Bunnings Warehouse Avis 

Only 1 star because I have to give something. Staff are unhelpful, rude and downright disrespectful. My wife (just recovering from an operation) called Bunnings Petone to ask if she could have an item transferred from Porirua to Petone. Andrew (team member) said it wasn't possible and told her it would cost her $49 to have it delivered. She said she didn't want to pay that as she wanted to pick up from Petone. Andrew said it would cost the company to have it sent to them and that she (my wife) wanted to buy it so she should have to pay. Couldn't Andrew have been a little more customer friendly? Won't be back.

Hi guys when to waipapa today to buy some F cramps craftright! Checked them & they won’t work properly! We had checked these online before going to the store very disappointing, had to buy 2 more F cramps of a different brand 3 times more in price! WHY??
First fail!

Next wanted some water tank fittings! Now remember this store is in an area where water & water tanks are essential you would think they would have awesome range WRONG! They have very very little!!! WHY???
Second Fail!!! Go to R & R in Kaitaia they are awesome

Now you remember the second fail you need hoses to join the fittings & tank together!! There you think again they would have plenty of hoses in different sizes, or hose.WRONG again WHY????
Third fail!!!

There are other things that are wrong that the store manger is creating on front line staff!! WHY???
Shape up or ship out for everyone sake!!
Forth fail

In the nuts & bolts area there is lots of empty containers or the containers have wrong things in them!!! WHY???? There was another customer with the same problem.
Fifth fail

This was after 1 & half hour visit
Hope guys do better than this!
Bruce.

My experience has been great so far.

Very friendly stuff and approachable. I renovated my house in early 2023 and had to buy most of the furniture and tools for the renovation from the Bunnings. The staff helped me all the time and even walked me to the right tools/furniture when could not find what I was after.

After being a customer of Bunnings for 15 years.I am disappointed that the staff of Bunnings,who used to be friendly and helpful.Are now generally,unhappy and ‘sour’ to deal with.
It leaves me wandering why this has happened at Bunnings.
The stores are great and the product is generally of very good quality.
So why are the staff unhappy ? Should I just move to somewhere else for my hardware etc ?

If you want great customer service and experienced staff Don’t GO to Bunnings Shirley, if I could give you a 0 for customer service I would. Because of your extremely poor customer service and the ignorant rude attitude of your staff, you lost an $800 sale. Well done for making my experience with you the worst ever. Ended up going to mitre 10 where the staff know what they are actually talking about. Truly shameful

seem to only employ people of low experience and intellegence also when you try to ring them you are left waiting for an age. Even though they must be making a sqillion they do not have anywhere near enough staff. i recently drove 40 km to Rockingham store to buy a tin of paint that I had been assured over the phone by a member of the paint department they DEFFINITELY had in stock, but when I arrived they did not have it because the staff member who works in the PAINT dpt didn't know the difference between semi-gloss and satin paint. I got the manager to come down but got no joy from him either

Absolutely amazing customer service from Paige!!

I organised a click and collect for a WIFI extender for my family in Ruatoria.

I am based in Darwin, my family collecting this item have just flown in from Perth, and Paige who works there was absolutely amazing!! Ensuring that we were able to pay and collect the item fast and efficiently

It’s Xmas time and busy, So Paige personally went down to the store floor and made sure there was stock, before helping me complete a click and collect for my family to pick up immediately

Collection was fast, easy and simple

Thank you Gizzy Bunnings!

Since Bunnings Waipapa, opened, 2-3 weeks ago, their customer service is crap. Nothing like the Kerikeri branch was. Just not helpful at all.
So both times, today & the day after they opened, I went to Mitre10. Got what I wanted, nearly $2,000 worth (at little bit more expensive, but got absolutely Awesome Service from Mitre10, & happy as.
Won't be going back to Bunnings Waipapa in a hurry.

