Bunnings Warehouse Avis 

In total the entire time form the first order to final delivery took 6 weeks. Was forced to send more than 30 email as well as countless phone calls to about 40 staff across Glenfield and New Lynn branches as nobody knew where my order had been sent, where in transit, whether it had in fact been sent or where it might be coming from or going to.
At one point I was told the my order was missing, had been lost, or was misplaced.
Bunnings staff are generally rude, unhelpful, inconsistent and my experience of Bunnings is one of chaos, disorganisation, unprofessional and unfriendliness.
STAY AWAY FROM THEIR STORES!

I went shopping yesterday around about
4:30 and a guy named Stefan came up to me and asked if I needed help. his service was amazing and I was really please with his help

I was in Bunnings Chch airport to buy flooring items. Four staff sitting around a desk in the kitchen bathroom flooring area saw me as an inconvenience when I asked for assistance with finding the product which is in one of their aisles. None of them could be bothered to barely grunt let alone get out of their chairs. I couldn't find the product on the shelf so ordered it online. Product is fit for purpose except they were both bent from shipping. Shipping from Bunnings is always very slow at least very slow to get out the Bunnings door. I suspect the four sitting in chairs in the kitchen area could be put to better use here maybe.

I bought 3 items on 13 January 2023, as at 20 January 2023, I have not received my orders! If Bunnings cannot deliver, you should SHUT your online department. An unacceptable practise to let your customers wait!

I spent thousands at Bunnings last year. My water blaster gave up. Looked online and saw the Ozito was on special,sweet. Went to Bunnings Mount Maunganui.
They said the special was only at Bunnings Greylynn. Because it was not a competitor they refused to price match.
Looks like I'll be shopping elsewhere in the future. They are willing to loose a customer over $20
Cheers Bunnings

Bunning Warehouse’s click&collect service are very bad. Called today and found out my order been canceled because is out of stock but the payment went through when I purchased on online. Bunning should honor me the price of the product because the system problem causing very inconvenient with the customer. And change your customer service at Mt Wellington store. She not knowledgeable enough to service. Also fix your systems if there’s no stocks!

Very poor customer service. Look on their web site, it said have stock for a Gazebo we liked in Dunedin store. Called the shop to confirm they actually have the goods in their store, waited 20min to spoke to a lady, and she confirmed have two stocks. Ask if they can help me get it from the
shelves and I pay for it when I get there (like "Click and collect", as recommended by the staff), however they responded "No, we're not your personal shopper, so you have you come and get it yourself", even after telling them the product is ~20+ kg x 2 boxes.

So had to drive all the way there to the store, ready to make the purchase,. But no one can find the product, with 3 difference Staff searching. Their computer said have 2x stock, but in reality, non existent. So times wasted.

Went to Bunnings Mount Maunganui this morning.All set to purchase a petrol Water Blaster we seen the one we liked asked the Assistant if there were any yes she said they are up there .But I'm not getting it down youl have to wait at least Four five days.Hows that for service.Its right there But you can't have it.What great service that is.Wont be shopping there again we went to mitre Ten and they to had one up high.The Assistant said if you just wait a few minutes I will get someone to get it for you.Within five minutes we were happily at the check out with our purchase.You Suck Bunnings.Ten us for Mitre Ten.

Second time in 6 months that what the website said was in stock was not in stock! 50 km one way drive for something that was suppose to be in stock! Also their website doesn't recognize Dargaville addresses to open an account to order stuff! Hopeless

I’ve been shopping this specific store since 2011 and this is first time someone want to check my bag saying the boss told him to look into my purse size sling bag.

This is a very specific request. Just because I’m coloured and have a sling bag doesn’t mean I’m a thief. There are other ladies who have a purse going into the store and have not been checked when they leave.

Favourite hardware store, even sells art supplies and whiteboards! Everything is at warehouse prices. The people are genuine, knowledgeable and nice. Sure, their checkouts may occasionally be closed but they communicate with me to help find the right desk to go to for purchasing items and I appreciate that.

