Britannia Hotels Avis 

Do not ever go to royal court hotel coventry. There is a car park scam in place. Where they try not to let you put your details into the parking reg system. And let their private run car park fine you. It's totally impossible to call them, or appeal. And after 6 months of contacting and physically going in. Ended with fine rising to £215 and ccj. Disgraceful system and service. Should be reported to trading standards

Avoid the Britannia Hotel Manchester City Centre - The worst hotel I have ever experienced for customer service.
Rude, disrespectful staff. If you have an issue you will literally need to stand at the reception desk. I had 2 phones calling the reception area for over 40 minutes while a friend stood at reception watching the receptionist do nothing. Shocking!!! It got to the point where I phoned my friend and asked them to pass the phone to the receptionist. A rude male come to the phone who did not care about my concerns raised and he put the phone down. How an hotel can employ such rude, inconsiderate, unprofessional staff with zero customer service skills totally shocks me. I have raised my concerns regarding this hotel to the MD and await a response.

When I came to my room my card didnt work, once it got sorted I was met with this despicable smell which reeked of sweat and chocolate cake. Tried to open wardrobe but the sliding door came off of its hinges and almost took me out. Took a shower and almost got 3rd degree burns, turned on the tap, water was brown. Bath was also missing a panel which I later found under my pillow. Bed had questionable stains and my legs were hanging off the end all night (I am 4'12). The same night, chandelier fell off the ceiling. Wall colour gave me a migrane. Carpet was off putting. The next day I went for my tea, was stuck on toilet for hours. School came on my third day, kids were running up and down corriders and shouting. Just as they left another one arrived. Heard screaming from other room, when I went to investigate and all screaming stopped abruptly then heard someone drop to floor. Hairdryer exploded and set off fire alarm. Room refused to go under 27°C. Had a 4k flatscreen TV.

Overall, would recommend a stay!

The Britannia hotel was on the other side of the parking outside the airport terminal. It was slightly more difficult to find than I expected, best to use an online map or ask airport staff to point you in the right direction. There are many bad reviews here but I understand the hotel has been renovated.
I monitored the prices for 1 month before my stay but I noticed the lowest price occurred on the same day, just before I stayed there. So I booked.
It was quiet when I entered at 10pm, I had to ring the bell. It took about one minute to get the key. The room was medium sized looked like a typical hotel room, everything was fine and normal. There was a bath and tea/coffee making facilities.
I was extremely tired so I fell asleep quickly. I did notice the mattress was not the best however, but this did not stop me from having a great sleep.
Don't let bad reviews put you off, it's just a typical hotel room!

If you want a down a hotel that`s down at heel and in need of a redec and upgrade you won`t be disappointed if you stay at the Tecarn Hotel Torbay.

The first problem, on the arrival of 50 people at the hotel, was that the lift broke down. When it was fixed it could only carry one person at a time, and it remained in that condition.
My room was on the 2nd floor - not happy

As a single person I booked a single room, I was horrified to find the box room I was given was no bigger than 6ft x 10ft, with an adjoining shabby bathroom. on using the handbasin, when I pulled the plug out the plumbing screeched and dirty water bubbled up though the shower outlet.
The carpet in the bedroom was dirty, accompanied by an equally dirty, stained chair. The TV picture needed correcting and the wardrobe door`s hinge was hanging off.
I have to say though, the staff did get me a clean chair, fixed the TV and wardrobe hinge - all with good attitude.
There is no room service, towels are not changed, bins are not emptied.

Food was utterly atrocious: all food was either tinned, frozen or processed. No fresh fruit or vegetables - if you stayed longer than a week you would probably get Scurvy
The toaster provided at breakfast time, either gently warmed the bread or burnt it black'
Bread rolls, which were the warm in the oven kind were usually dark on the outside and undercooked in the centre.

The bed was comfortable and the staff were amiable.

I wont be rushing back to this or any other Britannia Hotel

Disgusting staff attitude from the duty manager leaving 2 people who had travelled over 400 miles stranded because they refused entry to an 18 year old and a 17 year old because the 18 year old wasn't the parent ! Wish I had looked at the reviews before booking as now I've to fight to get my money back ! Arrogant Disgusting "man" I hope one day his children are stranded without help far away from home! Updated to say this was the Manchester hotel

The room came in a shocking situation. The bathroom is shown in the photo and was shocking. The room was so shocking we were unable to stay. Then, despite promising the refund would be processed the next day, I received no contact for a whole week. After a week I phoned and was told they would only do a refund if I sent my bank details in an unencrypted email. This was not the method that I used to pay and was not prepared to send bank details in the clear to a shared inbox.

They’ve been reported to the information commissioner’s office for their data protection issues

Only getting a one star as there's no option for anything less .
Adamton house country hotel in Prestwick WHY it's allowed to operate as a hotel is beyond me .
Absolutely awful filthy room and hallways.Food was a disgrace little of it and what was there was tasteless. I mean what hotel has no milk at breakfast no cereal.I could go on but doubt I'd have enough room for all the negatives .The poor chap on the reception was nice but I feel he spends his whole day apologising to people .YES it's a budget hotel I've stayed in many budget hotels but they are at least clean and have MILK. .

