Britannia Hotels Avis 

Visited on a Friday and a few friends were staying over night.
We were appalled how our friend, who's in a wheelchair, was treated and was basically forced to walk down to reception as their wheelchair had died and needed access to their room to charge it. They offered no help or assistance.
The hallways were tiny, a pollard is placed right down the ramp to the lifts at the very bottom of the hotel (heading into the restaurant). Not making it wide at all for wheelchair accessible.
I am disgusted that this hotel says they're disabled friendly and have disabled rooms. They do not.
My friend was given the smallest one bedroom room with absolutely no room. The double room was miles bigger and was more accessible for a wheelchair user? How does that work?
Just because they have lifts in and out of the building, does not make them wheelchair/disabled friendly or easily accessible for a disabled person.
Although majority of the staff were lovely, they had no idea how to be helpful and struggled to even work the lift to go outside the hotel.
Be wary if you have a relative/friend with a wheelchair or disabled as this hotel is not it.
It is falsely advertised that it is.

Awful experience. Bathroom was filthy, had bugs, no tissues in box, dirty tiles and bath, no mat. No temperature control in room. Unable to open windows due to ventillation fans. Bar staff made you feel you were an inconvenience. I'm pretty sure I was bitten by something!

I stayed at Bosworth hall for a valentine themed break with breakfast and dinner. The dinner was atrocious, just soup for starters a choice of 3 lots of slop for mains, we had to settle for pork casserole and chips, no carved meat, little choice in veg and dessert was a choice of 3 cakes,worst hotel meal we have ever had. Plus the service was non existent we even had to clean our own table off. This is not good enough for any hotel stay especially a valentine theme, people we spoke to said the food was even worse the previous night.
Breakfast was only ok, when we first arrived it was pouring of rain, the next day I asked at reception if I could check my car registration details to make sure I had entered correctly on checking in form it was only then I was told I should have put my details in the parking eye terminal. Upon saying I was not told to do so on check in they said its signposted outside hotel and I would receive a fine. It was pouring of raining on arrival, the signs are 12 foot up posts and the terminal is not on the front of reception but stuck up a corner, I should have been instructed to use the terminal but reception forgot to tell me, now I have a £100 parking fine notice to pay.
My advice, avoid Brittania hotels, it's virtually impossible to complain the only way I could do it was via Resolver and after 22 days I still have not received a reply.

My 17 year old daughter was travelling through Manchester and I booked her into the hotel in Portland Street. She arrived and was told that because she was a minor they would not complete her check-in. At no point during the booking process was this fairly important policy flagged. It was hidden deep down in terms and conditions. What is so utterly appalling and dangerous is that they let a minor, travelling alone out on to the streets of Manchester with nowhere to stay for the night. Completely callous and irresponsible, without empathy or care for her well being, they kicked her on to the streets of a city she was unfamiliar with.When I rang in disbelief the duty manager told me that I was the one who was irresponsible! The people who did this, who didn't ask her if she had alternative plans, who didn't help her find another room, lack any sense of morality or responsibility. She phoned me in the freezing cold, crying, without anywhere to stay in the middle of city she didn't know. The most inhumane reaction of any hotel I have ever come across. Thank you Brittannia. You are every parent's nightmare.

I contacted Britannia Hotels about a policy issue which I thought unreasonable. The anonymous pen-pusher who responded was particularly unhelpful. I was surprised that a company specialising in hospitality could have such bland and unaccommodating staff. Little wonder their hotels receive such poor ratings when they employ individuals like that.

Norbrek Castle - Blackpool.
Stayed Thursday night then attended a Pontins 48hr Weekender February 2025.
Accommodation - clean and had the necessaries in the room.
Food - good quality and variety.
Hotel - yes dated but it is a big hotel and from what I saw was being maintained.
Staff - all I spoke to were friendly, helpful, nothing too much trouble and polite.
Would I stay here again / recommend - absolutely!!!

This was the worse experience ever was my friend birthday day, as we reached at the place we asked the receptionist what time the swimming pool will be close and been told will be close at 8pm . Afterwards as we reached to the swimming pools and spa session place around 6:20pm they told us is closing at 7pm however they didn’t let us enter saying we’re cleaning now when there is still 1hours left to the closing time. This’s very unprofessional behaviour and not too very nice with their guests. Very disappointed and disgusting also room was soo cold .

