Bunnings Warehouse Avis 

Bunnings westgate has the worst service. Staff never want to help or dissapear when they see you. Innexperierienced. Phones ring and you'll wait forever and nobody ever answer. Back to Mitre 10 I go

Trailer Hire – Mt Roskill Branch

This was a long, drawn-out process. After waiting in a 15-minute queue, the over-zealous Q&A paperwork for a four-hour hire felt excessive and unnecessary.

It took two attempts for the staff member to enter my details into the database, as the system didn’t save the first time. While trying to stay positive, I was then informed that I couldn’t pay with cash because the machine was down. Hmmm… okay.

I was then told I could collect my trailer — and unfortunately, this is where the experience went from bad to worse.

A reluctant, snarling staff member with an untidy dress code shuffled alongside me. There was no attempt at pleasantries. He unlocked the trailer, dropped it down, glared at me, and walked off.

I may be a bit old-fashioned, but as a female customer who doesn’t tow trailers often, it would have been appreciated — and frankly expected — for the staff member to ask whether I needed assistance lifting or hitching the trailer. Instead, I received a small grunt and his shoulder as he walked away.

As a result, the trailer was not hitched correctly and came unhitched just five minutes down the road. This was both unsafe and extremely frustrating, resulting in more wasted time.

Suggestions for the Trade Service Management Team:
• Additional staffing support is needed at the trade service desk
• Streamline the trailer hire process to improve efficiency and reduce unnecessary paperwork
• Reduce workload pressures to minimise queues and allow for better individual service
• Staff appraisals are clearly needed, with a focus on professional conduct, customer service, and a reminder of Bunnings’ core values

I know that most staff members at the Mt Roskill branch do their best to be helpful and provide positive customer interactions. Unfortunately, one individual within the trade desk team is actively undermining the professionalism and great work of others.

To management:
I hope this review is taken constructively and leads to meaningful improvement.

Beware of Bunnings marketing. Went into Bunnings Palmerston North yesterday to buy washing machine powder. Big sign hanging over the boxes said $39.49. I picked up a box and went to the check out. Apparently there were two 6kg boxes inside the box I had, so the price was to be double! I went back to look at the sign. Little print on the top of the big price sign does say 6kg. I should have read it but it’s partly obscured by the shelf above and the product was set up to make it appear that that price was for the boxes underneath. Not impressed by your marketing tactics Bunnings.

Timber guy came from Zambia is a asset to the store ..

Bunnings Whangarei has to have the WORST service at the check outs. Why you may ask? Because there is NEVER ANY checkouts open and this includes during the weekend! The lines go right to your damn nursery entrance!!
If you think its a one off you will be mistaken! The aisles are crammed full of trolleys with unpacked stock on it. Theres ALWAYS 2 people at the return desk and only ONE person serving and the poor bugger stuck behind the tool counter!

Where the hell are the managers who are supposed to manage these situations? Hiding away in the office? Down at KFC or Mcdonalds having a sneaky snack?
Get on your shop floor and do something about it.

You have a handful of staff that know their stuff in the aisles but it becomes tarnished by the lack of service at the damn checkouts!

Oh and another thing. Sort your trade yard roster whilst you’re at it. The amount of times ive been in and waited more than an hour for a cut is a complete JOKE!

Maybe go spend some time down at Mitre 10 and observe what they are doing right. They have checkouts open, people in the aisles greeting and offering help. And a service desk that runs like clock work.

Funny that. Your guys old big boss Derek works there now. Common sense must have packed its bag when he left.

I normally favor Bunnings as they tend to be slightly cheaper than Mitre10, but every time time I shop at the Constellation Rd branch I'm always disappointed, never ever enough checkouts open and now the "self checkout" is completely closed. The staff especailly the young ones are in a word useless, lazy and a never bother to lift a finger to help. It's sad I remember when customer service existed. Mitre 10 Albany is better these days they used to be terrible, I might just shop there now and pay the extra.

Orders placed successfully , but cancelled by Bunnings several minutes later. Emails sent to costumer service were not replied to.

