.

The entire experience has been appalling, to say the least.

Sarah at reception is probably the best front of house lady I’ve ever met. Wonderful, kind, caring and shows empathy too. I can honestly say it was a great experience and you made it feel so much more welcome. Keep up the amazing work

Kind regards
Shahid Z

This review aims to provide an honest and unbiased assessment of the Royal Court Spa Hotel in Coventry, based on a recent stay from 23rd June to 25th June 2024. While the hotel boasts a spa and promises a relaxing escape, the reality fell significantly short of expectations, leaving me with a sense of disappointment and frustration. While acknowledging that occasional hiccups can occur, the frequency and severity of these problems raise serious concerns about the hotel's commitment to guest comfort and security.

Upon arrival, the lack of a welcoming atmosphere was immediately apparent. The staff at reception did not inquire about booking dinner or breakfast, offering no assistance with luggage. The absence of a welcome call within an hour of check-in further compounded the impersonal experience. The room key malfunctioned, requiring additional interaction with staff.

The journey to my room was hampered by confusing signage, adding to the initial frustrations. The room itself lacked basic necessities, presenting a number of concerning issues:

* The toilet was unclean, displaying faecal residue, and malfunctioned. The presence of a hair in the sink and unswept floors confirmed a lack of thorough cleaning. The room had a lingering, unpleasant odor, suggesting a need for proper ventilation or air freshening.
* The bed was poorly made, and the television was inoperable. The iron provided was outdated and malfunctioning. There were no sockets near the bed, and the kettle appeared to have lime scale build-up.
* No evacuation plan or map was provided, and basic amenities such as towels, toiletries, water, tea, coffee, milk, or sugar were absent.
* There was no contact information sheet or local brochures. A room menu or information regarding the bar's operating hours was also missing.
* The staff's demeanor was consistently rude and uninviting. They lacked basic courtesy, offering no smiles, greetings, or pleasantries.

Despite requesting fresh bedding in the morning, housekeeping failed to attend to my room, leaving me to contend with stale sheets throughout the day. This neglect for basic service standards was unacceptable. More alarmingly, items were stolen from my room, leading to police involvement. This incident represents a serious breach of trust and raises questions about the hotel's security protocols.

Communication gaps added to the frustration. Staff failed to inform guests of the bar's closing hours, leaving guests in the dark (literally) with no explanation. Furthermore, the bar itself was left unattended for over 20 minutes, forcing guests to wait interminably for service. This lack of attention and communication creates a sense of neglect and disorganization.

The absence of cocktails on the menu and the poor WiFi and phone signal in the room were additional disappointments. These minor inconveniences further compounded the overall negative experience.

The unmanned reception desk, forcing guests to wait for assistance, and the restaurant's lack of allergen information on their menu items indicate a disregard for guest needs and accessibility.