Bunnings Warehouse Avis 

filled trolley went and paid at the one counter that was open for sales then was accosted on the way out for shop lifting went back to counter showed receipt and demanded money back then went to opposition no wonder not many people in shop .. other people have said they wont shop there again the one they closed in ashburton was very good but timaru not

So we have had a very bad experiance regarding our Splash back bellessi on 26 August I order an 2600 x 760 ice splash back through Tammara at Bunnings mt Maunganui and it was in stock and should be with us within a week. Well we are still waiting for this invisable splashback Tammara had made lots of attempts to contact Bellessi. No respone at all. I was so looking forward to getting this colour in my nice new bunnings kitchen which looks fab. This service just isn't good enough we are loyal customers who always reccommend bunnings. We are disappointed this time we couldn't get our product. Hopeless service from Bellessi. Maybe bunnings shouldn't even stock there products.

If you looking for a honest advice on gardening tip at Bunnings Glenfield. Look not further than Brian. What a fabulous person with lots of patience and willingness to help giving to the best customer I’ve see at any Bunnings or Mitre 10 store. Thank you for your help today and as always when I come into your department for gardening advice. I really appreciate your help. Thank you Regards Eugene

Purchased item as advertised on tv and I store sign . On special at 14.99 down from 27.99 until 31/8/23, up to register still charging 27.99. Excuse was someone must have put back in wrong place

5/7/23 around 10am i visited the store to by some fittings for the plumbing job, wait there nearly one hour, trade desk staff made two announcement to come staff member to come and help to find the product, no one came, jumped in to the Miter10.next door with in 10 minutes everything sorted.

Provide the invoice that includes the account for the funds to deposited into-instead of not returning phonecalls. And acting like the staff do not know what a flexi-fund looks like.
Even after visiting Bunnings-there was still no account number.

Ordered and paid for a product 3 weeks ago. After no communication called 6 times to ask about progress. Each time I was assured they would follow up and call me back. Never heard back. Finally today found out that a key step had not been undertaken by initial staff member. A frustrating waste of time.

Incompetent without any remorse or care,This was my experience buying online from Bunnings .
I purchased the day before because the item was said to be in low stock.I went in the next day to pick up the item worth $258.00.
I was told to provide a email to prove purchase which I never received.I then found the item code of purchase code online in the Bunnings store .The girl said that the item was purchased but the transaction cancelled.I said fine so return my fund of $258.00.Thats when I realised this company is not to be trusted .At this stage I was $258 down and with no confirmation of purchase .They wouldnt return my funds telling me that the trans was cancelled and that Bunnings hadn’t received my funds even tho the funds had been debited from my bank.I left the store and decided to ring customer services in supposedly the main branch in Auckland .Same reply and then I was hung up on .I was polite but just did not want to settle for what she was saying.Anyhow I proceeded to go back in store to buy the item again which was in stock.I asked where I would find the item I was looking for as this wasn’t in the tool section.The girl said isle 15 in the back far wall.I walked down the isle but what became apparent was the this area of the store was not shelving tools or anything remotely what I was after . I asked the same girl again after walking back to the service desk.She answered with a chip on her shoulder that the item is in isle 15 at the back far wall.I just about screamed .I started walking again to the back store when a staff member got my attention holding up a box which contained the item I came in store to buy which was the checkout area .…Stone the bloody crows ……Does this need to be this hard i ask you Bunnings …..Anyhow I was told that I would have to wait up to 10 days for the bank to return my funds .I tried to ring the bank but of no surprise i just couldn’t be asked to wait 40 minutes on hold. .Anyhow I rang Bunnings customer service again to register a official complaint .The woman from customer services said she would put me through to the person who would deal with my matter.I waited 1 minute and I got message saying this “this is the voice mail box number of bla bla bla”..Infuriated I rang again customer services but was put on hold for eternity.This is how Bunnings deals with their customers issues .I tried to google how I could contact Bunnings but it seems this was not possible to forward a complaint or speak to a higher official .Absolutely disgraceful service and I will be spending my dollars in the future with Placemakers or anywhere else .Bunnings your a F——-cking disgrace.Im of the age where the customer came first but not anymore.Today your funds can disappear and a customer has no comeback and at the mercy of stores like Bunnings who show little care or concern .
Middle big finger BUNNINGS !
The whole experience ruined my day which should have been a routine purchase online and picking up the next day without all this frustration and waste of my time.
To remedy my issue from the start would have been a easy fix.Here you go sir ,it was our mistake and we apologise for your inconvenience since you did go online in good faith on our website where you spent $258.00 ..We shall credit you the amount so you can take your item and be on your way ……………AND PIGS WILL FLY

UPDATE !!!!
Dear John
Further to your call today, we have confirmed that there was a processing failure with your order. Our online security platform flagged the order to prevent a potentially fraudulent transaction.

Please allow up to 10 business days for your bank to release the pending transaction back to your account.

Please contact your bank directly regarding any queries you have about the pending transaction back into your account.

For any other queries, please contact the Customer Support team on 0800 350 011 for assistance.

