Bunnings Warehouse Avis 

The plants in the garden center are infested with spider mites. The staff acknowledged this when I showed them, and after I asked them to give the plants I intended to buy a quick spray with insecticide so I don't spread the infestation to the rest of my garden, they refused, and said they will need to get approval from a manager, and there was no manager available and they didn't know when the manager would be back.

I asked a second staff member separately, and got the same response. It's disgusting they are willing to sell plants that can infest the whole garden and aren't willing to do anything about it. When I called to complain, I was left waiting on hold for over 15 minutes before giving up.

They don't care about their customers at all, and I will make it my mission to let everyone I know to avoid Bunnings.

I went to the Bunnings WestGate branch to hire a UTE for picking up cladding urgently, as we were missing a few pieces for the next day inspection.

We clearly explained the situation, but the Bunnings WestGate branch information desk staff, Jessie and another staff with boy-style haircut lady, made the process as difficult as possible. It took about 45 minutes to book (again) it after we already booked online. They had no smile and showed no compassion at all.

We missed the pickup window. I'm really upset about the whole ridiculous situation. I fed back to the Westgate store more than 2 weeks ago, no response at all. Guess they don't care much at all.

Horrible experience with a bunch of judgmental and racist people. Avoid going there! Mitre10 is better by miles. I always had a good experience with helpful staff there.

I went to Bunnings on 27/2//2025. What s pleasant day - Logan standing there with his very kind smile, you feel welcome in his presence. what a kind warm person - professional. Thank you Logan. Then I went to the tool department. A very kind young man Eckard Niemand treated us with respect and explained the tool we bought with outstanding knowledge. Very well mannered person. Then to the timber cutting section. There was ben. With a smile like that and his respectful way just made my day a kind visit. With staff like these thee men Bunnings can be proud.

Bunning have no respect for people with disabilities and parking they don't leave room to get out of the vechile when in a wheel chair the space is not wide enough and the have the gas bottles cage right on the line and other ones the have tool boxes or pallets of wood. Federal laws state that there should be enough room to get disabled people out and use their wheel chair but bunnings don't care they laughed at me and said park away wheres there room and weekends the sausage sizzle is right at the door taking the space needed for people with disabilities. Bunnings is about profit not customers they need the federal government to come in and inspect there carport and size of the parking bays. 2 car spaces for disabled drivers is not enough

They help make living in Tuai Village possible. Thanks for the candy :)

Trying to buy a product, checked online and states "in stock" travel to Bunnings Mt Maunganui, none in stock, there isn't even a place for the product on shelf. Staff tell me there's 12 in stock, but don't know where, told 6 in stock in Rotorua, Ring Rotorua to confirm as its an hours drive, after over 5 minutes on hold with no one picking up in the electrical section, I leave my number for a call back. 2 and a half hours later still waiting for a call that I doubt that the staff member can be bothered making. Customer Service is Dead.

A staff member named Peter at the Silverdale store behaved in a rude belligerent manner this morning, almost damaging my vehicle at the trade exit.
I would definitely choose to use Mitre 10 in future.

Great Experience with Click & Collect at the Hamilton South Branch. I made an order for window film and it was ready really quickly - the collection process was easy. Nobody was at the Click & Collect Counter so we just went to the normal counter.

Click and collect order, when ordered it stated ready for pickup in 2 hours.
48 hours later I am still waiting fir them to get 2 products down from the high shelves.
Just been into the store and the product is on the floor, but still have to wait for the same product to be brought down from high shelves.
Paid $7 for click and collect, could have purchased same products on same day.

Another example of this company's poor customer service standards and b##lsh#t pricing policy.

I went into the Glenfield store earlier today to pick up a DeWalt Cordless Sander. It has been retailing at Bunnings for $526 for month now and just yesturday I noticed The Toolshed had it on special for $484.88. I decided to give Bunnings a chance at meeting their 15% pricing promise. In the store, they like to have all their power tools locked down to their display stands so you can't pick them up and see how they feel (Strike 1). The boxed items are then locked away inside cabinets so you need to go to the counter to ask to buy one (Strike 2). of course the one person on the counter doesn't actually have a key to the cabinet and I would need to wait for some other staff member to open it. that person was apparently busy with another customer so I would have to wait (Strike 3). I didn't have much time to wait so had to leave without it figuring I might be able to get back later in the day.

I was able to get back in the afternoon (5:30ish?) and went through the same issues except the guy with the key was now available to get the box out of the cabinet for me. Then there was the issue that the tools section counter staff could not make a Price Promise transaction and I had to take the box and wait for the Customer Service (lol) team to process the Price Promise.