Contacted the call centre regarding my booking and had the most helpful and knowledgeable advisor thanks Natasha much appreciated

I use Britannia Hotels regular at various sites all over the country and received a parking penalty because the tablet for entry was out of service when I arrived. Despite appealing to the parking company with a receipt of my stay they chose to continue with the charge and I have wasted lots of time defending this and we are now at an adjudicator. Ive been emailing and calling the hotel in question with no one answering either the email or phone calls. Customer service is an absolute joke.

The hotel rooms have always been good value, clean and perfectly adequate but I cannot recommend this organisation purely because of its absolutely shocking customer service. This whole episode has cost me several hours of my time and £30 in phone calls so far (because the number isnt local number)

Excellent night's stay. Speedy check in, great access to airport, friendly staff, clean room and bathroom, and well heated. Great hot chocolate in the bar! Really good value!

This hotel was a disaster. Dirty rooms, rude staff, and terrible service. It didn’t feel safe or welcoming. Avoid at all costs!

Greatly Disappointed Christmas break at Grand Burstin Folkestone.

Greatly Disappointed Christmas break

Stayed here numerous times over the year and seem improvement and also cut backs. We had a lovely refurbished room, warm and comfortable on the second floor. We did not get any room service during our stay We went from 23rd December to 27th December and the hotel was probably at full capacity.

People were queuing from canteen doors to into the reception 30 minutes before the doors opened.

Breakfast was the best meal of the day by far. Not enough tables to accommodate the amount of people so I suggest sittings introduced. Food was not replaced fast enough.

Entertainment was mediocre. Male singer in ABBA was useless however Amber the female vocal was excellent.

Did not get Christmas day night entertainment due to a family fighting and their children running riot, police were called and they were removed but too late for the entertainment as the singer packed up and went home before even starting.

Christmas dinner was embarrassing. Sandwich turkey meat, and sandwich gammon. (Not cavery) veg were hard and raw, stuffin' so hard it would not cut. Not a Christmas dinner at all.

Bar we were queuing 40 mins to be served in plastic cups. £4 for a pint of coke that was flat. We resorted to use the vending machine in the entrance £1.20 a can, way cheaper buying 2 cans and no wait. Cash too as bar only take card payment.

Many bringing their own drinks in as queuing and prices were disgusting. £25 for a bottle of wine.

All in all I would not recommend this hotel at busy times.

Promised to sort it out make things right but simply ignored my emails and blocked me.

Britannia Hotels you are a disgrace.

Worst Christmas ever! Stayed at Grand Burstin Folkestone over Christmas dinner bed and breakfast. Only good thing was the room was spacious and comfortable. Milk in fridge was 5 days out of date and all lumpy and smelly! Dirty laundry was left in the corridor for three days, food was awful, Luke warm and congealed, entertainment was dreadful and had to queue for forty minutes to even get a drink from the bar!! Never again!!!

Una vera vergogna, albergo gestito interamente da indiani non ho visto una persona anglosassone a Manchester in quella struttura.letti sporchi e scomodi, camera fredda e senza riscaldamenti, coperte all’interno dell’armadio con presenza e tracce di zucchero quindi di mancanza e sporcizia. Non cambiano le lenzuola Negli asciugamani come dovrebbero e soprattutto non rispondono a nessuna e-mail di contestazione nemmeno mediante Agenzie esterne con le quali sono state effettuate le prenotazioni ma ancor più grave non riconoscono nessun tipo di disservizio, né elargiscono il minimo dovuto per sistemare l’immagine della loro struttura.a inizio da Adesso la loro fine di immagine mediante tutti i canali possibili ed immaginabili. Non soggiornare da Britannia Hotel.

Booked Christmas Panto Show which included 3-course meal and entertainment at the Grand Burstin Hotel, Folkestone. What a fabulous evening! The service provided was excellent throughout - special thanks to Gisele, who looked after our group of 8 from the time we booked and throughout the whole evening. The entertainment and surroundings were fantastic - and the 3-course meal with wine included was very good - excellent value for money - what a great evening, thank you.