Ordered a kitchen pack on 21th Nov in Riccarton Bunnings, by the contract it should be ready by 7-10 working days, on 28th Nov, received a message saying the order is ready to pickup... on Dec 3rd I ripped my kitchen off, organized builder, plumber and electrician working together for it, then when i came to Bunning picking up the pack, i was told the counter top need another 2-3 days!... After another 3days, that's today, i drove to bunnings asking to counter top updates, and then I was told again the counter top need another one week!!! Holy moly,, my kitchen has been in big mess for 3 days already,,, and needs to wait at least one more week!! Nobody told me that the cabinets and top are split to arrive,,. very unpleasant experience..

BUNNINGS TAKANINI DO BETTER!!!!!

Called to see if someone could confirm if they had stock of something in there store. This girl I spoke to told me "No we don't have this in stock, the 1 vanity we have showing in the inventory is the display".

I then came into the store and found 1 vanity on the floor. If you don't like your job or lazy to do your job, find another. Don't just say what you "think" is right but actually walk and confirm.

6:15pm went to Bunnings Botany pickup an item went pay, all the self-checkout closed, one vacant looking staff crossed her throat indicating check outs closed?
One girl at the tool's checkout with a dozen people in the queue & the other checkout at customers returns with a queue of fifteen people. Why were the self-checkouts closed with about twenty Bunnings staff walking around ay 6:30pm? Useless!

Nice to get an $85 parking ticket whilst parked inside Bunnings Trade because I was shopping for too long.

Bunnings in Porirua have a good range of stock and good prices but their customer service is very poor. The checkouts are either closed or there is nobody serving. To buy something you have to join lengthy queues at the paint desk or information desk and wait behind others returning goods. It takes a long time. Meanshile down the hill at Mitre10 Mega you get a better range or goods as the same prices with excellent customer service at the checkouts.

Don’t expect too much. Some of the staff are woeful with their knowledge and even basic customer service. To be honest I couldn’t wait to leave. Some of the prices are good but compared to my visit to Mitre 10 yesterday this was like light and dark.
Look to Home Depot in USA for some inspiration. Maybe time to cull some of the underperforming staff.

Bunnings (Canberra Airport) scores a 'fail'. in early 2025, I went to buy a simple cloth covered cardboard folding storage box called Clever Cube 330mm x 330mm x 370mm. Shelf price $5.48. I'd bought them before for less at Bunnings and nearby IKEA. At the checkout I'm advised the price is $15.

Three staff and Store Manager try to convince me that 2 long display shelves have the wrong prices and items. Their theory: customers moved the items! Seriously? When I suggest that there's a glitch in the computer system they said, 'No'. $15 is correct. Manager offers me price of $10. I declined, advising him I could buy similar at the nearby IKEA for $4.00. Any apology from Manager or his staff? No.

Time passes and in September 2025, I'm asked to provide customer feedback. Operations Manager for the Store follows up with an email, asking for my mobile number. I email back the number. Result? it's a month later, there has been nothing, zip, nada, zilch, zero!

Postscript: 21/2/26. Still nothing from Bunnings and the shelf price is still $5.48

Took my payment and instantly cancelled the order. No explanation. I was given wrong number 2 times. I was promissed to get call back with resolution. Just ignorance.

Thought I would try a different suppler from my norm M10, bought something online for it to error out, get charged and held funds for 7-10 days, If I ran my biz like that I would have no clients. fastest account removal and reorder from m10 I have ever done lol

I am a Bunnings trade customer, was recently at the Mt Maunganui store to buy a heavy duty table saw, I was told there are non in stock, but The Rotorua branch has one. I was also told by the tool room manager, "buy this one online and they will ship it freely to the Mount store". Despite 3 phone calls and 2 emails to ONLINE sales over the last 4 days, the saw is still in Rotorua . Seemingly nobody cares OR maybe it is company policy once they received full payment. From now on I will think twice before buying anything from this company again.

Went to purchase a replacement Lockwood digital lock from Riccarton that said was in stock, was directed to 3 different locations within the store by staff who were unhelpful and had zero product knowledge. One even rudely suggested I was looking on the wrong website. Suffice to say I never found or purchased what i went there for and went and purchased from Christchurch locksmiths who was helpful and had excellent product knowledge.

I have been in 4 times trying to order a product, each time there have been no staff able to help. Made an appointment and arrived to be told to wait 30 minutes as he was on a break. Staff member was very good when available. They need more trained staff.