Bunnings Warehouse Avis 

Tried to get bunnings to honour their 15% price guarantee by matching Noel Leeming for some Philips Hue lights. Wendy (customer service) refused to do honour the price promise, so now I have to take Bunnings to the disputes tribunal for a breach of the fair trading act, What a hassle.. and awful customer service.

False advertising, no physical stock, rude staff. Complete waste of time and money spent on getting to Bunnings Petone. I will never visit this store again.

We had a plumbing problem needed sorted and needed advice on the right
Product .i remembered Bunnings
On ti rakau drive auckland nz, a guy helped us years ago so I hoped he was still there,so we went and he was Bamal or baman?
Wonderful service and great to meet him again some one who knows what he talking about. Brilliant

DeWalt 18 Volt 5 amp batteries went up on price from $155.00NZ to $200.00 on the 24th May 2024, approximately one week before kings birthday weekend,will be watching to see if they have a SALE price on these back to the original price

Was on the phone for half hour while I listened to the usual patronising garbage about how they value their customers and still didn't get to anyone who would help. Now that phone call has made me angry and frustrated. KEEP THAT IN MIND AS YOU CONTINUE TO READ. But what really was interesting was how their recorded message requested 'respectful and considerate’ behaviour. Because of places like Bunnings is why there are so many young people who've had enough of their i.e. Bunnings ‘disrespectful and inconsiderate behaviour’. Along with banks, insurance and telecom companies, and the like, they are the ones who have caused this unpleasantness and nationwide change in human behaviour. They just won’t answer their phones cause that costs them time and money. This is done to force us to go to their website and waste more of our own time. My experience has shown their website is not reliable. Years of their clandestine aggression towards us has now back fired on them with the public becoming openly hostile towards them. Wake up to yourselves Bunnings - you are to blame not us, it’s you has caused this. What did you expect with your disrespectful attitude. They are so big and powerful they don't need to be 'respectful and considerate' and now they are taking this to the next step and trying manipulate our minds to believe, we the public are to blame. Go to hell Bunnings you and your kind are getting back what you dish out.

Posted an honest review of a product that only bunnings sell. This product was purchased by my customer. I ended up installing a better quality product that wasn't broken and cost the same. The bunnings review team rejected my review because it violated their terms and conditions. They did not tell me why it violated their terms and conditions and added this message,
"If you would like a follow up call related to your review, please reply with your phone number and one of our team members will get back to you."
So I responded to the email as advised and the email bounces back with a,
"Mail Delivery Subsystem Delivery Status Notification (Failure)".
Great job bunnings team, glad your team and systems are every bit as great as your crappy products.

i bought a rust proofing product , white knight,sfter using it , i became very sick. it attacked my central nervous system and i developed pneumonia , critical car ein hosp, very lucky to be alive .
i went to bunnings Glenfield to , just say to them .
maybe put this product behind lock and key and have someone with experience talk to customer on how dangerous it is .
No the manger wouldn't return my call , terrible.

My partner and I went to Bunnings maddington to buy some tiles for our garden. My partner had a heart condition and walks with a cane. It was a lot on us to load up 12 tiles onto the trolley. Got to the till.., no bar code on the tiles. The woman on the till asked me to go all the way back to take a photo of the bar code which I did for her. We spent $500. After we paid my partner moved the car into the front of the garden section entrance to make it easier to load the car. A man starts yelling at us that we were blocking the entrance. I tried to say my man has a heart problem and bad back and we won’t be long. The same woman who served us then comes out and gives us a mouth full. No grace.. No kindness… she could see he was crippled… and I had just done her a favour. What a miserable excuse of a customer service operator. We won’t be back.

Faulty Lawn Mower
I took it back to Bunnings New Lynn on 28/01/2024 and said it has a problem starting.

I was informed it is the only Brand that is not refunded or replaced and it has to go to the supplier for repair and will be 4 weeks. If I had known,I would not purchase this brand and customer should be informed at time of purchase. After 6 weeks we still had not heard anything.

I went to the store who then called the supplier regarding the repair who informed the staff member it is not covered under warranty as we must of used it on an incline and it had oil in the carb, and there is a $90 fee. I didnt agree with this as our lawn is flat and when I brought it back to bunnings it was in my ute. I asked to have the report emailed to me and it has not been done. I was not informed of any inspection cost and even on your receipt it states customer will be informed of any costs, which we were not. We still have no mower and has been 2 months, it has cost me to get our lawns mowed while this is being sorted. If Bunnings can not refund me or return the lawn mower with out the fee I will take it further as you have breached consumer laws that protect us.
Bunnings had mower from dec 28th to April 14th gave it back to me same problem- now will go to commerce commission and lay complaint.

