Britannia Hotels Avis 

Disgusting company Housing illegal immigrants this company deserves to go bust

I wanted to book this Hotel but they have shut down to house illegal immigrant's. Letting down guests that had already planned to stay. If they can treat their Customers like this then they don't deserve my money. I will never book there again.

Making money from migrants, paid for by the British tax payer. What an utterly disgusting company this is. Many of our great hotels of the past have been left to rot because of the drive for profit by this outfit... it wont last for ever [not after the next election] and this group will hopefully sink into the cesspit they have created.

You will never get another penny off me,my family or friends
You should be ashamed of yourselves
I will make as many people aware of what you are doing
Shame on every one of you.

I wouldn’t recommend putting the dog in this hotel booked to go to the hotel with my wife and kids and they have got the ones that came in on the back of a lorry that is attacking our kids and the women and they are staying in this hotel, I wouldn’t recommend Having a legal immigrants staying in this hotel for free.

Misguided management and poor hygiene. Will never return to any of your hotels

Sell outs.
Turn your back on the British People & It's land.
We will never use your services again. I hope you reap what you sow.

Sacked all their staff in one of their hotels so they could move in migrants.

People already booked up, arrived at the hotel and were turned away without explanation.

Undeserving of any custom in the future.

Room 218 at the Palace Hotel Buxton.
We paid £500 for two days including meals and parking. We had planned this for some time as we go to Buxton opera house regularly and have seen the external of the Palace, always wanting to stay there. You will see why we are so disappointed and why we were so upset.

THE ROOM
Firstly, the décor is very tatty and well below standard of a so-called executive (superior) room. (Photo's available). NO EXPLANATION of the very very poor standard of painting etc from the company.

The bed itself was not clean and had stains on both bedhead and bottom. EXPLANATION from the company was that the marks were glue.

The main door into the room was ill fitting and tatty with missed paint around the door stations. NO EXPLANATION from the company

The fan was filthy (Photo's available) EXPLANATION from the company was that it was adhesive and had now been cleaned.

The mini fridge was not secure and each time the door was opened could have slid right off the polished table it was on and caused injury. (Photo's available)NO EXPLANATION from the company.

The window on the bottom was cracked in a few places (Photo's available).EXPLANATION was that the window had to be made and they were waiting for it, they did not say how long they had been waiting.

The room itself was not the one advertised when we booked, it had a small table no dining chairs and the easy chairs were next to the small table at the window, there was no room for the layout pictured. EXPLANATION was that we should have looked at the small print when booking, however we booked direct with them and the advisor did not mention that photo was for illustration only, a poor way of doing business from a supposed 4 star hotel.

The Bathroom
The toilet pedestal was not secure to the floor and moved when lifted or sat on. (photos available)
This was obviously a hazard as well as the flooring not fitting and bunched up could have caused a trip and we were told there was no maintenance available on a Friday teatime to fix it. The décor was again extremely poor with the sealing around the bottom not sticking and paint missed on the door. EXPLANATION was they did not know why the maintenance was not available but nothing about the problems.


The hot water stopped working in the shower on the Friday night, I had a cold shower and was still not working on the Saturday morning so we could not have a shower which again is unacceptable. EXPLANATION We were told by the staff that there was no one available on the Friday again look at the hot water situation.

The dining/Bar experience
The glasses were already on the table for water, one had the remnants or someone’s lipstick on it so we opted for a drink from the bar, which came.
We then had the starter which was shop bought samosas and salmon fishcakes as on the menu, however there was only one fishcake so should have been fishcake on the menu. Surely. The fishcake was accompanied by salad and potato. The potato's were rotten. I did get an apology. EXPLANATION the potatoes were only bruised not rotten ( photo's available). You cannot bruise a potato from inside without bruising the outside, it was the inside that was rotten but they continued to say bruised. An apology but no offer of refund.
We then order two more drinks to have with our main course but they never arrived, when we paid for the drinks, the the docket was still, for the drinks we never got was still on the order board and had not been given to the bar, hardly one star service never mind 3.

After the meal I ordered a simple drink. 1 rum,1 lime shot in a half of coke with ice. There was no one else at the bar, I got 1 shot of rum with 1 shot of lime in a small glass. I then repeated my order, in a quarter glass of coke she poured the other drink in, no apology no smile just a sullen face as if she did not want to be there. I was charged for a half coke but knew it was useless to say anything, I later realised she had the attitude of staff in a tired hotel. Less then a 1* approach and standard. we were due to stay on the Saturday but checked out and had a refund for that day. I wrote a letter of complaint to the customer services as instructed by the manager of the hotel, the customer service replied and said they would not refund anything for the day we had spent there, I then replied saying it was very poor service from them, they then replied saying they would not enter into any more correspondence with me (copies of all mails available). I then searched for head office and was told by them they do not have an executive office to deal with deadlocked complaints which I find astounding , however a helpful person asked me to send my concerns to the PA of directors, I did and they just sent to the general manager of the hotel in question, who offered me an upgrade when i booked again...subject to availability, as if I would ever stay there again,

Booked a room for the 4th October for a special treat for my wife this was booked in March had a email today saying your booking is cancelled.Rung them only to be told we have a big booking and all the rooms have been cancelled.

Truely a vile experience. Basically a doss house. Never again, easily thd wosts ever

Very filthy and I got rashes and bumps from sleeping on their dirty bed. No housekeeping available to clean. They didn't even have clean sheets to give me so I could change it myself. In addition, there was a burnt Cockroach found in my hotel room! Hotel staff are not very competent either. The didn't want to refund my stay either, although I linked evidence (through photos showing the state of their hotel)
Reporting to HSE, and the Local Authority Environmental Health, as well as potentially going through small claims court if their management refuse to refund me.