Regards,

Wendy
So you see folks the people trained to deal with customers issues are clueless.They just follow orders and the real managers hide in there offices so the general public have no recourse.This is how Bunnings operates and could not give a dam .The right for a refund is non optional.The money even for a short period if I get it refunded still is online theft.Its not good enough.Its my inconvenience and thats not Bunnings priority it seams . Consumers money can be and should be refunded immediately but we are denied that.
Wait and the digital incoming age will get worse ;Mark my words

We did a click & collect purchase on a compressor as they are heavy & bulky. We got an email within minutes saying the order had been cancelled. The payment was showing in our banking app as pending. I rung the store to see if we could collect and they told us to ring the customer service line. We did so & were told we couldn't collect the item as no payment was showing in their system. We were told the banking team would contact us via email and were given a reference number. After waiting 2 days and having to go into store and purchase the item, we had heard nothing. I called and gave the reference number, there was no record of it. They searched for our card number and again told us there was no record of payment. I explained to money was still pending from our account. This was over $300. They told us if it was still pending in 5 days to send them a screenshot & it would be followed up & were given another reference number. We eventually got the money back into our account 6 days after we made the purchase. Most unsatisfactory. We received no explanation as to what went wrong so would be loath to do an online purchase with Bunnings again.

Stefan at Queenstown bunnings went the extra mile to help me sort a drive sizing out. Was very helpful.

I have experience this on a regular basis as I deal with our companies orders. Calling through to Trade Desk is always a long wait and 70% is no answer at all.
I cringe when our company require an item from Bunnings as the convenience of it being close by.
I understand staff shortage may affect this, but it seems to be the norm amongst their branches in New Zealand. As I look at the other reviews here, I wonder if Bunnings Directors are proud of their overwhelming poor ratings?

PSA: DO NOT ORDER ONLINE FROM BUNNINGS!

I made an online order for click and collect. Everything went smoothly until I was notified of the following, "There appears to be an issue processing your order, we apologise for any inconvenience.
A pending transaction may appear on your bank statement and these funds should be released by your financial institution within 7-10 days. Please contact your financial institution to discuss the release of these funds."

No explanation, no guidance, just that my money is theirs for the next 7-10 days.

I called the store, and apparently, the item is not in stock. Completely contradicting their website. This is convenient for Bunnings because now they get to keep my money for a week or more.

1/5: Failed inventory management, difficult customer service to navigate, and overly slow repayment.

DO NOT TRUST THEIR ONLINE STORE.

Good points first: Plenty of stores throughout Auckland. Easy returns policy and approachable + attentive staff in-store although can be hard to get a hold of at times.

Quality of merchandise can be hit and miss which is where the returns policy comes in handy.

Issues include an infuriating slow, front end heavy and unresponsive website which appears to be getting slower by the week. Retail pricing appears to be 25-33% more expensive than Bunnings Australia and feel they've started pricing themselves out of the market. As a result find myself buying more and more stuff from the smaller independent retailers online.

Do not buy any tools from Bunnings. Don't be deceived with their warranties and guarantees offer because it is so hard to claim! And also the Tool man in Bunnings Rotorua doesn't even know what he's doing! What a shame. If only I could rate no star at all. Such a poor service!

Went to Bunnings Tauranga. Had I known they were such a poor store I wouldn’t have bothered. Can’t afford light bulbs for their lights. You battle to see anything on the shelves. If you need a service assistant you continually have to walk and look for them and they’re really not interested in helping and don’t know their products. I should have just gone to the hamilton store because the Tauranga store is shocking to say the least. Won’t be back there

1/s a star would have been my preference. My order for a gazeebo special order 314355256-1 in February has still not been sent. I have ordered products from China and Australia that have arrived before my Bunnings order has even left the warehouse. It would appear New Zealand is the worst country to ship an item across it with Bunnings being the worst shipper.

I wish I could give a half star. The past 4 visits have been awful. Staff seem so unhappy. Cannot find any staff when you are wanting advice. Notices up saying staff shortages be kind. Waits of 10 mins for service usual. Often 1 counter open and many people queued. Self service closed told last trip no one in store trained on them! Refund counter 1 person and many people queued. No one rings for assistance. Been 4 times in last 3 months. Today went to Mitre 10. 10+ experience.

I went to Bunnings Manukau based on price. NEVER again, the instore prices did NOT reflect the online prices. Customer Service shocking. I asked 2 staff for help lifting a heavy item into my car, and twice got ignored. Mitre 10 is next door, and I will shop there in future

The noise of the sound system in your Feilding store on Sunday morning 26/02/23 was totally over the top. The volume was so loud it was probably verging on being unsafe. The staff were totally unhelpful and were not interested. I will never again shop in Bunnings Feilding.

If I could give a zero star I would. From Hawkes bay tried to buy a generator from Bunnings Palmerston North on the phone with my visa was told they wouldn’t do it because visa might not have been mine. Was told I had go go in store and pay. Rang Mitre10 in Marton 5 minutes later had brought generator with my visa and they gave me a discount. AWESOME MITER10 won’t be back at Bunnings again