Britannia Hotels Avis 

Two of our party arrived early, they didn't have funds to pay the bill so I phoned to settle the bill over the phone. They CANT TAKE PAYMENT OVER THE PHONE? sorry... What? The staff member was quite rude and abrupt with me , totally couldn't get my frustration...
Secondly, the room was a double bed and two fold up beds, the carpet her marks, sticky bits and chunks of trod In dirt. The bathroom had other peoples hairs in it, chunks of unknown debris on the wall, including near the toilet, shower curtain was stained, walls were marked, loads of dust, TV was tiny.. there was no hand soap in the dispenser so we had to get from reception...shall I continue or are you getting the idea? I wanted to give the benefit of the doubt given the dozens of awful reviews I read but unfortunately I also had a terrible experience.
Lastly, the website says it's £12/24hrs if you validate your ticket at reception.. I was charged more, despite having validated my ticket. So honestly, just don't bother, they say you get what you pay for but it was worth so much less than what we paid.
AVOID

The most awful experience I’ve ever had. I made a reservation for the 22/11/2024 and the room we were given was in awful conditions, the toiled wasn’t even flushed!!! There was hair inside the bed, and dirty bedding including pieces of food!!. We were offered another room and the room was no much different. We requested new bedding and they were literally thrown to the door! We then decided to change to another hotel as we were not staying in that disgusting place. I’ve been trying to get a refund but they tell me I need to do it through booking.com. I try to contact booking.com and they don’t recognise the stupid pin number THEY gave me. Incredibly unprofessional and useless customer support. Then britannia are saying booking used a third representative for the booking?!? This is just disgusting and no one is assuming responsibility for this. THE WORST EXPERIENCE I’VE. EVER HAD. Not even when traveling through third world countries Ive experience the poor hygiene I experienced here

BEWARE!!! This 'hotel' is a cross between the Cecil Hotel, Fawlty Towers and Prison!

Firstly, I'd like to point out that I don't generally leave negative reviews as I can see the positives in most situations, and I'm a firm believer of 'you get what you pay for'. But, having stayed in some less than desirable dumps around the world, this one is clearly the worst of them all. I'm originally from Bolton, so I was aware of the reputation of this hotel, but as we were only visiting family for 4 days, It was the only one available were we could stay with our dog, and I didn't think it could be as bad as it was. How wrong were we! I'm not sure how it's still operating as I've seen hotels with higher standards closed long before.

Upon arrival, we were greeted by groups of drunk guests dressed in pyjamas, going backward and forth between the bar, the reception and smoking shed at the front of the hotel. We thought it was some sort of fancy dress party, but upon seeing the same thing on each of the subsequent days, we realised this was a normality. The reception area was littered with warning posters displayed on the walls and desks reminding guest about the consequences of taking drugs in the hotel, smoking in rooms and the fines on offer for breach of the rules. We realised at this point that it wasn't a hotel, it was mainly accommodation for homeless, offenders and a small amount of people like us were duped into thinking it was actually a hotel. We shouldn't have checked in at this point but we couldn't find alternative accommodation after a 7 hour drive.

Once the receptionist arrived from their chat with colleagues, we were checked in and asked to sign documents outlining various rules. The reception area and bar looked OK, but as you walked to the rooms, the appearance changed. The doors were painted in a high gloss grey (similar to prison cells doors) and the dreary corridors were littered with empty beer glasses, overflowing bins and warning posters.

The room itself was something of a poor attempt to make a 1970s hotel room appear that it had been updated at some point. Maintenance issues had clearly arisen, but attempts to make repairs had either not been done or attempted by a 7 year old child. Painting had taken place at some point, but there was more on the fixtures and fittings than the walls. Tiles had been replace in the bathroom with mismatched versions. The shower sometimes worked (but when it did, it would either scald you or freeze you, with a shower head that had the same pressure as a pressure washer). There had been some sort of leak from the grab handles on the bath, so plasticine had been used to block the holes. The air con /heating unit didn't function. I attempted to put the heating on but the panel displayed a warning sign to say that it was broken. The bed had springs poking through so we resorted to buying a mattress topper to get through the next few days. Unfortunately, this didn't prevent us from getting a rash.

Fri & Sat night we saw security on. We realised the importance of this after being evacuated due to the fire alarm being set off and being woke again at 2am by a drunken couple physically fighting in the next room.

Even after everything we'd experienced at this point, this wasn't the worst part of our stay! Arriving at my car to head out and see family for the day, I noticed that my car, along with several others had been keyed all down one side. I reported it to reception and asked if we could view the CCTV footage. She refused and said only the manager could access the footage. But, as soon as he arrived, he would take a look and give me a call. I'm still waiting for that call.. I spoke to the receptionist who was on that night, he told me that they knew who it was - it was one of the homeless guys who hangs around the hotel -'he's done it before'. 3 days in and the final response from the head receptionist was to call the Police as they have disclaimers on the car park. I did, but their response was that as it's a private car park, it needs to be dealt with by the hotel.