Now it got interesting. They looked up the Toolshed price and then proclaimed that their price was already lower (What?!?!?!!!!).

Apparently, their system had the tool at $483, even though the pricing displayed in-store and on their website still said $526, they apparently had some price that only they could see. What an amazing coincidence! The minute I asked for a price promise, their price miraculously becames less than their competitor. I smell something that from the farm and it's not cow or sheep.

I asked for a store manager and they weren't available. They called someone else to check what to do and the answer came back something along the lines of "Computer says no..."

This is complete bullocks. Poor customer service. Suspicious pricing policy.

Oh, and today was my birthday, so thanks so very much Bunnings for making it so memorable.

Don't trust this crowd one bit.

I have just seen bunnings 15% discount if you can find same thing cheaper I found something cheaper and they only tried to find an excuse not to pay up so I went to the opersition and bought it cheeper

Don’t Ask Them to cut timber because they won’t went to three stores New Lynn flat out refused to cut two pieces of MDF in half for me would have taken 2 mins and they have done it before for me at least 3 times. Tried other stores but no longer. Mt Roskill and Masseys both had wood cutting machines out of action. Says on their website they cut timber. Gave up and cut it myself with my little hand saw. Guess this is what they hope for.

Hopeless. Made the trip on a wet lousy day because the website says they have (garden) items in stock. Of course they don't stupid me! Experienced this before with Bunnings. Don't have a website with "in-stock" information if it's not going to be up-to-date. Untrustworthy.

I visited Bunnings Kahikatea Drive for a click and collect. I ordered 4 of an item at Te Rapa, but they could only supply 3 - so the 4th c&c was forwarded to the Hamilton south Branch. I don't often use c&c and neither do I shop at Kahikatea Dr normally - so I'm not familiar with the system here. I am also a disabled shopper. There were no dedicated checkout counters working, only "information" or "the tool counter". I queued in the information line, and then noticed a different and dedicated counter for c&c - so I moved to there. "Flynn" quite rudely told me to go to the Information counter for c&c - so to the back of the line I went. When "Flynn" served me thereafter, he said c&c is "over there" but customers are served at the info counter. There is no sign to indicate this. The sign says "collect your online purchase here" (at the c&c counter)?

So Bunnings, how about staff training in PR and better signage?

On a brighter note, the c&c was found by "Flynn" easily, so that part of the system worked well.

Went in to buy something a couple of weeks ago and waited ages for someone to help us out. We asked twice then the third time we ended up leaving.
Staff were rude and just mucking around. Some just look like they didn't want to be there.
We ended up going to Mitre 10 which was so much better. Staff were way more attentive and very friendly.

Rozina at Bunnings Takanini is super friendly and great customer service experience.

No service, tradesperson who was available didn’t appear to even be able to say ‘ be with you in a minute’. After waiting and following him for 2 aisles I decided that Mitre 10 is a much more pleasurable experience and left.

In early June I went to Bunnings Westgate as we were renovating our entire kitchen. The first time we went to Bunnings we were there for over an hour looking at all the different kitchen samples and bench tops. During this time not one staff member asked if we needed any help so we ended up walking out. A couple of weeks later we went back to the same store only to leave again after being advised that the only one who could help us was on her break. After waiting for 15 minutes we left. In early August we ended up going back for a third time where the same two female staff members were sitting at the desk. As we were walking around looking at a few samples we thought one of them would come and ask if we needed any help. However again no one asked, despite us being there for 20 minutes. I went to the desk to ask for help but the female staff member was more interested in helping her colleague on the computer. It was like she was purposely avoiding eye contact with me because she didn’t even acknowledge me standing there. After 5 minutes of waiting at the counter, we ended up walking out again. Supporting local businesses is important to us, as times are hard. But due to the lack of help and support, we were left with no choice but to buy our $12,000 Kaboodle kitchen at the Whangarei Branch instead.

Constellation Drive - asked for plumbing assistance, was told to go to plumbing desk. Went to plumbing and they have no desk. Went back to ask where desk was because I could not locate. Got a blank look, then asked for assistance, she called but no one came, called a second time and still no one. Another worker who could see I was not happy tried to help and looked for someone on the floor. She said a lady in PAINT can help after she finished with paint customer, I did show her the pipe and connection and she said she could help me. I waited, then she took me to the shelves to tell me she could not help. Another wasted trip to Bunnings.

Great Warehouse, thanks a lot