Bunnings Warehouse Avis 

Staff unwilling to help, lack knowledge and are rude.

Picked up tools and soil. Everything in stock, staff were helpful. Checkout line a bit long.

After years of in-shop buying from Bunnings, and only ever having the best of customer service for both purchases and warranty issues, there appeared to be no reason not to purchase using their on-line tool for a product that was not a stocked item – wrong!
The initial on-line sign in and purchase was very simple. Order accepted, money taken and confirmation order sent – done – although, no, it wasn’t done. 5 mins later receive and email cancelling the order due to “an issue processing your order, apologies for any inconvenience” and the money taken would show as a pending transaction and “should be released within 7-10 days”! Further followup was not forthcoming from Bunnings and took 3 phone calls and 2 emails (still waiting for something more robust than “Your request (email) has been received…will be in touch within 1-2 business days”) – sounds like the start of a Tui ad! – to finally speak to someone, however, no further information was provided on what/why this had happened.
The pending transaction has finally been reversed and removed – 5 working days. Interesting how a company like Temu, handling millions of transactions, can do a reverse transaction within around 5 mins. Apart from no formal/information response from Bunnings, they also haven’t been in contact to see if another order for these goods was required! This order has now been done through a reliable retailer.
Poor show Bunnings.

I bought a Victa straight shaft line trimmer, supposedly a new product line, I used the machine twice, the machine would stop spinning the head, at full revs for no reason, ( junk ) motor was at full revs, the machine has a 2 year warranty, I took the machine back and requested a refund ( CGA Act ) states if a customer requests a refund, then a refund must be given, Bunnings refused to honor this, and then had the gall to say, I damaged the machine, they also demanded I pay for repairs, after words, they gave me back the machine after 6 weeks in repair, with no refund, the machine will now be given the flick, Bunnings staff have been obnoxious, too lazy to call back, and been ignorant of Consumer law in NZ, I will NOT buy from Bunnings if I can do so.

On the 4th August 2025 I called Bunnings Riccarton chch about buying some fence palings it took 15 minutes for someone to answer the phone she transfered me to building supplies where no one
answered my call! So it bounced back to the girl who then transferred me to the manager of the building supplies department when he answered the phone I told him I wanted a price of some fence palings size 150x12x1800 he said point blank well ( I'm on lunch right now! ) I said umm I have been waiting for someone now for 20 minutes to get a price and im not calling back because your on lunch ! he really didn't want to help me I got the feeling customers are not important at this businesses he was very very rude and he just didn't want to help me what so ever!! He sounded so put out that he had to go to the building supplies and get me a price on fence palings!! Once he found out the price and told me he just hung up the phone he didn't ask me if there's anything else I needed or anything no goodbye nothing!! He was
in such a rush I couldn't even ask any other questions!! So with this very bad service I wont be shopping at Bunnings ever again I will be doing all my shopping
with Mitre10 from now on!!
Highly disappointed to be treated in this manner your workers need to realize it's your customers who pay their wages!and great customer service matters!

Well 20 mins and number.ee

I am rather over going in to Bunnings Invercargill to buy wood pellets for my fire only to get there and and find out they have none. This has happened many times and it’s a 60 km round trip for me. You would think in the middle of winter their stocks would be up and should never run out!

Bunnings did not get my online order right I was missing an item and when I confronted them about the online order at the Gisborne bunch of bunnings They were convince that had the items included but I had the order number and the email with the list of items I was invoiced for They however eventually came to the conclusion they did make a mistake I eventually got the item delivered to me I most definitely will not be ordering from bunnings again or dealing with them again

Spoke with Dan this afternoon who is on the customer support team. He was very helpful, professional and quick to solve my issue in regards to a refund as Manukau bunnings did not have my item in stock so thank you so much Dan! much appreciated.

