Britelite Home Improvements Avis 

2 115
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recommend britelite windows because price are heat and company was very helpful and also the installer Geoff and Liam were very tidy also they explain how good the products are which I’ve notic... Voir plus

Noté 5 sur 5 étoiles

Exceeded all expectations. We were initially dubious as they provided the lowest quote. However, their brilliant reviews convinced us to take the plunge, and wow, were we impressed! The installers wer... Voir plus

Noté 5 sur 5 étoiles

They kept us informed at every step, all the trades turned up on time when they said they would, installed the new roof without any fuss and minimal disturbance and mess to us, and the finished job wa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The whole experience was very easy from ordering to install. Everyone from sales to fitter were super friendly, professional and caring throughout. Our fitter Lambi was kind, polite, friendly and tidy... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Installateur de double vitrage
  2. aussi dans
  3. Entrepreneur en toiture
  4. Équipement et installation de conservatoire
  5. Fournisseur de cadres en aluminium
  6. Fournisseur de fenêtres PVC
  7. Service d'installation des fenêtres

Écrit par l'entreprise

Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.

Triple A Rated.

Écrit par l'entreprise

We're commited to our customers.
We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.

Britelite's Guarantee.

10 Year fully transferable Guarantee.

All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
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1 étoile

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A répondu à 86 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(2 115)

236 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

this was a bad experience

this was a bad experience, the wrong door came with the fitter, then he had very poor fitters to assist as he was running late. the door keys did not work well, as although they are now better following several visits I feel that we have not been treated with respect by this company, verging on being called liars as this has been an intermittent problem. would not recommend, in fact I wish I had never heard of them. made what should have been a feel good experience pretty poor

2 mars 2026
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Réponse de Britelite Home Improvements

Hi Christine,

Thank you for your review. We’re sorry to hear about the issues you experienced and understand how frustrating this must have been. Our records show that the key issue has now been resolved, as we always aim to treat our customers fairly and respectfully while resolving concerns raised. We truly appreciate your feedback, which will be considered in our process improvements in the future.

Kind regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Britelite have just completed my replacement windows and doors

Britelite have just completed my project involving the replacement of all the windows (mostly sash windows) and doors in my house, except for the front door and the front garage door. A lot of windows and doors! The schedule for the installation works was three weeks from start to finish - which was kept to. Britelite checked in with me regularly to ask how things were going. Geoff (the lead member of the installation team) and Liam were absolutely amazing - personable, trustworthy, nothing was too much trouble! They worked diligently and hard throughout the working day. I admire their skill and application. Professionals like these two are like gold dust. The windows and doors look amazing - solid, fabulous quality, and very carefully installed. One very happy customer - who has already recommended them to others.

30 avril 2026
Avis spontané
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Réponse de Britelite Home Improvements

It’s fantastic to hear you’re so pleased with your new windows and doors, Juliusz. We’re delighted the project ran to schedule and that you felt well supported throughout, with regular communication along the way. Geoff and Liam will be especially pleased to hear your kind comments about their hard work, professionalism and attention to detail.

It’s great to know the finished result has made such an impact and that you’ve already recommended us to others.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

The service fnew foirrom start to finish was…

The service from start to finish was outstanding

20 avril 2026
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Réponse de Britelite Home Improvements

It’s wonderful to hear you found the service outstanding from start to finish, Margaret. We’re delighted everything met your expectations throughout.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

patio door

Great product, fantastic installer, very neat job done ☑️

27 avril 2026
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Réponse de Britelite Home Improvements

It’s great to hear you’re so pleased with your new patio door, Martin. We’re delighted the installation was carried out to such a high standard with a neat finish.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

The 2 men that carried out work on my…

The 2 men that carried out work on my house were polite hard working and made sure that I was safe the whole time they were working well done to them

27 avril 2026
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Réponse de Britelite Home Improvements

It’s lovely to hear the team made you feel comfortable and safe while carrying out the work, Mrs Rostant. We’re delighted their polite and hardworking approach left such a positive impression.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Window and door installation

Great installations

16 avril 2026
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Réponse de Britelite Home Improvements

It’s great to hear you’re pleased with your window and door installation. We’re delighted everything was completed to a high standard.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

The overall experience from initial…

The overall experience from initial enquiry to final installation went as smooth as possible and would not hesitate to recommend Britelite.