Nightmare hotel, my boyfriend and I checked in on the 8th of December for a 1 night stay in Britannia hotel Manchester and we had no water.. no water to flush the toilet, use the sink or shower/bath… we went down to enquire and we were told the water would be back on in a few minutes, with no explanation or even a simple apology from the front desk staff, we wasted our time waiting an hour for the water for it to never turn on, we were left to buy bottles of water from the shop in order for us to have some type of a wash after a long day of travelling, we went back down to enquire again and were met with a security guard who told us the water had been out since early morning due to a problem with the pipes, again no apologies or even a solution we were left being told there’s nothing they can do and to “calm down” even though this was a massive problem for us and impacted our trip, we asked why this hadn’t been mentioned to us when we were checking in as we would not have stayed, again no interest in apologising or even being sympathetic to the situation. The next morning still no water until 10am and it was only cold water, I turned on the hot water tap and it was spitting hot air and brown water. I would never ever ever recommend this hotel, we got no compensation or even a simple apology, I would recommend if you’re looking for a affordable alternative the gardens hotel as they are directly opposite the Piccadilly gardens and everything was satisfactory for us on our second night stay on the 9th of December.

Recent 4 night stay at the Aberdeen Britannia hotel with Caledonian coach tour. Our room was really nice. It was clean apart from dust at the head of the bed . Bed linen was clean and fresh. Radiator could be turned up or down according to need. The bathroom was cleanish there was dust between the bath and the wc. There was a bath and shower. Plenty of hot water when we needed it. The shower curtain had rust stains.
The room itself was ground floor so my disability was taken into consideration when booked.
The hospitality tray was ok and we could refill it ourselves from reception as needed. The mini fridge was effective enough for us to put the open milk container ( we chose to buy ) in to keep it fresh.
Food was very good. Breakfast and evening meal was buffet style so we could have what we liked rather than having everything put on the plate. Therefore less waste. The wait staff were extremely efficient, very helpful and friendly.

Wigan- we were very reluctant to stay here after reading previous reviews.
The hotel is under renovation. The room was modern, spotless and comfortable. Heating and shower needs attention, maybe due to renovation.
Food good, a selection of homemade meals including steak pie and a tasty hearty breakfast.

Some staff need to be more communicative , probably because they are understaffed.
Guy on breakfast was chatty and friendly.

Yes, we would recommend this hotel 👍

A absolute joke of a hotel

WORSE STAY IN MY LIFE
MY FEAR IN LIFE IS NEEDLES TO COME TO BRITTANIA AIRPORT HOTEL AFTER A NICE BIRTHDAY TO FIND
USED NEEDLES IN THE FAMILY ROOMS IVE BOOKED HOW DISGUSTING CAN YOU GET ANY OF THE AIRPORT OF MANCHESTER AND BRITANNIA SHOULD BE ASHAMED OF THERE SELF REPERSENTING A DAMAGER TO OUR PUBLIC
It was disgusting we found needles in our room and when we told staff they were laughing about this and couldn't give a damn about it
I want to put a complaint in about a room I stayed in.
On the 16th November 2024 I had booked into Britania Airport Hotel, Palatine Road, Northenden, Manchester M22 4FH.
This was for my birthday, I booked online a standard double room, when I got there they had upgraded me to a family 3 standard room as it was my birthday I was so delighted and thankful.
To then be verry dissapointed and feeling vile, we had dropped our things of in the room and went straight out. We had arrived back into the hotel between 4-5 am in the morning, I had moved a set of draws, to check for a charging plug to come across a used needle. My partner ran straight downstairs explained the situation, they came to check as they were checking the staff were laughing about this situation and talking in there own language and laughing even more. We had explained how disgusting this was as its a used needle that shouldn't be there especially in a family room as if I had brought my children then anything could of happened they laughed again at the situation I asked to be moved room as this point it's past 5am in the morning they moved me from room 805 on the 8th floor to 802 on the 8th floor. We asked the staff to do a check over the room as we don't want to come across another needle or anything like that he moved one pillow and said no needle then started laughing at us again we asked how can this be funny he said we was pathetic all this over a used needle.
So I would like this to go further please as there's drugs being used in your premises, used needles liying about in a family room, and staff were very rude and couldn't care about what is going on in the building. I do have pictures of this and videos. I also have reciepts of bookings and booking numbers. I want a refund aswell please. If nothing gets resolved I will be taking this further. As im being ignore