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I took my girlfriend to the Adelphi for a meal and I was shocked at the food. Nothing much more than pie and chips and it was very much DIY nothing nice or pleasant about it with tables squashed together. It was more like a cafe down the road than the Adelphi restaurant. Disgusting and priced at £15 each. Not even worth £1.50!!
Nice lounge area though to sit down.

Stayed at the Adelphi Hotel in Liverpool in April 2025 with a large group for a work trip — and it was easily the worst hotel experience I’ve ever had.

Rooms were filthy, with brown water coming from taps, no hot water, and flaking paint falling from the ceiling. One guest suffered a head injury after slipping in an unsafe, unmaintained bath — no anti-slip surface, no proper cleaning, no accountability.

Someone entered a room at 3am that wasn’t theirs — and another guest was given a key to the wrong room with no ID checks whatsoever. Massive security failure.
Also:

Soiled underwear left in bar toilets

Broken lifts, leaving guests to struggle up multiple floors

Reception staff were uninterested and unhelpful

All of this was raised with management, along with photos and videos — not even an apology.

This place isn’t just outdated — it’s actively dangerous. Avoid at all costs.

Great e xperience staying at Adelphi Brittania Liverpool the staff we're topnotch especially Lee.Hassan.Anne.Lisa

They ignore emails and refuse to take cash at the hotel in settlement of the bill! I thought cash was still legal tender in the UK. I avoid establishments that refuse cash, so you've lost yet another customer.

Dirty filthy run down! Need i say more?

If you're looking for disappointment, this is the place. Filthy rooms, staff that act like you're bothering them just by existing, and service that’s slower than dial-up internet. Save your money and sleep in your car — it’ll be cleaner and more comfortable.

Omg, take no notice of the photos on the website, the photos are fantastic, but in real life, horror show, dirty, grubby, even the mangeress orders food from a takeaway, if you want drugs dropping off this is the place to go, them people who praise this hotel must be used to living in dirt, staff ok, but didn't feel safe with myself having children as there was guests there who no one wants and were watching my children, ended up sitting in the room all night out the road, just wipe your feet leaving this hotel, mangeress needs to start acting like a mangeress instead of staffs friend

Buxton Palace hotel - just dreadful
Firstly, the room was so small that it was not possible to open the bathroom door fully, which made using the facilities extremely awkward. Moving around the room was impossible unless one of us remained on the bed. The furniture was sparse and inadequate. The view from the window overlooked an unsightly area strewn with rubbish—hardly the picturesque surroundings one would hope for at a hotel in Buxton.
The breakfast offerings were equally disappointing. The food was overcooked and clearly had been left out for far too long. The cheese was hard, highly processed, and unappetising. It was evident that there were not enough staff on duty; tables were left uncleared, with used crockery piling up, creating a chaotic and unpleasant dining environment.

We stayed at the Cavendish Hotel in Eastbourne for a week. 6th to 13th of April, to celebrate our wedding anniversary. It was dissapointing. In need of redecorating and cleaning. The menu was dissapointing. My husband is vegetarian and there was only 1 choice, quiche for 3 evenings, small vegetarian samosas 1 evening small vegetarian spring rolls for 1 evening. More like buffet dishes. I have a gluten and dairy intolerance, so the only dessert for me which was fruit salad every night. No vegan ice cream or sorbet to have. The other desserts every night was cake. I feel anyone coming from abroad would be disgusted. When you go abroad the people are always washing down the floors even outside their shop. The entrance from the car park was filthy! No info about the hotel services or ehat snacks the bar has to offer.Not worth 4 stars.

I would like to have given 0 stars, unfortunately not an option. Never in my life have I been spoken to in such a condescending and disrespectful manner by someone on the end of the phone. Booked a hotel room in Scarborough, confirmed, then had an email to say booking had been cancelled no explanations no help no nothing….but the £150 has come out of the bank! The number called to get to the bottom of the issue was met with one of the most disgraceful and unhelpful people. No care, rude, sarcastic and unresolved issue due to lack of consideration and ability to think outside of the box and unwillingness to help. Disappointed family of 4 with nowhere to go now and £150 down.

Manchester, booked a little last minute get away as we always do come across Britannia Manchester thought it looked pretty. What a mistake that was! Bathroom is so outdated the bath doesn’t turn on properly, no window in the Room no temperature control and a fan which doesn’t work to cool the air down.

Pillows so hard I have woken up with the worst backache ever.

We will never be staying here again the worst £160 ever spent

Visited on a Friday and a few friends were staying over night.
We were appalled how our friend, who's in a wheelchair, was treated and was basically forced to walk down to reception as their wheelchair had died and needed access to their room to charge it. They offered no help or assistance.
The hallways were tiny, a pollard is placed right down the ramp to the lifts at the very bottom of the hotel (heading into the restaurant). Not making it wide at all for wheelchair accessible.
I am disgusted that this hotel says they're disabled friendly and have disabled rooms. They do not.
My friend was given the smallest one bedroom room with absolutely no room. The double room was miles bigger and was more accessible for a wheelchair user? How does that work?
Just because they have lifts in and out of the building, does not make them wheelchair/disabled friendly or easily accessible for a disabled person.
Although majority of the staff were lovely, they had no idea how to be helpful and struggled to even work the lift to go outside the hotel.
Be wary if you have a relative/friend with a wheelchair or disabled as this hotel is not it.
It is falsely advertised that it is.