20 avril 2026
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Réponse de Britelite Home Improvements

Thank you for sharing your experience with us. We’re really pleased to hear everything went smoothly from your initial enquiry through to installation.

It’s great to know you’d recommend us — that means a lot to the whole team.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Guttering, Soffits and Fascias - Great Job!

We had previously bought double glazing from Britelite and were so impressed by the quality of their product, the customer service and installation that we chose them to install new guttering, soffits and fascias.
The entire process from start to finish went smoothly and we are delighted with the work. The Britelite staff are really personable and nothing was too much trouble. We will look to them if and when we need any more work done

9 avril 2026
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Réponse de Britelite Home Improvements

We’re really pleased to hear you chose us again — that’s the best compliment we could receive.

It’s great to know you’re happy with your new guttering, soffits and fascias, and that the whole process ran smoothly from start to finish. We’ll be sure to pass your kind comments on to the team.

We look forward to helping you again in the future.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Great experience from the salesman…

Great experience from the salesman right through to the work
Nice to get a job done and be happy with it first time 👍

16 avril 2026
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Réponse de Britelite Home Improvements

We’re really pleased to hear you had such a great experience from start to finish.

It’s always good to know everything came together first time and left you happy with the result — that’s exactly what we aim for.

Kind Regards,
Britelite Home Improvements

Noté 4 sur 5 étoiles

Brilliant replacement windows

Had our windows replaced. It was a very competitive price and the installers (Lambi and a colleague) were professional, hard working, explained the operation of the windows on completion, and cleaned up after themselves. There were two snags that needed resolving (one wrong and one missing part, from the factory), which meant the job wasn't finished for a further week, but Lambi sorted everything in the end. And once installed, the windows look very good! So top marks for the installers and a couple of things for Britelite to consider to make their product even better!

20 mars 2026
Avis spontané
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Réponse de Britelite Home Improvements

It’s great to hear you’re pleased with the finished result, Ged. We’re delighted Lambi and the team made such a positive impression with their hard work, professionalism and attention to detail, and that everything was left clean and tidy.

We appreciate your patience with the snagging issues and are pleased these were resolved for you. Your feedback is valuable and will help us continue to improve.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Easy process from start to finish

Easy process from start to finish,
No pushy pressure as 1st time purchasing new windows.
met all our requirements and very informative.
Fitters were superb, quick, professional and friendly.
Very happy with service and would highly recommend.
All completed within 10 weeks.

15 avril 2026
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Réponse de Britelite Home Improvements

It’s great to hear the whole process felt easy and straightforward, Stuart. We’re delighted you felt well informed without any pressure, and that the team delivered such a quick, professional and friendly installation.

We’re also pleased everything was completed within the expected timeframe and met your requirements.

Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Highly professional and personable

Highly professional and personable. Geoff and Liam were easy to talk to and completed the install (3 windows and the front door) within 4 hours. No mess was left. Other than a slight issue with incorrect door panels, which is expected to be corrected very soon, it all went smoothly.

11 avril 2026
Avis spontané
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Réponse de Britelite Home Improvements

It’s great to hear the installation went smoothly and that Geoff and Liam made such a positive impression. We’re pleased the work was completed efficiently and left clean and tidy, and that everything felt professional throughout.
We’re also glad the door panel issue is already in hand and being resolved promptly.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Excellent Experience

We have recently had new windows and doors installed by Geoff & Liam. They were extremely professional and got the job done quickly and efficiently. We are very impressed by the work they've done and wouldn't hesitate to recommend their services to others.