I would not give thus hotel 1 star but I had to click on it.
I stayed here with my son in March for a two day visit .We had booked a twin room. On the second night I was woken by a man in a suit standing over me. He was wearing a black suit and was of chinese origin.
When I asked what the he'll was he doing he replied a smoke alarm went off.
I told him neither my son or I smoked.
When he realised I wasn't alone in the room he left and came on with another man and when they saw my son [who's a big lad) they said they re must be a problem with the bathroom light and left when my son told them.to get the he'll out. I was awake for the rest of the night.
It was a good job my son didn't have a few drinks on him or it would have turned very nasty.
We had a very early flight the next morning and I reported the incident at reception, the girl seemed surprised and I gave my details as she said she would report the incident.
I have never heard anything back from this hotel despite contacting them several times. Not even an apology.
This was a very serious matter and only because I was getting a very early flight I would gone further there and then.
So be warned , be very careful and do not book this hotel.

Vi har nu været på 2 Britinia Hoteller, som var booket med det selskab vi rejste med. Vi have aldrig selv booket sådanne hoteller. Det første hotel var i Coventry og andet hotel i Edinburgh, begge meget slidte hoteller og meget hårde senge at sove i. Badeværelser er fra en anden tid og trænger meget til renovering. Vi har på vores tur boet 7 forskellige steder og Britania hoteller er bestemt de dårligste vi har boet på. Beliggenheden er meget centralt på begge, derfor 1 stjerne. 🌟

Britannia international hotel Canary wharf...staff don't have very good English. My room had a broken window that wouldn't shut properly. No lever or handle. The kettle in the room was filthy and element was disgusting.Two girls ,staff working in the bar ... don't have a clue .I had asked for carlsberg, the keg/ barrel was empty they decided not to change it , because the bar
was closing soon and could'nt even get me a coffee. . That was Wed night 2nd July. Worst experience ever.The worst hotel. Obviously management don't care judging by all the complaints in the reviews, definitely not 4 star hotel.

Avoid at all costs - doesn’t even deserve one star
Do not be fooled by the chandelier and fancy reception - this is clearly the only part of the hotel of which any money has gone into.
Arrived at 3pm, went to check in with one of the two men at reception. We were immediately demanded ID, with no greeting, smile or any hint of good customer service. Then refused check in as my booking name had been put as Sarah instead of Sara - BY A STAFF MEMBER, who confirmed my reservation via phone. I explained this and showed confirmation email, phone call history to the hotel and bank statement, but was still denied access to my room. After 3 HOURS, I was finally allowed to check in when the staff member owned up to his mistake. I tried talking to the second of the two receptionists, who barked at me that his colleague would ‘deal with me’. I then watched as a clearly nervous and sweet customer tried telling him that a staff member had repeatedly tried entering his room. The customer was shouted at and not believed, despite his obvious fear.
Once finally in the room (windowless), I was hit with a stench of weed - yes weed, the illegal substance. The room was unbearably hot, with broken AC, no window, and a sad excuse for a fan blowing hot air throughout the hotbox. Extremely uncomfortable and impossible to sleep in until I gathered all towels i could find, drenched them in cold water and covered myself to offer myself a small amount of relief. If I wanted to go to a sauna, I would have booked a spa day.
The bathroom was more like a slip and slide, there was no main light in the room meaning no spare sockets for phone charging or anything else as the two were taken up by the fan and lamp (the only light source as no window).
Overall, terrible experience. Horrible staff, horrible conditions, horrible night.

Such a disappointment following a recent stay at your Scarborough hotel. My partner and I stayed in room 2004 on the night of 21st June, as we were attending a wedding on the sunday, when we got up in the morning we discovered there was no electricity in the room. I immediately informed reception, and I was told that the issue was known and was being dealt with. However, the power remained off for the entire morning, which caused significant inconvenience.

As we were due at an important event, we had no choice but to go to another hotel to use a friend’s room to get ready. This was not only stressful and disruptive but also entirely unacceptable given the basic expectation of a functioning room when booking hotel accommodation. Emailed them a week ago to let them know and had no response whatsoever!

Avoid this place at all costs. It’s filthy, rundown and desperately in need of a complete overhaul (it should be just demolish). The corridors reek of sweat, urine, alcohole and damp creating a vomiting smell from the moment you step in. The premises were filled with intoxicated guests, making the environment feel unsafe and uncomfortable. As for the food—it barely met basic standards. There was hardly anything edible available and the coffee and juices were so unpleasant they were undrinkable. We had originally booked for two nights, but the experience was so appalling that we chose to leave after just one. In the middle of the night the alarm went off as allegedly some was smoking in the room- no reasurance from the staff, just nothing. Sadly, there wasn’t a single redeeming quality about our stay. I booked a hotel not a hostel. Stay away at all cost. Its disguisting...
Confirmation number is:367651278
Room: 612
Room Type Family Four Standard Room
2 Night Break with Dinner, Bed & Breakfast

This company is a disgrace. Royal Clifton Southport. It was a break after finishing Chemo of which they where aware at point of booking. Checked in with an early check in to find the allocated room was full of pigeon faeces. Have been insulted with a £12 deduction for a new booking in this filthy hotel. That amount does not even cover the cost of the wasted early check in having to move rooms. Have tried to reach out by a complaint and Facebook it appears they have no interest in resolving. Next step will be environmental health with the images Shame on you Britannia