I was taken to Bunnings Westgate to look for a water tank. I have been injured for 7 months so couldn’t go until someone could take me. So it was really important that I find the water tank so that I can catch water for my garden when the heat and dry hit in summer. We couldn’t find a tank (the shelf was empty), but we asked a lady employee Vee. Vee knew exactly where the last one was being held for a customer. She showed it to me and it was exactly what I wanted. So Vee offered to phone the customer to check if they still wanted the tank and advised me that they didn’t so the tank was available for me to buy. Vee gave us the instructions for driving the car up to the Trade entrance and helped load the tank. Vee absolutely made my day, because I wouldn’t have had the opportunity to go back to the store if more tanks came into took and probably would have been too late to catch war while we still have rain. I can’t thank Vee enough, she was so helpful and knowledgeable and did everything she could so that I got my tank that day. She deserves recognition for her service.

Purchased their Flexistorage, cheap and nasty rubbish, the lowest quality I have ever experienced, unless it is a well-known brand I will steer clear, even then I have doubts, Is NZ used as a dumping ground for stuff they can not sell in Australia!!! As the Australians do not rate this junk looking at independent product ratings, not the fixed, bunnings reviews

The Botany Store is not our local, but we will happily make the 50 minute drive to deal with Denny, Mel, Sue & Zani (hope I got the spelling right!)
They are always so helpful, the best personalities and an absolute asset to Bunnings Botany.

Bought a bird net clearly marked "4 x 4 metres" when I unfolded it at home it was 4 x 2 metres. Took it back; they couldn't care less.
Also bought an extension cord - discovered that the socket was warped (manufacturing defect); they offered to replace it - ALL those extension cords had the same defect !!! - Very bad attitude "no-one else has complained" Got a refund & never going there again.

The second time and only one counter open for purchases at least the first time they apologised because there weren’t enough staff that day this time I gave up waiting and walked out. Rubbish customer service.

I have never been treated so badly at Bunnings Petone before ,My husband and I are nearly eighty and from a retirement village in Wainuiomata ,We went to this store for a roll of artificial grass ,we had some one putting this down for us later today ,I went in as my husband isn’t well ,I found the aisle blocked off and asked the staff member if I could look at the grass ,he said no it’s dangerous,I said why there are no ladders etc there ,he said well you can’t come in ,I asked if he could bring a roll out to me ,he said there are none ,I had looked up before I left home and it said in stock .I was so upset and went to the service desk where a very kind young lady went and got a roll for me and loaded it in our car ,her name was Tia ,so thank you Tia I would give you five stars ,but for the other very rude staff member 0 .Jan williams.I put this same review on Bunnings reviews but I have just received an email informing me that they won’t publish it ,don’t like the truth Bunnings .

Extremely poor service.
No staff to help find product. Spent 20 minutes looking for help. When finally found product and went to check out there was only one check out open with 10 people lined up waiting. I could not use self service as product had no bar code. What should of been a 5 minute shop turned into 30 minutes.
Chch branch.

Bunnings Lyall bay wellington were pleasant extremely helpful. I made an error on my online purchase. The click and collect staff could not have been more helpful and pleasant with it. Well done. I hope you're manager reads this.

Don't know how to treat customers .. I had a previous bad customer services .. was looking for a product, told to go to the aisle and wait ..nobody came went back to customer services desk .. waited again, and told to follow some guy who had walked down another aisle, I tried to follow but he had gone, back to customer services, they said they would get somebody, no one çame , told to go back to aisle .. no one came got shafted from one person to another .. this was one time, I let that one go. My recent visit was just as bad. I was looking at the Robocan refills .. saw one but wasn't sure if it fitted our robocan.. asked an assistant there, she pointed me vaguely to a couple of guys and then walked off .. I walked up to the guy who did not look at me but continued doing whatever he was doing. I asked if the cans fitted robocan, he said they fitted the ones they were selling and as those looked like a new model, I asked if he knew if they fitted the old robocan, he said no I don't and continued to have no eye contact and just doing whatever he was doing. So the "expert" obviously doesn't know his product and obviously didn't want to .. as per a lot of these reviews for Bunnings, I went to Mitre 10 and got it there ... staff really need training on how to look after customers .. will stick with Mitre 10.. don't need someone wrecking my day.

Terrible store management. Went to buy sheep/chicken pellets at Bunnings Petone, product on top shelf needed forklift to move to ground level. Asked staff for assistance no help. Fortnight later product still on top shelf! What's the point of having stock that customers can't access? Staff/management are lazy

Again self service checkouts not open had to stand in a queue . What is the point in having self service checkouts if you’re not going to use them. Thursday afternoon 19.10.2023