7 avril 2026
Avis spontané
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Réponse de Britelite Home Improvements

It’s fantastic to hear you’re so impressed with your new windows and doors, Helen. We’re delighted Geoff and Liam delivered a professional and efficient installation, and that the whole experience met your expectations.
It’s great to know you would recommend us to others.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

I am happy to confirm that Geoff and…

I am happy to confirm that Geoff and Liam were very professional. They arrived on time and worked right through without any problems. We also noted that they
cleared all the debris and took it away with them
I can confirm that they left our house wthout any problems at all and we are genuinely grateful.

9 avril 2026
Avis spontané
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Réponse de Britelite Home Improvements

It’s wonderful to hear you were so pleased with the service, Michael. We’re delighted Geoff and Liam’s professionalism, punctuality and thorough approach made the installation smooth, and that everything was left clean and tidy afterwards.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

From start to finish Britelite provided…

From start to finish Britelite provided an excellent service.

Connor was honest and approachable when he came to quote on the work. He provided us with options and recommended the best ones based on both price and aesthetics.

I really appreciated he didn't try to hard sell. We had several other companies quote all of whom gave high quotes only to call a few days later with a much lower quote. Britelite was the best quote we received and their price didn't change while we made our decision.

We were kept up to date with delivery and installation times.

On the day of installation I received a call 30 minutes before they arrived. They worked efficiently and completed the work in less than half a day.

They left the area as clean and tidy.

I would definitely recommend

7 avril 2026
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Réponse de Britelite Home Improvements

It’s fantastic to hear you had such a positive experience from start to finish. We’re delighted Connor’s honest and helpful approach made the initial process comfortable, and that you felt confident in both the options and pricing provided.
It’s also great to know the installation ran efficiently, with clear communication throughout and everything left clean and tidy. Your recommendation means a great deal to us.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

I had replacement French Doors and…

I had replacement French Doors and windows installed. Very happy all round. Build quality is very good and install was excellent, great attention to detail.

6 avril 2026
Avis spontané
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Réponse de Britelite Home Improvements

It’s great to hear you’re so happy with your new French doors and windows, Terry. We’re delighted the build quality and attention to detail during installation stood out and delivered such a positive result.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Excellent quality and priced sensible…

Excellent quality and priced sensible at the original quotation without ridiculous discounts being applied. The process from quotation to completion of the installation was well organised

24 mars 2026
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Réponse de Britelite Home Improvements

It’s great to hear you were pleased with the quality and found the pricing clear and consistent from the outset, Alan. We’re delighted the whole process from quotation through to installation was well organised and straightforward.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Britelite were very professional from…

Britelite were very professional from the start, with the Surveyor's visit, fixing the instalation date and actually fitting the window.
All staff - whether administrative or professional - were very helpful and polite.

30 mars 2026
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Réponse de Britelite Home Improvements

It’s great to hear you experienced such a smooth and professional service throughout. We’re delighted every stage, from survey through to installation, was handled efficiently and that all of our team made a positive impression.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

I highly recommend Britelite

I highly recommend Britelite, the whole experience from start to finish. Stafford who advised initially and with the quote, and then Josh and Ernest with the installation. I can't fault them. Also Courtney who helped with some post installation questions and managed to send a wonderful person to resolve everything very quickly. Plus the surveyor - really thorough and knowledgeable. I'm so glad I went with Britelite

30 mars 2026
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Réponse de Britelite Home Improvements

It’s fantastic to hear you had such a positive experience from start to finish, Lucy. We’re delighted Stafford, Josh and Ernest all played a part in delivering a smooth installation, and that Courtney was able to support you so quickly afterwards. It’s also great to hear the surveyor’s thorough approach made a difference.
We’re so pleased you chose Britelite and that everything met your expectations.
Kind Regards,
Britelite Home Improvements

Noté 5 sur 5 étoiles

Excellent windows!

Excellent windows!
Service has been brilliant from enquiry through to installation, would highly recommend.

30 mars 2026
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Réponse de Britelite Home Improvements

It’s wonderful to hear you’re so pleased with your new windows, Laura. We’re delighted the service was brilliant from your initial enquiry right through to installation.
It’s great to know you would highly recommend us.
Kind Regards,
Britelite Home Improvements

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