Bad experience (Britania Hotel conventry)..lodge at the britania hotel conventry for a night,the receptionist that attended to me didn't take his time to find out on there system that I have made my booking before getting there via Agoda leaving me to pay another money..on arrival to the room there was no remote to operate the telly,we called the reception to asked for a remote but didn't get any till I left the next day..the shower was an ancient one that wasn't working..I had to improvise by using the tumbler in the there bathroom to take water from the bath to wash myself..they need to do better with the interior of the hotel...also take there time to attend to their customers..last but not least waiting for my refund of the initial payment i made through agoda to them..

Paid for parking and overnight at hotel, on arrival informed airport transfers would cost us 15 pounds per person each way. Parking is tight so expect dings in your paintwork. Room was not the best and the windows did not close correctly so traffic noise all night. Was only for one night so suffered it. Few days after returning home received a parking fine from Parking eye. Despite having entered reg no in keypad at reception they say there was no record of it and dismissed appeal. Hotel not interested in helping either. Hassle that folk don't need. Do yourself a favour and pay that bit extra for somewhere closer to the airport and save yourself the headache that will follow. Lesson learned and will never be back

Buxton Palace - appalling! Don’t even consider it. Booked on the promise of a pool (required for medical reasons). Told on arrival it was shut. Can people not send texts? Room had a window fixed open and broken facing a main road - told I hadn’t ’booked a quiet room’. A broken window v a quiet room huh? Floor squeeked lthroughout, as if it needed putting out of its wooden misery and allowed to collapse. I actually checked straight out - I’ve NEVER done that in 40 years of extensive travel.
Reception told I hadn’t booked with them - I had! And couldn’t have a refund.
Utterly disgusting. Just spare yourself the pain and avoid them.

Stayed recently at Britannia Newcastle airport hotel. It was atrocious,dirty room and broken curtains ,broken fittings/tiles in the bathroom.. Stupid messages everywhere advising you what not to do ..ie keep the bathroom door closed as the steam sets of the heat sensor...in fact the problem was that the extraction system didn't work ..that didn't matter neither did the shower !, Old bed and one very cheap pillow.. Finally a great overpowering smell of disinfectant everywhere... Staff were cool though..

Room was appallingly badly fitted out, bathroom looked out of the 1900's. Sink in the room tap shut off. Security lousy, the door wouldn't lock until you leant on it really hard. Back pack stolen from within what was supposed to be a secure storage facility, constant lies from the staff about security video footage. I wish there was a lower rating to give this crap hotel.

Grand bursting.folkstone this place is a joke .staff far from helpful .doors with holes wher locks are suposed to be .lift buttons broken dangerous..as for beds and soft furnishings no a fire label in sight,this is illegal as far as health and safety is concerned without what the fire officer would say. Iam going to say that I think this place is a place that needs to be inspected by all the booking agency's

Very bad experience when i stay at britannia airport hotel mancheater i got tickets and management are unqualified people on reception. I dnt want to give a single star on rate of experience

Ive just been to the ADAMTON COUNTRY HOUSE at PRESTWICK with friends, it's a lovely old hotel near PRESTWICK airport, very quiet, but so big you could get lost in it,we had a lovely time there and had my birthday there the staff are really friendly and can't help you enough, especially Lesley (house keeping)and Nathan (chef) who really spoilt us and made our stay great, only downside was when Nathan was on day off food was plain and bland, but a good weekend was had by all,

I have left this review several months. As I complained and as yet had not had any response. My stay was at the Britannia hotel, Southport.
I paid for an executive room and was disgusted with the state of it. The curtains were hanging off the rail. The net curtains were dirty and full of holes. The head board had a nail protruding from it which caught my head every time I lay on the bed.
Worst of all I am disabled and there was only a bath which I was unable to get into. I complained to reception and was told, “ yes the room is earmarked for refurbishing and also we only have so many disabled rooms and they are all gone. We are also full so can’t move you”.. GREAT RESPONSE.
I have photos to prove my points and will publish them soon if I don’t get a response

Once I arrived home on Thursday evening - after 9pm, I realised I had left my charger with three charging cables plugged in to a socket in my room at Britannia Coventry.

I called the reception desk to ask if it had been retrieved by house-keeping. I asked the receptionist to call me with the answer once this had been checked, I was told this was not possible and then abruptly cut-off.

I called back again, to ask why I had been cut-off and could they please call me back with an answer, to once again be cut-off not before being told it was my responsibility to call back.