Prices astronomical compared to Mitre10, which is of course the better shop.
Poinsettia at mitre10, $8 per plant. Admittedly slightly smaller than the Bunnings ones at $30. Unbelievable.
Also the quality of the plants at Bunnings is terrible. I bought 6 x Viscaria pots. Got them home and had a job getting them out of the pots. The soil had solidified and was dry as.
I am never shopping st Bunnings again. Why would you anyway, there's never any staff to help you and most of the ones there don't know much anyway. Awful shop

HUGE pice increases across every single item over the past few months. No such thing as reasonable prices at bunnings anymore!!

Faulty mower leaking oil and only 2 months old. I would hold Management accountable for the staff’s lack of understanding regarding warranties and which of their departments does what.
Was referred from returns counter to the special order counter to be told that the returns counter should look after our problem so back we went to the first contact. We were told they could order a seal set but we would have to pay for it first. After explaining it was under warranty and we would not pay for this part. They then said they would replace the mower. The girl then spoke to a senior who said the mower would have to be sent for repair but couldn’t indicate when we would get the mower back and a replacement mower was not an option. Due to high lawn growth at this time of the year this was not a satisfactory solution and this was explained. Contact was again made with the same senior who came and spoke with us. After explaining our frustration the senior lady then agreed to replace the mower which is what the staff had previously said they would do. This was a perfect solution for us, however, the staff were left to look incompetent. Senior staff need to spend more time working with their team to identify training areas and having adequate training in place to benefit customers, Bunnings business and their staff. We received extremely poor service on the day and would not return to this store again, however, I left feeling sorry for the frontline staff as incompetence impacts confidence and I struggle to see how they can be happy working in such an environment.

Bunnings at Dural, Thornleigh and Carlingford
I am writing this review to comment on the abrupt, almost cranky way the staff deal with telephone inquiries, or at least, how they dealt with mine. At all three of these stores I was met with short and dismissive replies to my questions, borderline exasperation and a generally unhelpful and uncooperative attitude. Since this was common across all locations, I am wondering if Bunnings trains its staff to be unfriendly enough that people don’t bother them! My inquiry was a simple one about items on display and I had the requisite item numbers so it was really super easy for them. I could have done without the snappiness and sighing. There are many other places to buy everything that Bunnings sells and I don’t see why they wouldn’t try to keep potential customers happy.

Didn't trust online for special order so went into Silverdale and ordered after getting assurances it was in stock and in country. Product was $2600 self assembly and is fraught with many problems, such as dented posts, online assembly instructions are for a prior model, should have a right and left part but 2 rights were supplied, holes missing or don't line up. Took 4 full days with many modifications to fit.
Made the best of it but I am a chartered engineer.

special orders, beware of ordering pavers as the colour on the computer or leaflet is often not the colour you get, huge delays , like 3 months, would not bother next time and do not accept miscolours like I did.

Bunnings botany staff yelled at customer！！ i was shop in botany bunnings on 8th of November Tuesday. when me and my husband go to check out .the staff tell me the payment code doesn't work. we need to go to the customer service counter for help，when we were there .someone who's name kely or Kelly very rude ask us what do you need .we told her we can't scan the payment code . and she try to scan again.still can't work. then she asked us what's the price. we said $109. she was like "what？$119？" we try said that again.it's $109 please. and suddenly she so angry！ yelling at us "money！！money！！ do you understand money？！！" we was like shocking！ that lady just yelling at someone who need for help . we not do anything wrong，we just want to pay for what we need .we do know money！！ we came the service counter for help！because the payment code doesn't work！ if she can't hear me .she can check the price for us ，that's her job . she work here ！！ and that lady think we can't understand English ！？ that's unacceptable. disgusting service ever.

today I went to buy vege plants,they had everything on my list and assisted me helpfully when I asked questions.
After looking around my fave store I went to the cafe with my cousin and ordered coffee and a feta and spinach roll .Both were delicious and very good value.
Perhaps the only thing better was the superb service of cafe staff and esp a big shout out to Steph with her wonderful west coaster
friendliness. Lovely cafe visit . Will be back when Bunnings Shirley calls to me again.

ZERO stars.
Unbelievably shocking service. Am still waiting on a delivery purchased on the 16/10/22 with zero communication from you. Have emailed numerous times and call hold time is ridiculous. I want to begin proceedings for a refund but cannot even get hold of anyone to talk to. Incredibly disappointed.