After Bunnings asking me for a review I did so and because it was a bad review they didn't publish it and refused too.
I put an honest fair review and they refused to publish it

Bunnings Rotorua NZ used to be a good store , obviously the management of this store has fallen down big time , staff issues , stocking issues , click n collect products not showing online even though you have them in store ,lack of front line staff on checkouts , you have self serviced checkouts that are hardly ever open , what's the point in them ? , long queues at checkouts as limited staff on front line duties , I myself have had a basket of stuff , got fed up of waiting and chucked it in a trolley and walked out and gone to Mitre 10 which was a professional, courteous and much more fulfilling experience.

Don't know what has happened at Bunnings Rotorua NZ but as a business you are failing your customers big time .

Kind regards .
Tim .

A warning to prospective online purchasers!
The delivery of online purchases from Bunnings is extremely unreliable.
A parcel was addressed to a NZ Post parcel collection facility. They don’t deliver to those ( this is not disclosed at the time of purchase) so it was delivered to my home. I wasn't there so it was left outside - essentially on the footpath of a city street. Predictably, it was gone before I returned home. It is all my fault, apparently!
I will not be shopping with Bunnings again.

Online products are never available, you guys make people chase their tails as it’s not our fault you don’t know how to count your stock as what’s available and what’s not. You guys are terrible service I would not recommend this to anyone, I would rather go to mitre 10 !!

So I made an online order last week picked up the parcel from our local agent, not sure why I was home all day…. Pick it up thought this box is rather light got home and guess what guys empty box all that was in the box was the instructions. I was pissed off asf so ring up Bunnings they’re going to send another one which I won’t get till next week. So moral of my dilemma don’t purchase online from Bunnings go instore and the good thing my nearest store is 30 minutes away in Whakatane.....just thought I'd add a bit more I spoke to one click and collect person she spoke to another person what for beats me and then a Indian lady spoke what can I do for you? I tell her I'm not repeating myself like good grief Bunnings do better thankfully another product I bought will be delivered hopefully not empty this time....who ever packaged my order why didn't they check it before sending it away I don't know maybe they had a bad day doesn't mean they have to send me nothing doesn't add up and I'm pretty sure I heard some laughing in the background well better not be otherwise....yea I'll leave that to your imagination

I Recommend Bunnings because of the quality of Tools and prices are reasonable.So go check them out well compared to miter10 Bunnings all day

Today I wanted to buy a scrap piece of gib trim that was on the shelve. They sell them as 3 meter pieces for $16. The piece was only a meter long. The store manager told me that he can’t price it! It’s against store policy. He told me that they will throw pieces like this in the rubbish. I told him that this is not good for the environment and the store or the customer! I only need a short piece but they rather throw it in the rubbish than selling it. What a stupid store policy! Now I am going to get it somewhere else!!

In Bunnings Rotorua, if you need something and know where it is great. If you need to ask the useless staff then don't waste your time, rather go somewhere else. I've been to the store about 7 times to order something that's a special order, there is just NOBODY, the 3 staff hanging around that area are just talking and on there cellphones. ABSOLUTELY USELESS. Bunnings please wake up you loosing millions.

At Bunnings in Petone you can find a wide range of solutions for the DIY enthusiast, except client service! That's right, don't expect prompt service when you're looking for something specific or even some advice. Late afternoon weekdays are the worst... groups of young staff that group together seem to forget the purpose of them being there. I often find myself pacing the isles looking for help. And when you go to the info desk to call for help someone might respond, albeit without much useful knowledge of the topic. When pricing & product range is toe to toe with Mitre10, perhaps service should be your priority!

My in house experiences have always been ok,BUT their website is the slowest most user unfriendly piece of $@/× Ive ever encountered.I have quite a drive to get to my nearest Bunnings store,passing a Mitre10 on the way,but I won't be doing that if I'm not sure that Bunnings have what I want

Burnings Petone refused to refund bolt down kit by saying purchasing has been over a month and package damaged, but assembly service arranged by you was 1 1/2 month delayed, and the condition of package was what it was (to my hand). Over charged me delivering fee by $49 compared with the original quote. I did not check it when paying with other items at Burnings.