I then called the sales office - as I was considering staying again next week - relayed my story, and was then once again cut-off before the person who had said that they would call me back could take my full number. To much of a coincidence given the previous attitude.

Is this really the trajectory of customer service at Britannia? I used to stay regularly at the Manchester Britannia, and was always met with very good customer service.

Coventry's approach to a simple request has been dreadful, especially as when you call you are charged at 13p per minute.

For more than 10 years my husband and I have enjoyed Whist Weeks at Heathlands hotel in Bournemouth and have just returned from another enjoyable week there. The staff as ever were friendly and helpful. However, over the years the catering provided has deteriorated to the point now where the evening meals in particular are far from acceptable and not as has been served in previous visits to the hotel.

The hot food was very repetitive. One would expect a menu cycle of at least a week if not two. During the 7 nights we stayed at Heathlands, Pork was served three times, Chicken legs served on three occasions and, as a welcomed change, Beef on the seventh night. In past years steak pies, lasagne and shepherds pie were also on the menu. Why has this been changed? I can understand there may be a need to cut costs but these alternatives would not increase costs. Does the current chief have insufficient skills to cook other foods, does he/she need more training or replacing? Each night a fish dish was on the menu but apart from the Breaded Cod all fish dishes were over cooked. One side of the fillet was very hard either due to over cooking in the kitchen or through being on the servery for too long under the heating lights.

Has the chef been instructed to put on a restricted menu or has he/she decided this for themselves?

The restaurant menu offers Salad as an alternative to the hot dishes, however, this is not really the case! Lettuce, tomato, cucumber, beetroot and coleslaw were available on all nights and on a couple of occasions vegetable salad or potato salad were offered. Only on three days was there anything to go with the salad, twice pate and on one occasion Tuna & Mayo. On 4 of the 7 nights there was no cold dish at all to go with the salad. Again what has happened to the hard boiled eggs, pieces of quiche, mop herring etc, that were available in the past? Without these, the salad as a meal, was not available as advertised. It was effectively only a side salad to go with the very restrictive, repetitive main hot meal. Has the chief been instructed to restrict the menu or has he chosen to do this him/herself?

I am a diabetic and the hotel advertises it offers special dishes for the condition. However, the only sweet offered to me was a dish of plain jelly 7 nights in a row!!! Again what has happened to the fresh fruit, cheese and biscuits etc that used to be offer to me in past visits to the hotel.

I consider your hotel needs to urgently improve its menus, offer a wider range dishes and ensure the chef (s) have the necessary skills. The current standard of food and the menu are FAR FROM THE STANDARD EXPECTED OR ACCEPTABLE.

Awful. Toilet was broken and stools were left for our arrival. Receptionist attitude was terrible. Didn’t seem interested at all.
Very disappointed

I have just spent 5 days at The Prince of Wales hotel in Southport with a few friends and had a fantastic time. The staff were all so helpful and welcoming who, if there was a problem, rectified it immediately. It’s not a 5 star hotel so for the price don’t expect it but it’s made up for by a very warm, welcoming hotel. The Prince of Wales is having a lot of money spent on it refurbishing, but if the rooms that have been done are the standard for the whole hotel it will be first class. Thank you to all the staff.

The hotel Britannia Airport Hotel Manchester was booked as after one night accomodation the car would remain in the carpark until our return from holiday. Having prepaid for breakfast we then found that due to an early flight our meal was a continental and not full english. The 'garage' was almost full and a tight squeeze. On our return we found a large Mercedes parked alongside our car and a 4x4 pickup parked opposite him. I ended up having to pay for the damage to the Mercedes as didn't have sufficient room to leave the parking spot.

I stayed at the Britania in Hampstead. Bar was closed as there was no stock. No room service or a telephone in the room. The staff were not enthusiastic. No restaurant and only a continental breakfast was available for over £11. The room was not replenished with tea, coffee and milk nor did the towels get changed and the bin emptied. Just a really lacklustre experience

Anyone had any parking fines from another site apart from parking eye. Reception was chaos when we arrived due to a very loud wedding and the girl at reception just wanted us out of the way. No reminder to book car in. Contacted hotel 2 times and got fine canceled on 3 time they say they no longer do this service. Gave me email address which didn’t work rang again new email address again still not working. Paid fine as fed up getting runaround. Now getting a text message saying I am owing a fine to HMGov are they sharing information to other companies or sites. This was at The Royal Court Hotel near Coventry between18/08/24& 21/08/24.

A broken lift - that seems to be constantly broken - over the august bank holiday weekend. And a room where the window wouldn’t close. Poor lighting in the room and only a small mirror. No counters in the bathroom so had to put toiletries on the floor. Poor.