I went in bunnings rotorua and the staff called me a prosute.
as a joke but I regarded as an insult
I am an old man
There were women in there they could have easily have thought they were talking about them
We are the ones who pay they their wagers buy buying goods in there

asked for a sandpaper disc showing my old one to match, found it, then asked another girl for another item & she said "you can't walk around the store carrying that sandpaper, you will have to pay for it separately here or leave it here".
There were other people carrying things around the store & I was going to purchase several other items, so I walked out, complained to the guy at door & asked for my original disc back & he wouldn't. Went elsewhere. Won't be back.

Bought an Ozito jump starter/ power pack. Utterly ineffective. Returned it and was 'served' by a surly, rude young woman. Bunnings used to be a pleasant experience. Also, the website is very poor.

I am nearly 80 year old. I needed some secateurs, and wanted CYCLONE if available. They weren't available and so I asked for help. My receipt says GAVIN helped me on 17 March at 13.02, TRAN017549.

He checked the price range I had in mind, the size of tool that would work, and MOST IMPORTANTLY, asked if I had arthritis or anything that would point to an easy-squeeze tool. He brought a couple of pairs to the counter and let me get the feel of them. I was totally delighted to buy some beautiful pink (!!!) secateurs, which I hope will last until I'm part of a garden somewhere. Thank you so much for STUNNINGLY good service.

Thank you

Do not follow the " click and collect " instructions as sent from Bunnings. They are still covid era instructions that tell you to call the store ( nobody answers even after 20 min ) and stay in your car for a staff member to meet you.
Against advice I was forced to enter the shop... There isn't even a phone at the click and collect desk !
Staff know nothing about the vintage instructions people get sent and seem very surprised.
Sort out your click and collect Bunnings Whangarei !
Never again

Compared to Mitre 10 Bunnings service and attitude to customer is sadly lacking. They avoid eye contact and seem to be waiting around for the next smoko break.

At the Mt Roskill branch was such Bad customer service on phone and in person I wouldn't recommend them

Went to Mt Wellington site and requested to speak to the plumber expert. customer service told me that his name was Chris . Went to the plumbing department and Chris was serving a customer, he asked me to wait. Waiting for 15 minutes. After he finishes talking to the customer he expends and other 15 minutes(by the Clock)writing on the Pc he approached me asking me what I wanted. Explained that i purchased an Estilo 600 laundry tub and one part was missing. His answer was sorry I am a kitchen expert no PLUMBER.request to speak to the manager.Told her that customer services sent it to Chris. She replied that the problem was they had new staff.AND speak with her staff in front of me in an Asian language) Hindi).To blame staff for training shortcomings in front of customers .I retu8rn the product in other branch

Service freely offered when I went and asked about a gas fitting. We didn’t find what I needed after few tries but she told me that another team member would be there Tuesday to Saturday would know what I need. It was a lovely experience Whakairi was her name. Then went on to the garden part and another helpful lovely lady. Did get her name but has long beautiful curly hair. I’ve come away feeling good about my experience in NewPlymouth shop. Good on you guys.

I complained several times at different departments only when it was deserved over a few years. The service is generally poor and many areas have are badly managed. I even suggested a buzzer at the end aisles to get help as it can be difficult to find staff at time. All falls on deaf ears. The latest was the cafe which is a a joke mainly just for staff. They hardly ever have hot food after staff lunch time is over. I was refused a coffee before they had closed a few weeks ago so I gave some feedback about the overall running of the cafe to the staff behind the counter. Soon after on a visit to Bunnings they trespassed me for 2 years. I can assure you I was not abusive feedback. It seems that rather than fix issues and make for a better customer experience it's easier to just trespass good customers the ones that take time to give genuine feedback. Turns out the Manager that trespassed me 8 Feb 2024 "Dean" well his wife works in the Bunnings cafe -go figure.

Drive to other branches of Bunnings if you can, they are much better run e.g. Mt Roskill or Westgate are a breath of fresh air after New Lynn Branch. They need a complete staffing fix at New Lynn and it's usually easier to replace the management rather than try and change their attitudes.

In most of my bunnings visits since I have moved here 1 year ago it has not been very good. This time there were sufficient staff to help. But, they were not willing or knowageable enough to even know where the requested items could be found. Unwillingness is prominent in that there were only 2 of the 8 staff approached, who actually took me to the Isle and asked if that's what I wanted. The others provided conflicting info on the location and seemed to be in hurry with one word answers. After walking that huge warehouse 3 times...I finally bought the 3 items I was looking for, and it tool 40minutes and my arthritic legs and body did not welcome that unnecessary time wastage.
Hope bunnings invests in staff training more.